Very lackluster company with lots of excuses in the bag but little action. Ordered an item because I needed it and after 7 days with no communication rang them to ask where my order was. Informed in a blasé manner that the courier had probably lost it. Ordered a replacement and have now been informed there will be a delay of another 1 to 2 days because of a "logistical issue". As it's the weekend it will be a minimum of 3 days and I am stuck with the problem of a dog that needs a specialist diet running out of that food and no way of getting to somewhere that sells it. Have been a customer for many years with repeat orders every month and am truly disgusted with this company's lack of basic customer service. Beware before you buy.