“I bought a car insurance policy from One call. After I had agreed the policy I received a letter from them telling me that I had not disclosed appropriate information. I had to contact one call to find out what I had apparently failed to disclose. It appears that a No blame accident that I was involved in some three years ago is still shown as open on a database that I have no access to. I had a car policy with one call that commenced in 2013. This was for the same car with the same accident shown and no problems than. Please be aware that if you have had an accident where you were not to blame if it still shown as open on this database you may find yourself with an additional payment to your premium. One call also say that it is your responsibility to contact your previous insures to have this rectified.
Apart from this the person that I dealt with AB6 was good.”
“Not had to make a claim and that is the time that you really get to know the level of service. All I can say is its been a hassle free easy process to date.”
“Having realised I had taken up a home insurance policy whilst my existing cover was still unexpired I approached One Call to ask if they would postpone my cover for a month (as I am effectively paying twice for the first month).
Whilst appreciating the mistake to be entirely mine, I did expect an element of support given that I was not asking to cancel the policy.
Instead I received an unhelpful negative customer services rep who was quick to point out the mistake was mine and that they woudln't be able to help me. When I suggested that I would simply not renew my policy nor ever buy from them again on expiry and asked to speak with a manager, my request was met with an unhelpful and negative attitude and the offer of a call back which hasn't happened.
I will never use this company again because of the lack of flexibility and willingness to help and put something right which coudl so easily have been done. Very poor customer service!”
“I have always found One Call to be very easy to deal with, what really impresses me is that they actually reward loyal customers by keeping the premium at the same rate for the following 3 years if you stay with them. So many companies are not interested in existing customers offering low premiums for the first year just to draw you in then hiking it up considerably the following year.
The customer services operator (SC3) I dealt with recently was efficient and helpful.”
“I found one call insurance through a website and got a home insurance quote, which I was very pleased with. I then phoned up to take out the policy with one call and was very pleased with the on call adviser on the phone very helpful and explained everything to me , would definitely recommend them to friends.”
“I rang to change the credit card used for the automatic renewal of my household insurance policy. The wait was reasonable. My call was dealt with by Adam Jackson (AJ5). The call was dealt with in a competennt, friendly and thorough manner. I was made aware of the need to notify any change in circumstance which might be relevant to the policy and the key information relating to the policy was explained to me. The promised renewal documents arrived promptly.”
