“Despite a minor technical detail on costs when renewing from last year we are pleased with our policy and feel particularly secure that it is AXA, a trusted company. One Call are an efficient broker.”
“Adam was very helpful, professional, explained everything was not pushy but i felt confident that the policy i was purchasing was the right one for me. Code i need to give is AJ5 . i have also purchased my car insurance for the next year. Thank you.”
“Adam was very helpful, professional, explained everything was not pushy but i felt confident that the policy i was purchasing was the right one for me. Code i need to give is AJ5 . i have also purchased my car insurance for the next year. Thank you.”
“Answered call re: change of car very quickly and quote was reasonable. Very good for a Sunday at 2pm.
Calling back to confirm time of change. Thank you Claire ct-2.”
“Operator username EM1
I obtained a quote online for home insurance but needed specific rquirements for valuables cover. I phoned through to OneCall and explained to the Operator, Emma, the requirements I needed. She searched online for the most suitable insurance company and within a few minutes was able to give me a quote and outline the cover. I asked for the details, terms and conditions for this Policy and within 5 minutes these were emailed to me. After scrutinizing this information and being satisfied that the cover was exactly what I required, I phoned Emma back on her direct line to accept the Policy. I was extremely impressed by the very secure system OneCall had in place to take payment by credit card. I found Emma highly efficient in dealing with my enquiry, she was very courteous and cheery thoughout the whole process and very much 'on the ball' as to customers' needs. OneCall has obviously invested in quality staff training. It was such a pleasure to receive such excellent customer sevice (rather rare in this day and age). A very satisfying experience.
I certainly know who to go to when I need to renew my car insurance.”
“BH1 was very efficient and explained everything thoroughly. She was most helpful with an enquiry I had that wasn't her dept but she took the time to ask her manager for me rather than me having to go through to another dept.”
