“One Call was very competitive and I liked the fact that legal cover and breakdown cover were included. AR6 (Amy) did a good job of explaining what was covered and the steps I needed to take. Thankd”
“A very quick response time to answer the call, clear and easy choices to make during the call centre options. Really good customer service from the assistant (AG3); no pressure of sales, a really clear description of what the policy entailed and she clearly had good knowledge of the product and fully understood and answered the questions that I was asking. Very impressed with the standard level of cover and the price for the policy. I will be recommending to friends and family.”
“Hi found the young lady I spoke to very helpful and pleasant to deal with I believe she was called Ashley Evans AE2 thank you for your help Jim Johnson.”
“The service was good and dealt with my car insurance to my satisfaction. Although the operator spoke very loudly and quickly and with an accent I didn't know so sometimes it was quite difficult to follow the instructions. Amy AR6”
“The service was good and dealt with my car insurance to my satisfaction. Although the operator spoke very loudly and quickly and with an accent I didn't know so sometimes it was quite difficult to follow the instructions.”
“A lady called Emma handled my enquiry and was most helpful. I will be contacting One call to resolve another insurance issue I have, just wish I had reinsured my cars with One Call.”
“Nathan (NS7) was very helpful despite my problems with my bank who, at the wrong moment, decided to do a security check! The second attempt was successful after the bank had reset the appropriate card. Thanks to Nathan for his patience.”
“policy was very easy to renew and documents are available online but they are not easy to read and would have preffered to have them sent to me in paper form. LC1”
“We found One Call originally by browsing the web. They provided an excellent policy at a considerable saving over our insurers of the time and we accepted their offer. We had a small claim last year for a plumping problem which typically was at a weekend and the plumber who came was 'not the best'but he came and got us functioning again. I would say that I don't think the insurance company would have known that the plumber was not the sharpest knife. When we came to renew our policy this year One Call found us an even better policy and renewing was a pleasure and very easy thanks to the assistance from their operator KB6. Many thanks. JDA”
“Simon was very polite, efficient and helpful. His explanations were clear and comprehensive. Simon offered me an additional product but I did not feel under pressure to purchase when I explained why. He advised me that I might like to consider it for the renewal, which I will.
Thank you Simon”
