“I thought the person on the phone spoke to quickly!!
Also I think that as I have been a loyal customer for a good few years it seems unfair to charge me a adminstrtion fee off about £35 because I have changed my car I think that I should of been offered a reduction .
Please can you e mail me back your thoughts on this matter.
Regards
Sue Slinger”
“I needed to add a driver to the policy and the call handler was very helpful, clearly setting my expectations (highlighting a possible problem) and resolved all issues adding the driver with a small admin charge.”
“The chap who dealt with me was clear and informative,he explained the policy details and answered all my questions to the full to such an extent that I renewed my policy there and then.”
“Spoke to Oliver OF1 as had received letter saying my policy would be cancelled due to proof of milage not being sent. I had sent this via email and post so Oliver checked my file and confirmed I could ignore the letter. No issues with call centre service. Good you can take photo and upload documents.”
“After speaking to someone through the online chat and was trying to change my address and I was advise of an additional premium of £300 which is what I pay for a year at the moment. After speaking to a lady on the phone and explained that I can take out a brand new policy through themselves for £250 for the year she managed to change the address for £55.20 which included the £35 administration fee. As you can imagine I was very happy after speaking to them on the phone.
cl4 - charmaine”
“KW9 dealt with my renewal. She was very efficient and pleasant but spoke rather quickly. Perhaps to save time. I was pleased with the service once I had got through - I had to wait online for quite some time as they were busy.”
