“I have just recently purchased house and contents insurance
Received my annual renewal notice and wanted to see if I could save any money
Excellent customer service from agent AG3 who managed to save me £180.OO”
“The provider (Scott) clearly explained the benefits of changing the 'excess' on my policy and he was very helpful without being pushy. He also gave me some useful advice for extending the range of services for the breakdown cover, which I will take advantage of when I come to renew my policy in 2016”
“I phoned One Call to ascertain whether I would receive a renewal notice as my house and contents insurance had only a few weeks left to run.
I was really impressed that the phone was answered after only a couple of rings and straight away the young lady who was on the other end of the line made me feel that I wasn't being a nuisance, she assured me that my renewal was in the post and asked if I wanted to know what the new premium was, really helpful I thought, that's why I asked her name.
She said her name was Ashley and as I had been genuinely pleased with her response I thanked her for her help.
I was invited to write a review and to mention AE2”
“I was very pleased with the way that I was dealt with and by the advisor. I did not save a great deal of money by changing to
this company, but the additional services inclusively provided were very good.
I have not been able to open your PDF's although I do have the PDF opening facility on my P.C. I have recently opened other PDF's from other e-mail sources. However I can't open yours at the moment and do not find the suggested methods to achieve opening that are supplied, very helpful. bjs”
“Mahala (MR1) was able to instantly access the details that I had submitted on line, and after a few security questions and confirmation of the main details within the application she checked the quotation and confirmed it. It was all done in an efficient but friendly way. There were a couple of prerecorded pieces which I needed to lusten to but although they were somewhat tedious, being prerecorded they used up the least amount if time, bote no ambiguity and were therefore an efficient way of passing on the required information. I saved nearly £200 on the similar policy offered by Saga so, although I havd always received goid service from them, The renewal premium was prohibitive. No pressure from Mahala, who also made me aware of some orher upgrades which were available had I needed them. It was a pretty quick, good experience and I feel confident that I am dealing with an efficient company. Thank you”
“Lack of customer service they are not available all the time
Lack of the automated system, I didn't get my policy after 48 hr
I would not recommend to join them”
“Spoke to a lovely friendly lady knew exactly what I required, gave me all the information I required to put my mind at rest. Excellent customer service.”
