1-800-Battery Reviews

Name: 1-800-Battery
Rating: 4.28

4.3 Rating 5,102 Reviews

81 %

of reviewers recommend 1-800-Battery

Company Reviews

Metrics

Info

4.3

Based on 5,102 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult

About 1-800-Battery:

1-800-Battery is the largest Battery Marketplace in North America. We have over 100,000 location, 10,000 products, 1000's of installers, all at the best prices and most service options available.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful experience and they never gave me a battery and took my money anyway. Initially everything was fine. Service seemed like it would go quick but after waiting 2 hours over the scheduled appointment time and with no word from them, I called and was told the technician wouldn’t be able to make it until the next day. That was fine. The next day rolls around and they tell me I owe them $130 extra for the battery bc I purchased the wrong type for my car initially (I used their system to determine which battery I needed before purchase so idk how that was my fault but ok.) I paid and then after waiting the whole day again they tell me the technician will not come again. Then I was told that they were going to cancel my service (they didn’t try to reschedule they just decided I didn’t need assistance anymore) They said they couldn’t help me and that they would refund me. They refunded the first portion but never gave me back my $130. I’ve contact customer service but they’ve only said they’ll look into it and I haven’t heard from them since despite multiple emails. 100% a scam. They shouldn’t be allowed to run a business. I’m working with my bank to try to resolve this issue now.”

Helpful Report

Posted 1 year ago

“Extremely satisfied with this service. Prompt, courteous, and expert assistance with a very tricky battery install.”

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Posted 1 year ago

“Everything went smoothly. Contact with the company was good; the technician arrived on time and did a good job. I am satisfied.”

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Posted 1 year ago

“Excellent Service! The mechanic was so nice, highly skilled, professional and quickly replaced my battery! So appreciated 🙌🏻”

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Posted 1 year ago

“Very good response and in a timely manner!”

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Posted 1 year ago

“I was very happy about the service from 1-800-battery. The tech was fast and the delivery came even earlier than expected. I highly recommend them!”

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Posted 1 year ago

“The technician who came to test my battery to determine if it was bad was incredibly rude. He would not listen to anything I said and his “test” of the battery was to open the hood and look at it. He didn’t use any equipment that would give him a reading of the battery. He then told me to call customer care and left. I then called customer care who told me they would send someone else out later that night. No one ever came. Now I still have a bad battery and I’m out even more money since I had to pay the fee for the tech to come look at the battery. I feel like I’ve been scammed.”

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Posted 1 year ago

“I had made a purchase on June 26, which I canceled it soon after, as my neighbor said he would take care of my problem. I have called 3 times, and keep getting the "it will take 7 to 10 days to get my refund" each phone call. I paid over 300.00, and it seems as though they are keeping my money. Will have to hire an attorney to recoup my money.”

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Posted 1 year ago

“Was not enformed the technician was going to be late so I had to call about 3 hours past when he was supposed to be here. The technician did a great job just wish i was given a heads up they would be late.”

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Posted 1 year ago

“Did a good job but had a problem getting battery securely tighten as battery did not fit completely with bracket to secure the battery.”

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Posted 1 year ago

“They were TOTALLY responsive to my need to get a battery replaced. I emailed at 1:00PM and the battery was installed in my garage by 3:00PM. Technician was competent and professional. Highly recommend using 1-800-Battery.com!>”

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Posted 1 year ago

“Customers beware I’m posting this follow up after a review I posted 4 days ago about my awful experience with this company. They are ignoring me …Their tech did not test my existing battery and installed the new one which was not the issue with my car , so new battery did not start my car at all. Have to tow my car now to get the right diagnostics for it. 280.50 cents for nothing. Called my CCcompany and BBB.tech did not know what he was doing…”

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Posted 1 year ago

“The installer sent an email saying he was 10 mins away. 2 hrs later he showed up. Installed the batteries then closed the hood and proceeded to drag the old battery across the hood. Big scratches across my hood. This Jeep had NO SCRATCHES before this. I will absolutely not recommend this service if this is the type of care they display for a customer’s vehicle. I will be posting reviews online about my experience.”

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Posted 1 year ago

“Excellent service. Very friendly and knowledgeable installer. Very good customer service. Kept me informed of the status of my order regularly. Would definitely use this service again. I will be referring anyone with a dead battery to use 1-800-Battery.”

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Posted 1 year ago

“ETA was 60-80 min and they didn’t come until the next day. I tried reaching out to customer service and there was no answer”

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Posted 1 year ago

“The eta of my service order was horrible. The eta’s I received went from 1:30 to 2:30 to 3:30 to 4:30 to 6:30 to 7:30 and finally showed up at 8:00. When he arrived, the Tech (Eric) was great. I was told all kinds of things as to why they were delayed such as two flat tires, gps not working and problems at the warehouse.”

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Posted 1 year ago

“Excellent service! I didn't lose time at work. The tech (Darrin) stayed in touch with me to keep me updated on his ETA. I would highly recommend this service. Submitted my request online around 1030, tech arrived @ 1600 and I was on the road by 1615.”

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Posted 1 year ago

“The process was easy, the technician was fast and explained the entire process. Would use again if needed”

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Posted 1 year ago

“I would give you no stars if I could. I spoke with rep and told him I needed a battery delivered and installed because I needed a memory saver used on my vehicle, he acknowledged they had them and it would be brought to my location with the battery. So 3 1/2 hours late the installer shows up to install battery , he has no memory saver says there is nothing on the work order about it. He calls his rep they say hook a battery jumper to my terminals I say if it blows up my ECM will they put that in writing they will fix my vehicle. He says no I refuse the service then they still bill me 449 dollars for battery service. I call they say maybe we will take it off but we will charge you $99 for service call nope so now I put in a complaint with my cc company! No no no no do not use this company no service no customer relations”

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Posted 1 year ago

“Highly recommended great service and on time very professional 6******”

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Posted 1 year ago

1-800-Battery is rated 4.3 based on 5,102 reviews