1-800-Battery Reviews

Name: 1-800-Battery
Rating: 4.28

4.3 Rating 4,942 Reviews

81 %

of reviewers recommend 1-800-Battery

Company Reviews

Metrics

Info

4.3

Based on 4,942 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult

About 1-800-Battery:

1-800-Battery is the largest Battery Marketplace in North America. We have over 100,000 location, 10,000 products, 1000's of installers, all at the best prices and most service options available.

Write Your review

Tell us how 1-800-Battery made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Eddie was very knowledgeable and helpful”

Helpful Report

Posted 1 year ago

“Craig was wonderful, quick and efficient and even gave me some ideas and thoughts concerning general maintenance I had questions about while he worked. Will def be using this service again if needed in the future!”

Helpful Report

Posted 1 year ago

“Nobody showed up to deliver or install the battery. Nobody answered the phone. I waited on hold for an hour. Nobody replied to the chat. I waited two hours. Terrible service. Complete rip off. I will never use them again. Now I have to struggle to get my payment refunded. DON'T USE THIS SERVICE.”

Helpful Report

Posted 1 year ago

“Impossible to get in touch with anyone, technician was not even close to the window. We went with someone else. Not a good experience at all”

Helpful Report

Posted 1 year ago

“Delay after delay! I was looking for same day service so I booked this company around 9am for a 2-4pm window. They called me soon after telling me that they can be out here even earlier. Then they called at 1:30pm saying they made a mistake picking up the right battery. Then they left a voice message at 9pm saying they can be here after 10pm. I called back to come the next morning and they said they can. The next day I call them at 5pm waking in the rain because I still don’t have my car working and they respond they can be here in about an hour. They don’t arrive until 8pm. And the battery they give me has 1 less year warranty than what I paid for. I am never using this service again and I’m going to tell others to avoid.”

Helpful Report

Posted 1 year ago

“Efficient and wonderful.”

Helpful Report

Posted 1 year ago

“Excellent service!”

Helpful Report

Posted 1 year ago

“No good. Charged your car and no show. Can’t reach customer service at all. Tried calling, live chat, emailing, and texting. They don’t reply your call. I was on the phone line for 30 min to an hour multiple times. Seem like they just sent your money and not there to help.”

Helpful Report

Posted 1 year ago

“These guys quoted me a price of about $96 to replace my terminals. The guy that showed up told me to go to a mechanic and left without doing anything. Then they charged me around $300 for a battery and installation. I"ve called several times and emailed. They keep telling me I should get a refund and to wait for a call back and keep leaving me hanging. Still no refund. Completely unprofessional.”

Helpful Report

Posted 1 year ago

“THIS IS A SCAM. They will initially service your car and make it seem as if they properly replaced your battery. The only complaint you’ll have at this time is poor communication. In a few months your battery will die again (when it should last a 2-3 years). They will again have poor communication. When you take into your car’s dealership, the technicians will find that 1-800 battery inserted a rust preventer clip to drain your battery’s life. THEY ARE A SCAM. DO NOT USE THEM.”

Helpful Report

Posted 1 year ago

“The mechanic you sent to our home was very polite and did a great job leaving our car ready to drive. He is an asset for your company.”

Helpful Report

Posted 1 year ago

“as always, efficient, professional, punctual and smiling”

Helpful Report

Posted 1 year ago

“I just used this service for the first time; no problems. My only issue was communication: after the initial notice that my order had been received, then another that said it had been assigned, there was a supposed link in the email where I was supposed to be able to track the progress of my order, but it didn't lead anywhere. "No tracking number has been assigned yet" and there never was. There was also nowhere on the website itself that looked like I could check on my order. I was starting to get nervous, especially after 2 hours passed (the estimated time for my appointment), since I was limited for time. But a little later I got a text that my battery was about 20 minutes away and, sure enough, help arrived. It was pretty fast service and met my needs. The only reason I didn't give 5 stars was the lack of access to Updates, even though there was supposed to be. I did get a couple phone calls just before the arrival; I didn't answer only because my cell service labeled them "Likely Spam".”

Helpful Report

Posted 1 year ago

“Way way way overpriced!!!!! That's all I have to say.”

Helpful Report

Posted 1 year ago

“You guys were great. I ordered a battery at 8 AM and you arrived around 2 PM and installed it. Couldn't ask for much more.”

Helpful Report

Posted 1 year ago

“Know Communication after the order was paid for. Called held for long periods of time. I texted and emailed and also tried to chat online. Couldn't get to anybody. The first contact was the driver on the way. The Driver was great and apologized for the lack of contact. He did a professional job quickly,”

Helpful Report

Posted 1 year ago

“Love this service! They came to my home & installed my new battery in less than 15 minutes! Earnest was knowledgeable & fast. I'd recommend them to anyone. Thanks Ernest Elmore!!!”

Helpful Report

Posted 1 year ago

“Battery was delivered & installed sooner than expected. I was stuck in the parking garage at work. What a relief nit to worry about getting home or having my car start in the morning. Fast, professional & pleasant install. 5 stars all around!”

Helpful Report

Posted 1 year ago

“I place my appointment for 11-1:00pm at 730am no one ever called or confirmed my appointment. When I didn't get any info from texting, emailing, and calling. I called one more time and was told sorry we don't service your area. We were hoping someone near there would pick up this service. This is totally unacceptable and then had the nerve to tell me it would be 7-10 days for a refund. I called my bank and told them what happen and was credited my money back asap. NEVER USE THIS COMPANY.”

Helpful Report

Posted 1 year ago

“Rob did a good job. Came a distance in the rain and only was ten minutes off scheduled time. He was quick and efficient.”

Helpful Report

Posted 1 year ago

1-800-Battery is rated 4.3 based on 4,942 reviews