1-800-Battery Reviews

Name: 1-800-Battery
Rating: 4.28

4.3 Rating 5,116 Reviews

81 %

of reviewers recommend 1-800-Battery

Company Reviews

Metrics

Info

4.3

Based on 5,116 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult

About 1-800-Battery:

1-800-Battery is the largest Battery Marketplace in North America. We have over 100,000 location, 10,000 products, 1000's of installers, all at the best prices and most service options available.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very friendly, competent, and professional work. Will use again.”

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Posted 2 years ago

“This is the second time in a year and a half that I used 1-800-Battery and I spent a great deal of time online and on the phone to try and circumvent the problems I had last time where first they sent the wrong size battery, then they sent one with the positive and negative terminals the wrong way around and finally had to go to a dealership to get the right battery. After spending all that time on the phone and on the computer to avoid this situation again, all I got were assurances that everything was set to NOT have those problems again...but all the same problems occurred again and it took over two days to finally get it right! It sucked!”

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Posted 2 years ago

“Super convenient, good communication, and did a great job.”

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Posted 2 years ago

“Good experience. On time. Quick resolution of the problem.”

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Posted 2 years ago

“Same day service, Tech showed up early. I am concerned there is no paperwork or proof of warranty.”

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Posted 2 years ago

“Never showed up in the confirmed time frame, I went elsewhere to get a new car battery. They have charged my card for the full amount. Very bad service”

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Posted 2 years ago

“Absolutely the worst business. You wait forever on the phone for customer service. They sent an idiot who had no tools, didn't know how to replace the battery in a Porsche. The guy showed up with no tools, no knowledge, and couldn't charge my car to get the trunk open. Then they charged me full price for providing zero service and I haven't been able to get my money back. This is a scam business running out of someone's garage. I had to find a local garage to finally get my car battery replaced. Dont go near these idiots. over 3 months and I still have not been refunded”

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Posted 2 years ago

“charged me and told me arrival time would be 2 hrs, tech didnt show up, i called and called several times, they dont answer the phone, 10 hrs later tech calls on the phone”

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Posted 2 years ago

“Great service. They were here so fast and replaced my battery in very short time. I would use this service again”

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Posted 2 years ago

“Called at 11am, said it would take two hours, called 3 hours later to find out they didnt have a tech in my area so they were trying to get the tech in denver to get out to me, said they would update me in an hour. I call 3 hours after that, no answer, try to text, no answer. Its 6:03pm now, no battery, no response. Terrible. The guy i did talk to was nice but he really did seem like he wanted me to cancel my order. Idk never calling them again”

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Posted 2 years ago

“wonderful service”

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Posted 2 years ago

“Excellent service. Technician was professional, efficient and knowledgeable.”

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Posted 2 years ago

“Easy order process. Emails and texts kept me updated. Installer was courteous and quick.”

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Posted 2 years ago

“Service provider was 5 hours late and customer service was unresponsive. Tried calling, texting, and emailing but received no response for hours. Could not drive vehicle all day until battery was replaced. Fortunately the actual battery swap only took 5 min.”

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Posted 2 years ago

“First of all your installer, Masood did a great job (5stars) I have called your company several times with no response via text or e-mail. All I wanted was some sort of invoice or bill of sale. ANSWER YOUR FRICKIN PHONES FOR CUSTOMER SERVICE. I do not recommend this company”

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Posted 2 years ago

“Time was changed causing me difficulty getting to work. Technician was given wrong battery and had to return to store. Technician was unable to make original appointment time per arrangement with the company (he is employed during that time).”

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Posted 2 years ago

“The technician was amazing! The customer service and trying to reach someone from 1800 Battery was terrible. I started to think this was a fraudulent website and contacted my bank to dispute the charge. Just because of the stress of trying to reach someone and not getting a response; I will not be using this service again. I attempted to call (then used the texting option), and live chat. All three mediums of communication went unanswered.”

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Posted 2 years ago

“Tech arrived to my son’s vehicle and replaced the battery with no issues. Vehicle did not start and may have a starter issue. Thank you for your prompt professional service.”

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Posted 2 years ago

“In terms of ordering a battery and scheduling an installation, the site is great. When it comes to execution, things kind of fall apart. The site says you will receive an email throughout each stage in the process. I did not receive an email until after the battery was installed. My installation window was between 6pm and 7pm, but as of 6pm I still hadn't heard anything. No status change. Customer service was unnervingly informal (i.e. "hello?" was how they answered). I was told they'd definitely be there by 7pm. They weren't there at 7pm. Nor 7:30pm. Nor 8pm. They finally got here at 8:15pm. Customer service provided me no confidence.”

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Posted 2 years ago

“The technician was on time, courteous and knowledgeable. I would highly recommend this service.”

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Posted 2 years ago

1-800-Battery is rated 4.3 based on 5,116 reviews