1-800-Battery Reviews

Name: 1-800-Battery
Rating: 4.28

4.3 Rating 4,970 Reviews

81 %

of reviewers recommend 1-800-Battery

Company Reviews

Metrics

Info

4.3

Based on 4,970 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult

About 1-800-Battery:

1-800-Battery is the largest Battery Marketplace in North America. We have over 100,000 location, 10,000 products, 1000's of installers, all at the best prices and most service options available.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am rating 3 stars. All personnel on the live chat were helpful and friendly. The tech who came to my car was also professional, helpful and friendly. No problems there. Problem for me was timing and communication. I called Friday at 3:44 pm and no one was available to get to my car until 12:30 pm the next day. And this was not communicated to me at all. No email or text. First ETA was 2-3 hours...nothing. I initiated another chat. Next ETA, next morning 8-10 am...nothing. I initiated yet another chat...finally 12:30 pm. If I had known I would have had to wait that long, I would have made other arrangements.”

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Posted 2 years ago

“Net 3 stars as 5 for having car battery installed in my driveway. 5 stars for the ordering process and notification of when the technician was to arrive. 1 star for the technician who installed the wrong battery and leaving before even telling us he was done. SMH. I will still use and recommend this service in the future - i'll just say to watch the battery being installed.”

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Posted 2 years ago

“The service technician went above and beyond to get our battery installed (in single digit temperatures, no less), even going to the store to get a tool he didn't have, in order to deal with a strange bolt that was securing our battery to the car.”

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Posted 2 years ago

“Had a dead battery in a parking lot. Found 1800Battery online, it had great ratings, so I went on their site. I put in my address to confirm that they had service- I live in a busy city- and then scheduled the jumpstart for asap. It was 5 pm in January so it was dark and cold. After an hour and a half, I called to find out how much longer it would be, only to be told that they were GOING TO CALL ME SOON TO TELL ME THEY COULDN'T GET TO ME UNTIL THE MORNING. I was sitting in dark parking lot with 2 kids. It is dangerous to offer a service where you know that the customer is completely stranded if they are scheduling a jumpstart ASAP only to make them wait for HOURS to tell them that they couldn't get service until the morning. DO NOT USE THIS COMPANY.”

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Posted 2 years ago

“When I placed my order via chat I was provided a quote, subsequently long after I received an email stating I was being charged an additional $ 25. The Chat transcript clearly showed otherwise, so while the work was performed and done well, I cannot give a good review as the chat agent gave out erroneous information. While it was corrected and I was ultimately credited, it cost me time and aggravation. I give them 2 Stars”

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Posted 2 years ago

“Service was excellent.”

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Posted 2 years ago

“Great service”

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Posted 2 years ago

“All good. Excellent tech”

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Posted 2 years ago

“My appointment was for a Friday in between 2-4 pm. I get a text at 4:02 saying the technician was here, however I went outside and no one was there. By the time I reached someone through the chat line they said the technician said I wasn’t home and moved on. I never saw the description of the technician vehicle on my street! The person running the chat said that the technician would come back on Friday, they did not. Saturday morning I got on the chat and told my circumstance again. The person on the chat sent someone out within 2 hours and they were great! The only reason they get 3 starts is because Tim was a complete professional and was great.”

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Posted 2 years ago

“I am so happy with their service”

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Posted 2 years ago

“5, the schedule was not met. however constant communication made at ease.”

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Posted 2 years ago

“Very professional”

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Posted 2 years ago

“Great customer service and the technician was very efficient and polite. From the moment I booked the appointment until the battery was installed was only about 90 minutes! This is a great service for people. I would highly recommend it to others!”

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Posted 2 years ago

“Great service!”

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Posted 2 years ago

“Fantastic service, provided you’re elastic about time frames. When you call them they do have the info of where your service person is and what the ETA is.”

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Posted 2 years ago

“Very pleased and impressed. Your technician, Joel Diaz, was able to come out sooner than scheduled, and worked very quickly and efficiently once he arrived. Five stars; would definitely use again.”

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Posted 2 years ago

“Great service.”

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Posted 2 years ago

“Amazing service and fast delivery. Absolutely no complaints and a life saver when you have to work and you have no time. In the end gave me my time back which is the most expensive of all. Thanks.”

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Posted 2 years ago

“This was my first experience and it was 5 star! The value, process, efficiency, convivence, and service was the best! Same day with a 2 hour window and on time.”

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Posted 2 years ago

“The serviceman was prompt and knowledgeable and very nice. He did a great job and I would definitely recommend this company.”

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Posted 2 years ago

1-800-Battery is rated 4.3 based on 4,970 reviews