1-800-Battery Reviews

Name: 1-800-Battery
Rating: 4.28

4.3 Rating 5,106 Reviews

81 %

of reviewers recommend 1-800-Battery

Company Reviews

Metrics

Info

4.3

Based on 5,106 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult

About 1-800-Battery:

1-800-Battery is the largest Battery Marketplace in North America. We have over 100,000 location, 10,000 products, 1000's of installers, all at the best prices and most service options available.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Waited all day, $345 , got a representative was told If the installer picked up. I'm disabled, a car is very important. Waiting still...”

Helpful Report

Posted 2 years ago

“Wrong, lower-priced battery delivered and installed that what I ordered and paid for, which six days later was already a dead battery. NO responses from 1-800-Battery phone, email or chat, so left with a dead car and nearly $400 spent. What a ripoff. I should have called the Auto Club.”

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Posted 2 years ago

“Your tech- Kamall was simply outstanding. The rare combination of professional & considerate & showed up to talk me through the replacement giving me confidence in not only your service but the safety of my car. You’re lucky to have him on your team”

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Posted 2 years ago

“Well, the mobile service was prompt. After a half an hour, I realized nobody was going to answer me in chat. Maybe because it is kind of an end of year holiday week. I went ahead and purchased anyway. Recently having had heart surgery, it was a sinking feeling to realize my car battery was dead. It lasted 3+ years. Back when cars were less attached to electrical and related systems, a battery would last 5 or 6 years. I am happy with the DieHard battery I purchased thru 1800battery.com. It is supposed to work great for the next 36 months. With the new battery, the car seems "perkier" in general when driving. Also, whoever dispatched my job did great, and the installer was prompt and professional. I liked him.I might have saved a few bucks by doing it myself if my health was better at present. It was very much worth it to have someone come out. I am very appreciative. Would I do business with these folks again? You bet. I also give 5-stars to customer service/dispatch who helped me and emailed me with updates. The lack of chat response, even after a half hour, was not as pleasing. Overall, the entire experience ended with excellent results. Great job. I rate 1-800 Battery a 5 out of 5.”

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Posted 2 years ago

“Right on time and super fast! I very friendly. tried contacting the actual store and no one replied tho.”

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Posted 2 years ago

“Excellent service”

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Posted 2 years ago

“By far the worst customer service I’ve ever experienced impossible to get ahold of anyone and it took 3 days before they installed my battery. You have to call and wait on hold for minimum of 40 minutes live chat and messaging doesn’t work no one responds. I will never use them again”

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Posted 2 years ago

“Very good quality of battery plus on time service.”

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Posted 2 years ago

“Still haven’t heard back from any voicemail, chat,’or email. Attempted to cancel order several times with no luck. Absolutely terrible. Do not use this service.”

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Posted 2 years ago

“HORRIBLE. Order was placed yesterday. Email received with an ETA of 9 AM today. No updates, no calls. Called the call center waited an hr and a half and the call was never answered. Had chosen text option and received a text asking how they can assist and answered. And continued to text for a complete hour even while on hold. Nothing. I am disputing this charge with my CC company as I have called another that ANSWERED and were QUICK to respond. They are either closed or understaffed. If they are closed or have operational hours other than 24hrs, they need to announce that on their recorded line. The call center needs to prepare and staff for high volume call days such as winter storms, and other possible events that would drive higher calls. Which obviously they did not do. The texting software platform probably needs a FULL overhaul too.”

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Posted 2 years ago

“I ordered an onsite battery replacement and then found a substantially cheaper ($150 less) option. I tried to cancel by chatting, texting, and calling and received NO RESPONSE. Nothing. Their customer service is atrocious and they are excessively overpriced. Don't bother.”

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Posted 2 years ago

“5 stars. on time, well prepared and did a fantastic job. I highly recommend your service.”

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Posted 2 years ago

“There was a complete breakdown in communication my experience. The window in which the battery was to be replaced was 2-4. Around 4 I started calling. Left a message, texted and waiting for over 20 minutes on hold. Never heard a word. Finally at 6 I heard from the contractor. Waited all day and finally got a new battery after 7:00. Communication with the customer is important.”

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Posted 2 years ago

“Fraud. Ordered battery and received conformation. date comes and no further communications after multiple attempts with their chat (waited 10 hours no response) email no response facebook and twitter no responses, no communication what so ever of cancelation or communication of reschedule but have a tech show up during my sleeping hours without agreement or confirmation and get charged again another $100 for services that were never received love all the fake reviews on your pages though”

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Posted 2 years ago

“Total rip off scam. Signed up for battery and install and paid. Install and delivery was said to be 2 hours and 2 minutes. Waited for 3 plus hours, and they were a no show. Nobody to call at the company to check with. Then got an email stating the order was complete. Ended up getting a battery and installing myself. No way to communicate with anybody or anyway to get money back. Will dispute with CC co.”

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Posted 2 years ago

“Awsome company tech was a professional excellent customer service great experience for me. Thankyou”

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Posted 2 years ago

“Great service and great technician”

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Posted 2 years ago

“Had to call and get an update on the est....overall a great experience and my technician was great.”

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Posted 2 years ago

“Efficient when the Technician made it to the site at the end of the day. Louis was very personable.”

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Posted 2 years ago

“Very good service! Thank you 1-800-Battery!”

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Posted 2 years ago

1-800-Battery is rated 4.3 based on 5,106 reviews