1-800-Battery Reviews

Name: 1-800-Battery
Rating: 4.28

4.3 Rating 5,334 Reviews

81 %

of reviewers recommend 1-800-Battery

Company Reviews

Metrics

Info

4.3

Based on 5,334 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult

About 1-800-Battery:

1-800-Battery is the largest Battery Marketplace in North America. We have over 100,000 location, 10,000 products, 1000's of installers, all at the best prices and most service options available.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a new battery beginning of Sept. It is having issues. I called yesterday afternoon and they didn't have anyone to come check it out. This morning I was told I was first on the list and when I called back they said they are looking for a technician - a different story. I am not pleased with the customer serive and timeliness of their responses.”

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Posted 4 months ago

“First delivery was unacceptable. The second delivery was very good.”

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Posted 4 months ago

“Unbelievable service ,on time with experienced personnel!”

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Posted 4 months ago

“Ryan was very professional and knowledgeable. Changing out Corvette batteries is a significant task, and he did very well!”

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Posted 4 months ago

“Great experience and would do it again.”

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Posted 4 months ago

“Amazing service, in and out 2 hrs after ordering, 5 stars”

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Posted 4 months ago

“They showed me a battery that only lasted for 12 months. Tell me what I should say that's good about your business?”

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Posted 4 months ago

“Prompt delivery of battery followed by installation.”

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Posted 4 months ago

“I have been overcharged $457.00 plus in error, please correct. ty Kathy”

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Posted 4 months ago

“Ryan found me, did a nice job of giving me a jump charge. My account reflects a $457.00 plus charge. This would have been for a new battery to which I did not need, did not purchase nor was it installed on my prius. Please reverse these charges, ty Kathy 1) My account was charged $120.00 the correct amount for his service as he told me when here.”

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Posted 4 months ago

“Jeff was awesome! Came exactly when he said he would. Professionally changed our battery and before he left he made sure everything worked perfectly!”

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Posted 4 months ago

“Your technician deserves a medal for changing our battery in a raging downpour. He did a great job under extremely adverse conditions.”

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Posted 4 months ago

“Great service!”

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Posted 4 months ago

“I do not recommend them. I requested a battery change for my cayenne. They said they have to send a specialist. The guy was 3-4 hours late than the initial scheduled appointment. They claimed (through text) that this is because they had to wait for their specialist. Finally the guy arrives. He panicked not knowing where the battery was located in the car. He said he was not a specialist and he just got the call for this service. He made a phone call, someone else told him what to do, then my car’s alarm went off, he panicked and started behaving agitated. I tried to talk to him, but he was acting weird, like the way I have seen during my clinical rotations in psych department. So, I tried to avoid him and walked back inside, he was pacing back and forth cross the street (we have all this on security camera). Finally I got a hold of my own shop, and they told me what to do, so I asked this 1-800 battery guy to leave. Later, I called the customer service to get refunds or compensation for incomplete service, but they said they need to have a manager to do that. They claimed they never said they will send specialist, but we have this evidence on the text-chat from their number. Overall, I give them (negative) -20 stars! 1. Sending unprofessional people. 2. Not having a set staff or reliable people. 3. Using random shops to send out to women (this could be very dangerous specially if you are in the middle of nowhere). 4. No manager ever called back. They seem to not have one. 5. I tried to complain on BBB. The BBB said this company is not BBB accredited. So, I should not use them. Therefore, I recommend you to not use their services, and walk away while you can.”

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Posted 4 months ago

“Prompt, professional, and polite”

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Posted 4 months ago

“you are terrible”

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Posted 4 months ago

“Great customer service. Efficient, friendly, and responsive. You need to increase your advertising. I am most grateful. Thanks!”

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Posted 4 months ago

“Overall my experience was okay. I really hoped I would be giving 5 stars but I had a few issues along the way. I ordered and scheduled delivery/install and no one showed up or texted. I contacted customer service about an hour after my scheduled delivery/install time and was told that the initial battery I purchased was the incorrect battery and no one was available to come that day with the correct battery. During that call, I was informed my vehicle had 2 batteries and the one needed was not the auxiliary battery (which was what was ordered). The correct battery was then ordered and another date/time for delivery/install was scheduled. I waited again on the date/time scheduled and no show/no text again! I called and was told there was no tech available in my area on that date and they rescheduled me for the following day. Finally, on the 3rd scheduled day a tech shows up to install my battery. I received texts when he picked the battery up, he was in transit (the time away as well) and once he arrived at my home. The tech was on time, professional and courteous. I believe my experience would have been better if I was communicated with properly and as stated I would be during the process. Based on my experience, I hope communication with customers improve and customers time is valued more.”

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Posted 4 months ago

“I came out in the morning and my car battery was completely dead. I found your website, filled out the information form and within a few hours the highly trained tech arrived with a new battery. Twenty minutes later I was up and running again. What a great service!”

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Posted 4 months ago

“Great service…battery and installer arrived on time and handled the replacement very professionally”

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Posted 4 months ago

1-800-Battery is rated 4.3 based on 5,334 reviews