1-800-Battery Reviews

Name: 1-800-Battery
Rating: 4.28

4.3 Rating 4,945 Reviews

81 %

of reviewers recommend 1-800-Battery

Company Reviews

Metrics

Info

4.3

Based on 4,945 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult

About 1-800-Battery:

1-800-Battery is the largest Battery Marketplace in North America. We have over 100,000 location, 10,000 products, 1000's of installers, all at the best prices and most service options available.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good experience! The status updates were delayed via text but the service tech called when he arrived and changed my battery quickly.”

Helpful Report

Posted 2 years ago

“I was very aggravated with the process for your services. I went online to your website at 11:56 AM on Sun 21 Aug 2022 and placed an order for delivery and install of a battery. I marked that an appointment was needed ASAP, and in the notes, I explained that I was waiting in a mall parking lot for assistance. 12:16 PM, I received an email providing the details of my order and that the ETA was 2-hours, 2-min. I noted that nowhere in the email did it state that an appointment was “not” made or that a technician would not be able to provide the services I prepaid for online. After waiting 2-hours with no updated email, text, or status, I chatted with an agent to try and obtain a status for my order. The agent explained that my order was assigned to a technician, but the technician was not answering his phone, the agent would try and get someone out to me, but unfortunately could not provide a for sure ETA. The agent explained that I should receive a status update when the technician has the battery and is on his way. The agent also stated that Sundays are the days that some technicians take off from work, so there was no way of knowing what technician was available to meet me. The agent and I agreed that Monday (22 Aug) would be best to meet a technician. Additionally, the agent stated that I would receive a text on Monday in plenty of time and that these requests are typically completed around 9 AM the following day. The agent ended the chat by explaining that I would have plenty of time to meet the technician at the mall once I receive my first notification. However, on Monday morning at 8:00 AM, I received a text that the technician was on his way and was 10-min from the stalled vehicle’s location. I live in North Raleigh 35-min away from the mall and was inconvenienced again to ensure I could get someone over there in time to meet the technician. On a good note, the technician replaced the battery with little difficulty and was there when the text message said he would be. But the 2-hour wait the previous day without getting what I paid for, lack of notifications received to keep me updated on what was going on with my request, the fact that no details were provided at the time of ordering to inform me my order could “not” be fulfilled on Sunday, and that the agent was not able to contact the assigned technician on Sunday to determine a timeline, all contributed to a negative experience.”

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Posted 2 years ago

“I had an issue with my battery the night before so I called 1800 battery. They took my payment immediately and I was a little hesitant at first. They came the next day and fixed the problem quickly. The tech Eric and the customer service (over the phone) was great. I see some of the previous reviews, but my experience was fast and easy. Would definitely recommend.”

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Posted 2 years ago

“I did not receive a service at all! But I’ve been charged 361.80$ from my credit card! I already called my bank and told them about this FRAUD! Person that talked to me on the phone from costumer service, I believe, is a complete liar! No one showed at my apartment complex, no one came to my apartment to take keys from car that was parked on garage! I did not receive any service that was promised! You waisted my time and money! Also zero calls were received on my phone while they were supposed to work on my car! No one was trying to reach me!Absolutely worst experience I’ve ever had in my life so far. People in this service are SCAMS and THIEVES!”

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Posted 2 years ago

“Fantastic experience. Highly recommend.”

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Posted 2 years ago

“This company is professional, responsive, and competent with stellar customer service- from Jacob scheduling and answering questions to Carlos the technician. This is my second experience with them and their immediate response and follow up was amazing. Will never use anyone else. Thanks for the great service guys!”

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Posted 2 years ago

“Excellent experience! I had someone at my house same day and my battery was changed within 15 mins. Very professional and will definitely use this company again.”

Helpful Report

Posted 2 years ago

“The online order was pretty good. The same-day delivery is also fast (earlier few hours than the scheduled time), impressive. Till now: 5 - stars Rest of the part: 1 -star But, the installation person is in so hurry to get the job done and doesn't have knowledge of fitting the battery properly. I helped him to put the things right while assembling the battery and fitting it. In his hurry, dropped the bolt in the engine cabinet and spend additional time finding them again and getting them back. he needed to open/close a few other parts to get the dropped bolts back (some mess up), but finally okay.”

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Posted 2 years ago

“5 Stars. Very quick. Luis was great!”

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Posted 2 years ago

“Quick and easy process!”

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Posted 2 years ago

“One word! Great! Friendly and knowledgeable contractor. Quickly diagnosed issue and replaced the battery.”

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Posted 2 years ago

“They were hear within the time frame. Excellent smooth work. Highly recommended”

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Posted 2 years ago

“I needed a hybrid car battery replaced for a family member who is a disabled vet. I am so impressed with the level of service and the value of the delivery and installation! Claudio was so efficient! Everything for a very reasonable price too! I will keep your info on my favorites. Thank you so much!”

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Posted 2 years ago

“Excellent service”

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Posted 2 years ago

“Very professional and prompt, within an hour and a fair price for service and product.”

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Posted 2 years ago

“Great customer service and fast response time. My tech Carlos did a great job. I would highly recommend this service.”

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Posted 2 years ago

“1st time user of this service, I own a Sedan/Limo company in Phoenix, AZ. Jacob was the person who helped us (on the phone) and he was very professional, we are waiting for the tech to show up and install the battery, I will write another review after that is done. So far I am very happy with this company.”

Helpful Report

Posted 2 years ago

“1 Day delay. No update. Had to call the technician by myself to get updates. Even 1800-battery was not able to contact the technician on their side. Only 1 person for all Kansas area and he decides his own priority. The technician promised to come 3 times and always delayed further. On the phone, he was arguing that it was not his problem if he has other clients. Guess there are other service providers. No discounts despite this issue. Next time I will rather ask a friend for a jump start and go to local stores/garages.”

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Posted 2 years ago

“Appointment time was between 8-10am, no one called to confirm this appointment. The technician arrived at 10:15am. Once he arrived, he was not familiar with the make of the vehicle, or where the battery was. Once he started working, he didn't seem to have the correct tools.”

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Posted 2 years ago

“Very much frustrated, not at all happy and not even I received your service. Rating 0 out of 5”

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Posted 2 years ago

1-800-Battery is rated 4.3 based on 4,945 reviews