1-800-Battery Reviews

Name: 1-800-Battery
Rating: 4.28

4.3 Rating 4,951 Reviews

81 %

of reviewers recommend 1-800-Battery

Company Reviews

Metrics

Info

4.3

Based on 4,951 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult

About 1-800-Battery:

1-800-Battery is the largest Battery Marketplace in North America. We have over 100,000 location, 10,000 products, 1000's of installers, all at the best prices and most service options available.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On-time and On point! Thanks a bunch for your service. CgB”

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Posted 2 years ago

“I couldn’t be more pleased and impressed. The young man who came On Time, was pleasant, knowledgeable, and very accommodating.”

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Posted 2 years ago

“I called around 7pm on Wednesday and was on hold for 30 mins. I hung up and did a chat and no one responded. Called again on hold 15 mins decided to use the text option while still on hold and no response. I was browsing the site trying to find answers to questions I had about the purchase process, warranty, battery sizes etc. all while STILL on hold. After 45mins. I decided to take a chance, make the purchase and set an installment appointment for the next day. I made it for 9-11am and patiently waited. Thankfully I was at home and not stranded. Thursday morning received a text from them apologizing and asking if I still needed info. I said no, made the battery purchase and waiting for the Tech. I was then told the Tech wouldn't arrive until an hour after my appointment. I asked why did I make an appointment if he wasn't going to be on time? I was told delays happen and that's why a window is given (even though it's past my window). I said I would have appreciated some type of notification beforehand; no response back. Nonetheless, at the least I was able to track the Tech's location. I'm thinking I've already paid for the battery and can't reach customer service? Is this a scam? Thankfully the Tech showed up around 11:30 and apologized for the confusion. He had another appointment scheduled for the same time as mine but didn't see mine until 10. He contacted the office to let them know and that's why I received the text from them. As for the battery replacement, he did a great job. The install probably took 30 mins max. Eric B. walked me through the process and even had equipment to connect to my car to keep from losing my data. That was a major concern for me because I thought I would need the dealership to reprogram. He checked the battery voltage and the alternator reading making sure everything was working fine. Overall I was pleased with the process. I found them by doing a search for a battery and thought is this for real? You can order a battery online, schedule delivery and they can install all for one price? I didn't appreciate not being able to connect with customer service the day I needed them. They are based out of California so there is a 3 hour time difference but that was unacceptable for me. I gave 3 stars for communication but I have to give 5 for the ease of ordering, delivery and install. Thanks again Eric!”

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Posted 2 years ago

“Arrived quickly, with the wrong battery, they fixed the issue and had the correct one installed within 30 minutes or so, highly recommend.”

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Posted 2 years ago

“Great service!”

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Posted 2 years ago

“Great service would use them again very professional and punctual”

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Posted 2 years ago

“They did a great job for me.”

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Posted 2 years ago

“The online ordering system was super simple, it indicated when they would be at our home within two hours 11 minutes. The tech arrived early. My vehicle has several size batteries and the one he had did not fit properly so he promptly drove back and obtained just the right battery for my car, no extra charge! He installed it with ease, no small chore with a Mercedes Benz, took the old core, and my car works like a charm. I will use 800 battery and highly recommend it for good prices and convenience.”

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Posted 2 years ago

“Very helpful sales associate and quick installation by the tech. Super happy and appreciate for the help with buying and installing my car battery!”

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Posted 2 years ago

“The technician who came out to replace my battery was very professional. He did great. My negative experience was not his fault. However, the customer service department needs some work. I scheduled my installation that morning online for same-day that afternoon from 1-3pm. I contacted customer service at 130pm via chat to inquire when the tech will be there, and the agent said between 2-3pm. I then get a voicemail at 2:30pm stating the tech is out of town and needs to reschedule for tomorrow morning. Huh??? I had no choice but to accept, so I called back to reschedule and also complain, and the agent hung up on me. I should have been contacted much earlier in the day to be notified a tech was out of town. Terrible customer service. I could have just gone down to Auto-zone myself and bought a battery, and had them install it on sight in less time - and money. I paid your ridiculous overpriced fee for the convenience and speed - and your company did not deliver.”

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Posted 2 years ago

“Placed an order on morning of 6/15/2022 for hours of 11-3. 11:06 the tech- Trever is on his way. Battery was replaced by 11:30. Great timing, and perfect option for busy schedule”

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Posted 2 years ago

“My appointment was scheduled for Monday at 9 a.m. after I placed my order on Sunday evening & about 20 minutes later I received an email & text notifying me that my technician was on his way. Talk about fast, I was very thankful for this speedy service & my technician was nice and knowledgeable as well.”

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Posted 2 years ago

“A young man, Pat, was terrific at his job! Before arriving he had to drive several towns over to acquire the battery I had chosen. He was prompt, showed confidence in what he was doing, was very polite, and saved me a bunch of heartaches. If the rest of your service personnel are near as competent as this young man, you guys must be a Godsend to many. mark h”

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Posted 2 years ago

“Service was quick and pain free. Installer Matt did a great job.”

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Posted 2 years ago

“First time user. No phone call at 1 hour and 50 minutes into my 2 hour service window. I called in, they were not able to reach their technician. waited another 50 minutes, I called in, still no word from the technician. waited 30 minutes and called in again. Just cancelled the service. Sum it up. Reliability is absent. They never called me to tell me they would be late, and when I pressed them to get the work done today, they will not guarantee that the battery will be installed today. My 2 hour window was 1100 to 1300. Waist of my time. Do not recommend them if you are expecting them to get the job done as scheduled or in a timely manner.”

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Posted 2 years ago

“Fast and efficient!”

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Posted 2 years ago

“After two attempts and need inconveniencing a friend to drive me round trip to where my car was stranded, the THIRD attempt and waiting for over three hours between 8am-and after 11am, a tech finally arrived. Between all the appointments and cancellations, I spent over 12 HOURS on getting a battery replaced. A battery that cost significantly more than if I would have gone into a local battery store. I became so skeptical and suspicious about this company that I double checked this company on google to make sure I hadn’t been scammed. It was a very nerve racking experience.”

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Posted 2 years ago

“New battery for my vehicle was delivered and installed at my home on a Sunday afternoon during the scheduled window I selected. Very reasonable price for this type of service!”

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Posted 2 years ago

“Jose was great. Had a new battery installed within a couple of hours.”

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Posted 2 years ago

“Super convenient and very knowledgeable.”

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Posted 2 years ago

1-800-Battery is rated 4.3 based on 4,951 reviews