“order from 1outlet. item not available. and 100% get refund from them. my suggestion please put item available or not available before checkout to avoid any hassle in future. thx”
“Took a little longer than usual, apparently because of Covid-related shipping issues but the order arrived and was of good quality as described. No problems shipping to the UK and no added duty.”
“There was a problem with my delivery and I was refunded within a few days of a claim being submitted. The staff went out of their way to keep me informed and were courteous and helpful.”
“Wanted to buy an item but turned out it wasnt even available at all. The refund took almost 3weeks to be submitted and 1 week for the amount to be refunded!!
Yet... I dont have other such refunds taking so long from other companies like Amazon or Lazada or Taobao.
This company needs to stop using covid19 as an excuse.. and improve on their service/s.
Stop asking for 4-5 stars when they couldnt even sell the item i was looking for and refund took weeks!!
I dont wish to buy anything or give this company my business if thats how they run it in future like now.”
“In the first place i was very dissapointed that my order has been cancelled, due to some reason. But lately i realized that it was'nt your fault or mistake, maybe the item is not meant for me. I want to thank you Ms Jarah, Lucy, Hana and and the rest of the team for immediate processing my refund. again thank you and God Bless.”
“Items are mostly reasonably priced and free shipping is great, but often sellers cancel the transaction due to not shipping to required location. Wish there was a "shipping to" countries listed under item's description or a " not shipping to your location" or something like that.”
“placed order in Jan, they canceled my order in early Feb, since then I have been waiting for their refund. Contacted them many times, even called their customer service, useless. After entire EIGHT months of waiting, still havent received any refund from them.
Everytime i checked with them, they replied me the refund has been submitted and told me to wait for another week, the WORST online shopping ive encounter ever in my life.
contacted Consumers Association of Singapore (CASE) , dont know if works but hope can stop them from cheating more money”
