1st CENTRAL Reviews

Name: 1st CENTRAL
Rating: 3.95

4.0 Rating 5,230 Reviews

75 %

of reviewers recommend 1st CENTRAL

Company Reviews

Questions

Metrics

4.0

Based on 5,230 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

0333 043 2066

Email:

marketing@1stcentral.co.uk

Location:

Capital House, Perrymount Road, Haywards Heath
RH16 3SY

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I could not get the information required as to why the cost of my insurance had risen significantly”

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Posted 7 years ago

“Compared to other quotes 1st Central came out the best, very easy to get a quote. Thanks”

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Posted 7 years ago

“no fuss , straight forward.”

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Posted 7 years ago

“Very affordable quote. Great customer service. I'm happy with my monthly instalments.”

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Posted 7 years ago

“Saved over 300 pounds”

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Posted 7 years ago

“I am delighted to be back with your company , your service is 1st class.”

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Posted 7 years ago

“Was by far the cheapest deal I got on my car insurance and there website is so easy to use.”

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Posted 7 years ago

“I had add my wife to the original quote and it made the policy even cheaper. Took out protected bonus and legal protection. Very user friendly for a dinosaur lik me.”

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Posted 7 years ago

“To early to comment”

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Posted 7 years ago

“I am extremely happy with 1st Central. Call Centre staff are very friendly and helpful.”

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Posted 7 years ago

“To make changes to my policy was so easy and hassle free”

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Posted 7 years ago

“Straight to the point nothing was a problem done and dusted within a few minutes”

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Posted 7 years ago

“Easy to make the change online.”

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Posted 7 years ago

“Quick easy forms and lower quote with a lot more for my money. Thankyou”

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Posted 7 years ago

“Very easy to use web site to change my car details.”

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Posted 7 years ago

“ive recently purchased a new car and needed to update the cars details on my policy, I rang in advance of purchasing the vehicle and was told a price of how much more this would cost me. I was told to ring back if I purchased the vehicle and id just need to pay what was already quoted but when I did ring back I was requoted for the same vehicle and charged even more than I was told, even though I was told it was saved and that was all id need to pay, this mythed me off a little as I had no choice at the time to pay extra.”

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Posted 7 years ago

“cancelled policy after 5 days as car was faulty and returned it, still waiting for my refund, too date over 2 months now, owe me over £500. on phone holding for 4 hours a time. they NEVER ring you back as promised. would never recommend them to worst enemy, rather pay £50 more with decent well known insurers. disgusting treatment all round, lord knows how they deal with a claim.”

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Posted 7 years ago

“quick and easy helpful staff only problem is signing in have to keep resetting password”

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Posted 7 years ago

“Easy to renew and good value for money premium. Have used 1st central before , 2 accidents in the same year and customer service / claim handling couldn't be faulted.”

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Posted 7 years ago

“Yes they are cheaper than the rest, but I guess you really do get what you pay for. Been without car insurance for a week now, still trying to resolve a payment issue because after I changed the direct debit payment date the previous month they then applied for payment on the wrong date the following month, they won't accept fault, even trying to charge me an extra £30 default charge and after nearly an hour of being transferred and on hold to rectify the problem, they hang up twice! and they didn't even apologise. Still not resolved, still no apology. I either buckle and pay the default charge for their mistake or go elsewhere and then will have to pay a cancellation fee! They care only for money not their customers. Terrible service.”

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Posted 7 years ago

1st CENTRAL is rated 4.0 based on 5,230 reviews