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1st CENTRAL Reviews

4.0 Rating 5,230 Reviews
75 %
of reviewers recommend 1st CENTRAL
4.0
Based on 5,230 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Postal Service
On-time Delivery
99%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Visit Website

Phone:

0333 043 2066

Email:

marketing@1stcentral.co.uk

Location:

Capital House, Perrymount Road, Haywards Heath
RH16 3SY

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1st CENTRAL 1 star review on 8th January 2025
Anonymous
1st CENTRAL 1 star review on 8th January 2025
Anonymous
1st CENTRAL 1 star review on 22nd August 2024
Mehrdad
1st CENTRAL 1 star review on 21st August 2024
Valeria
1st CENTRAL 1 star review on 21st August 2024
Valeria
1st CENTRAL 1 star review on 21st August 2024
Valeria
1st CENTRAL 1 star review on 9th May 2024
Marcus Wickwar
5
Anonymous
Anonymous  // 01/01/2019
My dad has been with u for a while now and he recommended I try you guys for a quote. Not only where you cheaper than the rest I also got a lovely amazong voucher (as did my dad) as a thank you. Excellent customer service. It's the little things that keep customers happy and coming back
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Posted 7 years ago
cheapest price easy to work with
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Posted 7 years ago
I have been before with 1st Central for my car insurance but left when I could get it cheaper somewhere else. I came back after being on Compare the Market and they were more compatible than the one I was with for the last two years. So good value for your money.
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Posted 7 years ago
Good price and I have had someone hit me in the past and you made it so easy to claim and getting my car fixed
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Posted 7 years ago
So fast and easy
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Posted 7 years ago
Great service 4 my car but was told i wud get discount 4 2nd car. When i tried this it did not happen. Still insured wifes car with u but with no discount. A little disappointing
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Posted 7 years ago
It was the best quote I found when looking to renew and you have added bonuses that attracted me aswell. My cover doesn't start til the 18th September but you have been a pleasure to deal with so far. Hope it continues when my cover starts
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Posted 7 years ago
Good reliable insurance company and a competitive price
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Posted 7 years ago
Price obviously and efficiency in which it was dealt with
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Posted 7 years ago
Good customer service when I phoned to find out about the company
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Posted 7 years ago
Great price! Recommended.
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Posted 7 years ago
Been chasing me for money I do not owe them for over a year for an old policy which was their mistake.. Spoke to customer services who said it was their mistake and would rectify problem. It even says it was resolved on my customer portal. Still I am getting threatening texts from them saying they are trying to contact me and that I have not responded to their letters. I have never received a letter from them. I call them go through the same explanation to be told customer services are still looking into it and that they will call me back in 5 days. They never call back then 2 months later I will receive another text message saying to call them urgently about said money I don't owe! Completely incompetent do not really care and never ever apologise for their mistakes. My husband also has had problems, god forbid if you ever have to make a claim with these people, they will always fold and never fight your corner. My husband was hit from the side by someone swerving into his lane, blatantly the other drivers fault they went 50/50 liability. Unbelievable. This took nearly a year to resolve too. You have to do all the chasing they will never keep you in the loop. I could go on but I have neither the time or the energy. NEVER EVER USE THIS COMPANY! BEWARE!
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Posted 7 years ago
I ask them for a NCD letter, they should provide me one in 5 days from that date...instead they reply to my after two weeks and inform me that I don't have NCD because I do have a claim....which is not true and about nobody inform me before (supposing I have a claim I should now about that). Avoid them...
Helpful Report
Posted 7 years ago
I ask them for a NCD letter, they should provide me one in 5 days from that date...instead they reply to my after two weeks and inform me that I don't have NCD because I do have a claim....which is not true and about nobody inform me before (supposing I have a claim I should now about that). Avoid them...
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Posted 7 years ago
do not use really poor experence
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Posted 7 years ago
really poor service do not use
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Posted 7 years ago
Good customer service someone recommended 1st central i m new customer with this insurance company every thing is ok and good customer service and easy to purchase
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Posted 7 years ago
easy process from start to finish
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Posted 7 years ago
Made everything easy, very pleasant on the phone, nothing was to much bother, very pleased with everything, thank you.
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Posted 7 years ago
Insurance was easy to set up
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Posted 7 years ago
1st CENTRAL is rated 4.0 based on 5,230 reviews