1st CENTRAL Reviews

Name: 1st CENTRAL
Rating: 3.95

4.0 Rating 5,230 Reviews

75 %

of reviewers recommend 1st CENTRAL

Company Reviews

Questions

Metrics

4.0

Based on 5,230 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

0333 043 2066

Email:

marketing@1stcentral.co.uk

Location:

Capital House, Perrymount Road, Haywards Heath
RH16 3SY

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My dad has been with u for a while now and he recommended I try you guys for a quote. Not only where you cheaper than the rest I also got a lovely amazong voucher (as did my dad) as a thank you. Excellent customer service. It's the little things that keep customers happy and coming back”

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Posted 7 years ago

“cheapest price easy to work with”

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Posted 7 years ago

“I have been before with 1st Central for my car insurance but left when I could get it cheaper somewhere else. I came back after being on Compare the Market and they were more compatible than the one I was with for the last two years. So good value for your money.”

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Posted 7 years ago

“Good price and I have had someone hit me in the past and you made it so easy to claim and getting my car fixed”

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Posted 7 years ago

“So fast and easy”

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Posted 7 years ago

“Great service 4 my car but was told i wud get discount 4 2nd car. When i tried this it did not happen. Still insured wifes car with u but with no discount. A little disappointing”

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Posted 7 years ago

“It was the best quote I found when looking to renew and you have added bonuses that attracted me aswell. My cover doesn't start til the 18th September but you have been a pleasure to deal with so far. Hope it continues when my cover starts”

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Posted 7 years ago

“Good reliable insurance company and a competitive price”

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Posted 7 years ago

“Price obviously and efficiency in which it was dealt with”

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Posted 7 years ago

“Good customer service when I phoned to find out about the company”

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Posted 7 years ago

“Great price! Recommended.”

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Posted 7 years ago

“Been chasing me for money I do not owe them for over a year for an old policy which was their mistake.. Spoke to customer services who said it was their mistake and would rectify problem. It even says it was resolved on my customer portal. Still I am getting threatening texts from them saying they are trying to contact me and that I have not responded to their letters. I have never received a letter from them. I call them go through the same explanation to be told customer services are still looking into it and that they will call me back in 5 days. They never call back then 2 months later I will receive another text message saying to call them urgently about said money I don't owe! Completely incompetent do not really care and never ever apologise for their mistakes. My husband also has had problems, god forbid if you ever have to make a claim with these people, they will always fold and never fight your corner. My husband was hit from the side by someone swerving into his lane, blatantly the other drivers fault they went 50/50 liability. Unbelievable. This took nearly a year to resolve too. You have to do all the chasing they will never keep you in the loop. I could go on but I have neither the time or the energy. NEVER EVER USE THIS COMPANY! BEWARE!”

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Posted 7 years ago

“I ask them for a NCD letter, they should provide me one in 5 days from that date...instead they reply to my after two weeks and inform me that I don't have NCD because I do have a claim....which is not true and about nobody inform me before (supposing I have a claim I should now about that). Avoid them...”

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Posted 7 years ago

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Posted 7 years ago

“do not use really poor experence”

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Posted 7 years ago

“really poor service do not use”

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Posted 7 years ago

“Good customer service someone recommended 1st central i m new customer with this insurance company every thing is ok and good customer service and easy to purchase”

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Posted 7 years ago

“easy process from start to finish”

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Posted 7 years ago

“Made everything easy, very pleasant on the phone, nothing was to much bother, very pleased with everything, thank you.”

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Posted 7 years ago

“Insurance was easy to set up”

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Posted 7 years ago

1st CENTRAL is rated 4.0 based on 5,230 reviews