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1st CENTRAL Reviews

4.0 Rating 5,230 Reviews
75 %
of reviewers recommend 1st CENTRAL
4.0
Based on 5,230 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Postal Service
On-time Delivery
99%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Read 1st CENTRAL Reviews
Visit Website

Phone:

0333 043 2066

Email:

marketing@1stcentral.co.uk

Location:

Capital House, Perrymount Road, Haywards Heath
RH16 3SY

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1st CENTRAL 1 star review on 8th January 2025
Anonymous
1st CENTRAL 1 star review on 8th January 2025
Anonymous
1st CENTRAL 1 star review on 22nd August 2024
Mehrdad
1st CENTRAL 1 star review on 21st August 2024
Valeria
1st CENTRAL 1 star review on 21st August 2024
Valeria
1st CENTRAL 1 star review on 21st August 2024
Valeria
1st CENTRAL 1 star review on 9th May 2024
Marcus Wickwar
5
Anonymous
Anonymous  // 01/01/2019
Great service
Helpful Report
Posted 6 years ago
Keeping me well informed of what’s available to me and status of insurance. Nice to see in this day and age keep up the good work 1st Central
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Posted 6 years ago
Good value for what i wanted
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Posted 6 years ago
Very polite and very helpful
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Posted 6 years ago
Absolute rip off artists. DO NOT USE FIRST CENTRAL. - Cost more than my renewal from previous insurer but thought what the hell as I needed to insure my car quickly and I could do it online to be insured immediately and my insurer didn't open until 9am. - The proceeded to put my policy up £100's for little known reason - Asked for a load of proof, like driving licence, DVLA code, Proof of no claims etc. which was inconvenient but also received many threatening emails and letters saying they would cancel my policy. Chillax, it was doing it! - Tried to change my occupation - wanted to charge me almost £90!!! - Cancelled as they are a bunch of charlatans, and cost me £80!!! DO NOT USE and GOD HELP YOU IF YOU HAVE AN ACCIDENT.
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Posted 6 years ago
Terrible service - I would never recommend this insurance company to anyone.
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Posted 6 years ago
What a rip off! Massive Hike in auto renewal price for no reason. Car insurance last year £550 (fair enough) 'Automatic' renewal quote £1,450 (gulp) Nothing has changed in my circumstances or car!!! On-line quote from another insurer £400 (phew, I'll take it)
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Posted 7 years ago
Absolutely awful organisation. Very difficult to deal with. Avoid at all costs!
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Posted 7 years ago
Lovely staff, but poor service. Renewal worked out more expensive than new quote with more products but they can't cancel and renew. Have to take out new product and to make it worse I have to go through to three departments and didn't even get it sorted as they all closed after an hour on the phone. Now having to pay more and get less for reduced stress.
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Posted 7 years ago
Being with them for 3 years .Car broken down call 1st central once in three years waited for 4 hours stay away Cheap insurance but a night mare to deal with
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Posted 7 years ago
worst insurance company - cancelled my policy without notifying me and also took a cancellation fee when they stated i didnt send my documents when i did! they are now wanting more money from me months later for something they cant even send proof of! AVOID!!!!!!!!
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Posted 7 years ago
Had nothing but issues. Worst insurance i have ever had. AVOID them
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Posted 7 years ago
Worst service every. Policy expired in Dec 2017. decided not to renew with 1st Central. Waited for my No claims certificate to be emailed - nothing. Have now emailed 4 times requesting it ( as it says to do on their website,) nothing, have made 2 phone calls and receive the same standard reply "Oh we will get it to you within 5 working days" Guess what Nothing again. Now going to approach the Ombudsman. I am initialled to this document.
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Posted 7 years ago
Just changed my address and have had to pay 188 pound daylight robbery
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Posted 7 years ago
These guys are scam artists...horrible people...awful organisation with no care for their customers. Be careful DO NOT buy or deal with them. They are in this business just to steal money from people and they think that they can get away with this. The regulators and lawyers are coming to get you so watch this space.
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Posted 7 years ago
They are the worst I have dealt with and I have been driving for last 25 years. Just logged in and changed my address with them, they charged me £36 and I would have expected my premium to be reduced as moving to a better area but no still the same. Changed the address for my other car insurance, the premium was reduced to half what a surprise. Called them, they are not interested just charge you as much as they can. Don't even try to cancel your policy it would cost you at least £300-£400 if not more to do so. Do NOT use them even if they are cheaper as making a claim would be a bigger nightmare.
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Posted 7 years ago
:Terrible organisation
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Posted 7 years ago
Awful people to deal with
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Posted 7 years ago
Terrible organisation
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Posted 7 years ago
Worst organisation I have ever had to deal with! Persistent failure to provide any useful or correct information regarding claims. On more than one occasion I was given information that totally contradicted what I had previously been told by them. When I was assured over the phone that they would make changes to my policy that I requested they did not make the changes and charged me a higher premium because the changes were not made. They may provide cheap policies but it's absolutely not worth the hours you will inevitably spend correcting their mistakes.
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Posted 7 years ago
1st CENTRAL is rated 4.0 based on 5,230 reviews