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1st CENTRAL Reviews

4.0 Rating 5,230 Reviews
75 %
of reviewers recommend 1st CENTRAL
4.0
Based on 5,230 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Postal Service
On-time Delivery
99%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Read 1st CENTRAL Reviews
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Phone:

0333 043 2066

Email:

marketing@1stcentral.co.uk

Location:

Capital House, Perrymount Road, Haywards Heath
RH16 3SY

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1st CENTRAL 1 star review on 8th January 2025
Anonymous
1st CENTRAL 1 star review on 8th January 2025
Anonymous
1st CENTRAL 1 star review on 22nd August 2024
Mehrdad
1st CENTRAL 1 star review on 21st August 2024
Valeria
1st CENTRAL 1 star review on 21st August 2024
Valeria
1st CENTRAL 1 star review on 21st August 2024
Valeria
1st CENTRAL 1 star review on 9th May 2024
Marcus Wickwar
5
Anonymous
Anonymous  // 01/01/2019
fast and efficient service good quote
Helpful Report
Posted 7 years ago
Great price on insurance quote, it makes it doable for me to be able to drive! However, I am very disappointed at the fact that I was misled completely. When I put in my quote, I put a voluntary excess of £100, compulsory is £50 and it stated that my TOTAL would be £150. After buying this insurance I find in small print in my insurance documents that there is a young persons excess of an additional £250!! There was nothing at all telling me this before I chose this policy. I am very disappointed that this was not made clear to me. So, young drivers - be aware!!
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Posted 7 years ago
Good prices and a straight forward website. The only reason they don't get a 5 was due to the issues I had at the payment page. I wasn't allowed to proceed past the 4th step even though all information was added. I had to repeat the process 5vtimes
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Posted 7 years ago
Great quote
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Posted 7 years ago
Of course, friendly staff
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Posted 7 years ago
I feel as though I have been mis-sold my Car Insurance, I went through compare the market to buy this car insurance, it turned out you had not carried through the information from compare the market correctly. This meant that I got an email saying my car insurance had been increased including a £50 admin fee- which I think is disgraceful when you did not get the information correct in the first place. It seems as you lured me in with a good price knowing full well that your system doesn't correctly receive information from comparison websites, so this price was not accurate. You then even add an extra £50 admin charge on when you correct the information. I asked if I could cancel the insurance and go elsewhere but this was at a cost too, which I just cannot afford. It is disgraceful that you do not use the correct information, and then when it is wrong charge people £50 for something which is practically your mistake. At renewal I will not be using this company and will absolutely not recommend to others.
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Posted 7 years ago
Good value
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Posted 7 years ago
Really good service
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Posted 8 years ago
1st central is a great company. Realy easy to use the website Great peapole to talk to if you have any questions
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Posted 8 years ago
Were helpful informative and quick.
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Posted 8 years ago
Good I join first time
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Posted 8 years ago
So far, so good. Only just taken out the policy which was very straightforward and easy to do. Hopefully I'll have no need to have any further dealing with them until renewal time 😀
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Posted 8 years ago
Hassle free application easy to use how it should be great
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Posted 8 years ago
Brilliant Value and Service!! But... a word of caution!! Sadly had an accident and had to make a claim which was handled well and final payout was made as quick as possible! But... It took some effort on our behalf and through the process of making the claim we discovered a few things... Firstly: The 'junior members' of the claims team couldn't answer any out of the ordinary questions (regarding buying the written off vehicle back from the insurance company as part of the settlement) They said it couldn't be done and just kept to their script by giving the same answers that we can read ourselves in the FAQ's section of their website. Secondly: We had to deal with the Claims Management Company (who 1st Central use to assess & value the vehicle pre and post accident) and this is where the alarm bells were raised. Google for yourself... Incident Management Solutions Limited. Thankfully we knew how the system works, got through to the right people and kept things under control! So there you have our word of caution. Thanks all the same 1st Central!!
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Posted 8 years ago
Good price and customer service
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Posted 8 years ago
Cheapest insurance by far
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Posted 8 years ago
Good price and easy to use website
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Posted 8 years ago
Rubbish never again
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Posted 8 years ago
Excellent value. Simple process
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Posted 8 years ago
Simple and easy to use
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Posted 8 years ago
1st CENTRAL is rated 4.0 based on 5,230 reviews