“I had my windows fitted by 1st glass. They were really patient and helpful when helping me chose what was the best style of windows to go with. The fitters were fairly tidy but did a fantastic job, and the quality of window was very good too. Overall a fantastic experience with 1st Glass and would recommend to my family without thought.”
“Brilliant price & quality
Had 8 windows fitted by this company
The quality is remarkable it’s well worth the money for their high quality products
I would highly recommend”
“Extremely happy with 1stglassuk, highly recommend! The fitters turned up at 8am on the morning and by 9am 4 upstairs windows had all been removed. Very quick and efficient the whole house was finished by 2.30pm. The team worked really well together great team work and great communication between each other and what area they were working on. A very big job was made simple and put my mind at ease, the doors are very secure and have a seal when the doors close and the house is much quieter with the windows cancelling a lot of the outside noise and traffic. Overall extremely pleased and would highly recommend.”
“Had my full house done three weeks ago. The fitters were quick efficient and tidyed up after themselves.
I would recommend them to all my friends and family.”
“Would never use anyone else! Fantastic family run business and they really look after there customers.. used them 3 times now and they do a brilliant job”
“Would have given 0 stars if an option.
Avoid like the plague! 1st Glass UK are incompetent cowboys who will not turn up when expected and if and when they do will then do a very poor job.
They also lie and/or completely ignore you.
We are now 1 year into a complaint which was only acknowledged once we involved the finance company.
They are also reluctant to provide FENSA certificates.
We had to pay for an independent company (RISA) to inspect our windows and doors and provide a report at a cost of £480. Numerous very basic but catastrophic installation faults found (no drianage points, huge gaps, windows not sealed at all, doors letting in horrendous drafts) and windows and doors not compliant with FENSA Regs.
This company do not care and are completely incompetent.
Be warned and take your business elsewhere.”
“Had 3 windows fitted 1 front door and a set of patio doors to rear. main window letting noise and cold through side opener, patio door hinge coming off frame and again letting noise and cold through. Front door you have to push it into frame to be able to pull handle up. Only fitted in August 22 Dec 17 didn't come for appointment to fix. COWBOYS”
“Negligent, had 1st glass back all year since last Dec, my last job my door blown twice! Only had the dam job done last Dec2021. My door wouldn't lock, I told then, came out a few days later left my door they did unlocked , my mums keys gone her house robbed if all her jewellry and other stuff gone , even in my house, police informed, not good! Had some issues at the beguining which I did bring to Marks attention , since similar has happend to someone in Bkackburn I'm told by a camera man that came to my house, same company, I've had to put many things on alert, after what's been taken at mine and my mums, her keys were taken off my kitchen table , they knew my door was open, as it wouldn't lock. So yes we got burgled.Its been a traumatising time, my mum doesn't know her jewellry has gone, it would kill her if I had to tell her, quite a few thousand gone, but memories you can't replace! . I cannot say to much , but I wish to god! I'd not had this company, they've caused our family so much trauma. My advice stay clear! Some workers are ok at 1st glass, but some aren't!!! as some there work us shoddy and not to ve trusted as like I said I pointed out to Mark from word go, but then I didn't make a scene of it. My door was left unlocked! Thus company doesn't care! , I realy tried with them, but they can't see what goes on behind the scenes, and they should of come back the same day to sort my door as it was left unlocked, and they knew, to come, and there handyman they send out when things go wrong knew as well.”
“We wish that we had read all the reviews before we trusted you. We have told you twice about a problem and have been promised a follow up phone call to rectify it. This has not happened. Is it a communication problem or do you just not care?”
“The porch we had done by this company is really lovely & the workmen did a great job. The reason for just 3 stars is the management. The company is badly organised & causes a lot of stress for customers by promising workmen will turn up then sending them to another job. Plus they are very poor at letting you know what's happening & we had to keep ringing them. Thankfully the job did get completed though & we have no complaints over the workmanship”
“It has turned out, that i cannot get this company to come back and complete the work at my house, ive been very patient with this company, and they kept saying they are coming back last day today! Let me down again! Ive took time off work, so they could come back, 5 times they have let me down on the day, this is in a space of 3 months, before that 10 times from when they did the job 10th December last year! Promise after promise sorry after sorry,taking advantage of my good nature, im worn down with this company, mark the manager i thought i could trust, but lies after lies. I cannot get a fensa certificate, because they wont come back to complete the work so they wont issue me one, i cannot sell my house without a fensa certificate, i have no choice but to take it further, theyve had chance after chance, the manager lets his work staff lie for him, in saying they are coming back, noone turns up, its so draining, this company has led me a merry dance. Doesnt matter how nice you are, as they work that to there advanatage.Today is the last day of being let down, my good natute and patience has run out! Marcus! Ive been given no option but to take it further, i wish i hadnt of gone with this company 1st glass uk.. You make peoples lives a missery,.... Best advice i can give anyone reading this stay clear! & read the other reviews of this company first.. Im 50 miles away, so they dont want to come back, so now i have chase this up 😔 im not a nasty person but they realy have taken advantage of my good nature, and think its a joke..”
“Last year, we had the surveyor come, we choose the door, agreed all the details etc and then agreed the price. I signed the contract and paid the deposit - £150.
It took a long time until I got a date for the door to be fitted, after a long wait and calling them chasing a date, I was finally given the date. To then be told a few dates before the door was due to be fitted, they called and told me the surveyor had quoted the wrong price and I would need to pay more money.
I explained I felt this was their error, I declined to pay this increased price as it had been a matter of months since we made the agreement and the finance had just been approved, I felt this was their error and they should of honoured the agreement.
Afternoon multiple attempts to try and get a refund for my deposit, the staff was not helpful or understanding in any way. I would definitely not recommend this company.”
“I have put this review on as others had stated that their deposit was not returned. I want to confirm and be fair that my deposit was returned when I had to cancel my order”
