1StopBedrooms Reviews

Name: 1StopBedrooms
Address: 1716 coney island ave, 5 FL, brooklyn, New York
Rating: 4.91

4.9 Rating 4,638 Reviews

99 %

of reviewers recommend 1StopBedrooms

Company Reviews

Metrics

4.9

Based on 4,638 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

1StopBedrooms 5 star review on 19th November 2024

396

Anonymous

Anonymous // 01/01/2019

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“Received a phone call with in a few minutes of placing my order. Simon was a great help. He has great customer service.”

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Posted 10 months ago

“I would like to say that Coby my salesman was super super professional and nice and knowledgeable all at the same time so if my product is as good as your adds are I will be buying more from you. Thank you Coby for your professionalism. Kirk Fernandez”

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Posted 10 months ago

“So far so good, did not get my delivery yet, but representative was very pleasant and professional”

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Posted 10 months ago

“Was very nice service and process”

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Posted 10 months ago

“Kobi was very helpful! We searched for the best price and the store that had all the items we needed, and you provided both!”

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Posted 10 months ago

“Good help very knowledgeable”

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Posted 10 months ago

“Very nice and informative.”

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Posted 10 months ago

“Very easy process of ordering/checking out and when I called to verify the shipping address (shipping and billing addresses different) gentleman was very polite and helpful with my questions.”

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Posted 10 months ago

“SHOP SOMEWHERE ELSE, NOT 1STOP!!! I placed my order and paid for it back in March 2023. A portion of my order (The headboard & bed) came in six months later. The remainder of my order just got sent out for delivery over a month ago. The delivery team delivered my bed, and it was dirty and stained. They said they could send someone out to clean the upholstered bed when the people came to clean the bed they said they couldn’t get the stain out without ruining my rugs. I tried several times to coordinate delivery with the local shipper and NSD and they kept giving me delivery times that I did not ask for or did not work with my schedule as I’m always traveling! I gave them the dates that I would be home, and they just decided to deliver to place delivery dates whenever they wanted to! Finally, they dropped thousands of dollars of furniture on my front porch when I paid for room of choice delivery! Keep in mind, I’m a lady that weighs 120 pounds, so there’s no way I could get any of this furniture into my home, which is why I paid extra. The local delivery teams phone number did not work, and every time I tried to call them to rectify the situation I could not get through. When I called NSD, they could not even get through to the local delivery team. I’ve called and called several times, plus sent emails and could not get a resolution to this issue. I called NSD and one stop who claimed that they sent emails to the local delivery team with the desired delivery dates and no one ever replied to me with any type of resolution or confirmation. Finally, I just gave up & wanted a refund because I’ve waited too long for my furniture, and they did not deliver in a timely manner, and did not deliver what I paid for. Then, one stop, says that I would have to pay a restocking fee to get a refund, even though I never signed or accepted delivery of any of the items in my order that they just left on my porch for porch pirates to steal! I would never, never, never use 1Stop ever again! This was an overall terrible experience.”

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Posted 10 months ago

“Excellent Support. Thank you so much.”

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Posted 10 months ago

“Best shopping ever! Knowledgeable staff and able to answer my questions well.”

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Posted 10 months ago

“I am so glad that l bought my furnitures from the company because the prices are unbelievable to beat. The quality of the furnitures are great.”

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Posted 10 months ago

“If merchandise is as good as the sales process with Joe, will be a lifelong customer.”

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Posted 10 months ago

“Customer Service called me back, answered all my questions, and was very helpful and polite I gave it a four star because I have not received my new dining room set yet.”

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Posted 10 months ago

“Ship by date is not accurate. Tried to cancel and person was rude also told me that 3-4 weeks was standard and that I would be charged 15% .I eventually kept the order but 3 weeks later it was so delayed that I was given the option to cancel for free.Do yourself a favor and purchase from someone else.”

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Posted 10 months ago

“Amazing customer service !”

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Posted 10 months ago

“Excellent customer service. Fast delivery”

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Posted 10 months ago

“Great prices on quality products. Knowledgeable sales staff.”

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Posted 10 months ago

“Great customer service representative Very helpful with my order and did take extra steps to help me find a furniture that will go nice together with my order”

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Posted 10 months ago

“Customer service over the phone was very respectful and polite. They took care of everything I needed and more. Thank you Joe!”

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Posted 10 months ago

1StopBedrooms is rated 4.9 based on 4,638 reviews