“I have been a client of 24/7 Techies for several years, and have tree PCs with their coverage. They have NEVER FAILED to fix any problem. Sometimes, I had to use a second PC to get instructions so they could get to the affected PC. They have also contacted me by phone (the line relays through Temeculah, California and is quite clear). I recently had a problem that took an entire "village" of Techies to correct over the course of three days (because of slow Internet speed for major required downloads). Everyone is highly-experienced, patient, and courteous. You get what you pay for, and with 24/7, that is 100% reliability, commitment, expertise, great follow-up, and effectiveness. You can quote me on this!”
“I was pleased that Austin called me back to finish working on my issue that was aborted because of a power failure at my residence. He then was very helpful and explained what I should do very well. he made sure that I was able to do the steps of the procedure before we ended the session.”
“I have been used to having a company IT support unit but post-retirement, I found myself with problems with my Surface and WiFi without any nearby support. 24/7 was able to solve the problem. It did take a relatively long time (70 minutes) with me on the phone -- but that's what one must expect when having a "repair" remotely. I wasn't sure that the tech was intimately familiar with Surface but they got the job done...I definitely would use them again if I had a problem.”
