247 Home Rescue Reviews

Name: 247 Home Rescue
Address: Parkhill Business Centre, Padiham Road, Padiham, Burnley
Rating: 3.26

3.3 Rating 424 Reviews

57 %

of reviewers recommend 247 Home Rescue

Company Reviews

Questions

Metrics

3.3

Based on 424 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

0345 3192 247

Email:

enquiries@247homerescue.co.uk

Location:

Parkhill Business Centre, Padiham Road, Padiham
Burnley
BB12 6TG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fraud company - Do Yourself a Favour. Stay Away. Fraud company. Take out money and when it comes to deliver their part, they try to rip you off. My policy document says: "Relax! You’vegotcover". "We’rehere24/7. We pride ourselves in providing a swift response - whether these involve a broken boiler, burst pipes, electrical / appliance breakdown or an issue with your drains, our nationwide network of over 3000 gas safe engineers are on hand to put things right for when they go wrong. Priority customers: We will ensure that any property with any residents over 60 years old, under 5 years old, or with special medical conditions are treated as a priority, and we aim to get an engineer there the very same day! Monthly rolling contracts: We are so confident in our level of customer service that we don’t need contracts to keep customers! A 24 hour UK based helpline: Our emergency helpline is available 7 days a week, 365 days a year!" My 'Policy' document says: You don’t need to worry about... 24 Hour Call Outs 24 Hour UK Helpline Boiler Breakdown Carbon Monoxide Test Central Heating System Free Annual Boiler Service Gas Safe Check Nationwide Coverage Parts & Labour Included Unlimited Call Outs Unlimited Claims LOL==== biggest scam. They do not have engineers. They outsource and probably sell leads instead of paying the engineers. Th Engineers entire objective is how he sells you a new boiler and additional services. Their call centre is in the UK??? --- LOLs. The people I spoke to had no idea of what they were talking about. They could not pronounce city names and had no idea of what the weather was in the UK! They care -- LOLs. only how they can squeeze money out of you. search Google for their actual rating. You will find horrible stories. They claim to give priority to the elderly and children. How they manipulate people's feelings and try to cash on that. Disgrace. Reminds me of the Only Fools & Horses! Del Boy (in his branded trainers): "oooo I am not happy with the installation... lets have a look further... ooo definately not happy, not happy, not happy!". Customer: But your firm agreed to provide cover after the initial inspection. Del Boy: "I can't speak for someone else. But before we start talking if it is repairable 'economically', we need to make the installation safe. It will cost you £250 to add an inspection hatch and a clamp". Customer: Are you sure you are from 247 Home Rescue? Del Boy: "hummm, aaah, yyyyyyyyyes. But you need a new boiler. Do you want us to provide a quote?" Customer: What quote? My cover says you're covered, is that not the case? Del Boy: "I don't know. My manager will call you". Customer: Can you call your manager now so that I can speak with him? Del Boy: "No, I will call him from the car to brief him. I got other jobs to do. Bye!". Del Boy leaves the property and scene ends! Customer Googles the symptoms and a link on Worcester website suggest that in extreme weather, condensation pipe can get frozen and pouring a bit of warm water can help. Did that and happy to report that boiler is working like a charm now. No manager called so far. [Update] A 'manager' called next day and repeated what the Del boy had said. Told him where to go! I would be taking legal advice as my 85 years mother got suffered. I purchased the cover and paid for the peace of mind but they failed to deliver.”

Helpful Report

Posted 5 years ago

“Very very very bad company who is set out to take people’s money , not help and the directors intend to live a luxury lifestyle creating mystery for other ...”

Helpful Report

Posted 5 years ago

“I took out a boiler cover/ repair plan around April 2018 and have been paying around £16.99 a month. In December I encountered a intermittent problem with my boiler and I called 247 to inform them of this and they had arranged an engineer visit. As the problem was an intermittent fault by the time the engineer came the boiler had started to function as normal, a few days later I have encountered the problem again and called the company who said I would have to make a security payment of £35 which would be refunded once a fault has been diagnosed as the engineer could not diagnose anything in the first visit due to the boiler functioning as it should. I made the payment and an engineer visit was booked. When the engineer came out to my property he could see the boiler was not working and was flashing the lights on the sensor, he then turned round and said “ oh its flashing lights what should I do?” this was very strange for an engineer to be asking what he should do , he never once opened the boiler or took its cover off he didn’t even bring any tools inside the property to carry out any checks to see if he could find and fix any fault before giving it a proper diagnosis. When the engineer asked me what to do I said well you should know and why don’t you try ring the manufacturers of the boiler and aske their advice. He then rung the manufacturers on my instructions and told them what colour the lights are flashing asking them what can the fault be? The manufacturers advised him well without having a proper looking at the boiler we can give a definite answer, but usually when the boiler flashes these lights Is can be 1 of 2 parts. He then came off the phone and said they have advised him it can be one of the 2 parts needing to be replaced, but to save time I will put the order or tell the company to order both parts so we don’t waste anymore time as if its not 1 part it may be the other. After the engineer had advised me of this and went off I later had the company 247 calling me stating the boiler is beyond economical repair and the parts are costing more than its worth and using the terms and conditions against me. The company started to lay out extra costs which was shocking and was advising me it all needs replacing! My argument with them was at this point the engineer did not carry out any checks to determine what the fault was not he opened the boiler up or anything and after speaking to the manufacturers going on presumptions and was advising me we will order 2 parts which was not definite. This was shocking and totally incorrect and they would not listen to me and was sticking to what they wanted to say. After speaking to several departments within the organisation I did nit get any further with them and in return received the most atrocious customer service and was so intimidated by them and patronised and had the phone hang up on me which was really rude. They was even not refunding the security payment which should have been released straight away and I had to go through hell to even get this back. I was denied speaking to any manager, was told I will be called back with their set call back times and never they kept up their word. They left me with no hot water and no heating during the cold Christmas period I had no option to cancel my policy with them and arranged a private organisation to have my boiler checked. When the engineer I had to get came out he opened the boiler carried out the necessary checks and found a wire that was loose which was causing this issue. Once he had connected this the problem was solved and the boiler is working fine as it should. Had their engineer done the necessary checked he would sorted this instead of giving a incorrect diagnostic. I logged a compliant with them and they totally ignored all the facts of the complainant and totally disregarded this and even after sending the proof of my engineer who repaired the boiler they still said the part needed to be replaced and said I exhausted the complaints process. This company is just set out to scam people I am very disappointed in my self for going with this company without reading any reviews and after I have read reviews online it confirms what this company is set out to do and that is fool people with false advertisement and just take their money the company ring its customers asking them to rate them on trust pilot as this is what they did with me too. It appears also like they are feeding reviews on the internet from them selves and have staff dedicated to do this. They give set times they will call back and look at things and don’t stick to them and then when things like complaints are chase the complaint handlers don’t even know whet they are talking about and get back in 10 minutes of looking at a lengthy and proof packed complaint which they don’t acknowledge. This company needs to be investigated in how they are just about getting away with the law, they have written their own terms and conditions and are purposely not regulated by anyone else and feel they can treat people in such a poor manner and say what ever they feel like, the staff are not professional at all and have no customer service manner and they all feel like they have the power and the upper hand , I would not be surprised if this is part of their training and the company train staff to treat people in such ways as long as they have their money. My main complain with them is I want total refund of my premium as they have gave a wring diagnostic and I want to be re-imbursed with the extra cost I have incurred for calling out another engineer which all could have been avoided. I have been under so much stress and distress regarding this whole ordeal and this has really effected my sleep and health. Please can you help and assist I am willing to forward my complaint and replies from the organisation as well as the extra cost and the proof of the engineer I had to call to get this repaired. People need to be made aware of this company’s nature please create awareness and please if you have a look at the review forums it seems to be obvious that the company are feeding into the internet their selves about how good the company is , the engineers they call out are not ever their own they are subcontracted from another company .”

Helpful Report

Posted 5 years ago

“This company is now under investigation by the gas regulator for compliance issues. I recently referred the company and its engineer Thomas, based in the Northeast, for issuing a CP12 (Landlords gas safety check) when none of the legally required checks were carried out. This company and its engineers are caring out unnecessarily and unsafe work. If you have had any work carried out by this company and are concerned, then you should contact the regulator, who will be able to help. gassaferegister. I have been promised 4 management callbacks and no one has spoken to me to date, they refuse to give their public liability insurance details (if they have any). I have now canceled the policy and used the direct debit clawback scheme to recover all the money taken by this rotten company. The company is also breaking the direct debit rules and taking a random amount of money from their bank account. They are paying people for 5-star reviews. They are not regulated, this is not emergency cover, and it is on a one-month rolling contract. 247HOME RESCUE is a trading style of 247 Home Assist Ltd. The engineers are contractors to another company called 360 home response. DO NOT USE THIS COMPANY. Directors: GOHRI, Ranjen and KHONAT, Hassan UPDATE: contacted by a member of the legal/social media team Shane Hester, same again, now no response.”

Helpful Report

Posted 6 years ago

“A standard gas appliance check for a rented property took 6 months for the company to undertake at which point the current gas certificate had expired as 247homerescue cancelled 5 gas engineer appointments. My tenant was very unhappy as she had taken a day of annual leave from work to wait for the engineer each time. Customer service was consistently poor as they failed to respond to my various complaints until I escalated it myself and insisted on speaking to a senior operator. I canceled my year's subscription and received three month's subscription fee back as I repeatedly complained. Extremely poor customer service. I would not recommend their services to anyone.”

Helpful Report

Posted 6 years ago

“Absolutely ridiculous! Had annual boiler service, then they said oh there's a grommet missing on the cable so it's deemed unsafe so they had to cap off the boiler and remove the valve so I can't use it. Was told that someone will be round to fit a cable grommet and reconnect it the next day, fine. Then I get a phone call saying for the work to go ahead I need to pay £120!!!! To fit a stupid cable grommet! I've had this boiler since moving into this house and have had multiple boiler services done over the last 8 years and nobody has raised this issue. I'm now left with no heating or hot water unless I pay them £120 to reconnect it! Absolutely ridiculous daylight robbery. If I didn't have service plan with them I would be better off! To add to this, I have just logged into my account to check my cover... I am on ‘Premium’ cover at £18.70 per month with £0 excess and this is my second year with them. I have never claimed and they were the ones that serviced the boiler last year! It clearly also states that it is a rolling monthly contract so I’m not tied down and can cancel any time so why was I told when I tried to cancel that I’d still need to pay for 12 months!? I thought the whole idea of getting a boiler cover with unlimited call outs and £0 excess is that there should never be unexpected costs on top of this monthly premium so what exactly is the point of me having this cover!?”

Helpful Report

Posted 6 years ago

“I don't normally write reviews but have been compelled to do so as I am astonished at how bad this "company" is. As a landlord, I took out home emergency cover which included a free boiler service and a CP12 inspection. Last month, I booked in a service and CP12 inspection and after visiting the property, the engineer said he could not perform the work as the boiler was inaccessible and said I would need to take my kitchen apart from them to continue. The boiler is in the kitchen within a kitchen unit. The boiler has been in that location for eight years and nobody else in the past eight years has had an issue with access. Two weeks ago (with the boiler still in the same location), British Gas were able to service and issue me the CP12 certificate without any trouble. 247 Home Rescue will say anything to get out of doing what you have paid them for. The customer service is equally as shocking. I followed their complaints procedure and informed them of my issue. They replied apologizing for the engineers non-attendance. Not once did I mention the engineer did not attend, it seems like they don't actually read complaints properly. After responding and stating my complaint was not about non-attendance and to re-read my complaint, they replied saying they stand by the engineers decision even when this decision has been proved to be completely inaccurate and wrong, highlighted by the fact British Gas have since done what 247 Home Rescue should have done. I will be sending a complaint to the Ombudsman as they are clearly willing to make any excuse to avoid providing the service they were paid for. I just wish I had listened to the hundreds of complaints on forums.”

Helpful Report

Posted 6 years ago

“Have not yet received contact about service on boiler”

Helpful Report

Posted 7 years ago

Thanks for sharing a review. Your feedback is important to us. We welcome all feedback and value all of our customers' opinions, so we will make sure your comments are passed onto the relevant departments and engineers to look into it - but it's great to hear that you are overall satisfied! Thank you

Posted 7 years ago

“Amazing! Top marks for the engineer!”

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Posted 7 years ago

Thanks for sharing such a fantastic review. Your feedback is important to us. We're delighted to hear that you are satisfied with the service from our engineer, hope that you won't hesitate to get in touch if you need us again in the future. Thank you

Posted 7 years ago

“Fantastic experience. Great service. Clean and prompt service”

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Posted 7 years ago

Thanks for sharing such a fantastic review. Your feedback is important to us. We're delighted to hear that you are satisfied with the service from us, hope that you won't hesitate to get in touch if you need us again in the future. Thank you

Posted 7 years ago

“Really happy with my boiler service. The man who did it was polite and got it done nice and quickly. Definitely I will recommend to my friend and family.”

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Posted 7 years ago

Thanks for sharing such a fantastic review and recommendation. Your feedback is important to us. We're delighted to hear that you are satisfied with the service from our engineer, hope that you won't hesitate to get in touch if you need us again in the future. Thank you

Posted 7 years ago

“Spoke to customers service team for the gas certificate and boiler service documents. As promised they emailed me straight away. Happy so far.”

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Posted 7 years ago

Hi Mr S James, Thanks for taking the time to share your feedback. It's fantastic to hear that you are pleased with the service from our engineer. You know where to find us if you need us in the future so please don't hesitate to get in touch again. Thank you

Posted 7 years ago

“Had a leak at our business property. Found 247 home rescue on Internet as they not far from our premises. Engineer arrived on time and fixed it on first call. Happy with the service.”

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Posted 7 years ago

Hi R Gillespie, Thanks for taking the time to share your feedback. It's fantastic to hear that you are pleased with the service from our engineer. You know where to find us if you need us in the future so please don't hesitate to get in touch again. Thank you

Posted 7 years ago

“I have had my boiler serviced every year on time and have been very pleased with the professional service and efficiency with the cleanliness .”

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Posted 8 years ago

Hi Sandra, Thanks for leaving us a 5 star review. We're delighted to hear such fantastic feedback and that you are impressed with the service. You know where to find us in the future. Thank you

Posted 8 years ago

“I called 247 Home Rescue to report a Boiler Breakdown and I was assured that my boiler would be visited on same day. The engineer was very professional and explained clearly what had gone wrong. When the parts arrived next day he fitted them very quickly and professionally. I must say 247 Home Rescue is amazing.”

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Posted 8 years ago

Hi Elaine, Thanks for leaving us a 5 star review. We're delighted to hear such fantastic feedback and that you are impressed with the service. You know where to find us in the future. Thank you

Posted 8 years ago

“The engineer that came home was very courteous, went out of his way to ensure the issue was resolved completely. 247 Home Rescue was concerned that I should not be inconvenienced in any way. I would recommend them wholeheartedly.”

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Posted 8 years ago

Hi Ian, Thank you for taking the time to share your feedback, we're delighted to hear that you're impressed with the service and will recommend us.

Posted 8 years ago

“Excellent service, quick fix, will recommend them to friends and family”

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Posted 8 years ago

Hi Carol, Thank you for taking the time to share your feedback, we're delighted to hear that you're impressed with the service and will recommend us.

Posted 8 years ago

“Thirty minutes after calling the Customer Service of 247 Home Rescue the engineer was at my door quite amazing, I was expecting to wait till after Christmas. Well done 247 Home Rescue”

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Posted 8 years ago

Hi Grace, Thank you for taking the time to share your feedback, we're delighted to hear that you're impressed with the service. Merry Christmas!

Posted 8 years ago

“The engineer who attended my property for a boiler breakdown job was very polite and professional. He turned up an hour late but called whilst he was stuck in the traffic Repair completed as required and some good advice about boiler maintainer was given. Would recommend, thanks 247 Home Rescue for quick remedy”

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Posted 8 years ago

Hi, Thank you for taking the time to share your feedback. It's great to hear that you are pleased with the service and repair from our engineer. You know where to find us in the future - Merry Christmas!

Posted 8 years ago

“I had an engineer visit the property day before yesterday. Boiler service was tasked to the engineer along with Gas Certificate however upon calling customer service, they authorized this over the phone to the engineer . Great service”

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Posted 8 years ago

Hi Kashmunnisha, thank you for sharing your feedback and leaving a positive review. We're delighted to hear that you are pleased with the service. Thank you & Merry Christmas.

Posted 8 years ago

247 Home Rescue is rated 3.3 based on 424 reviews