“To be honest, we are frustrated with the lack of timeliness and communication around our delivery. Our lamp was scheduled to arrive 9/13 so we took time off work to be there. That came and went with no communication. Then the date changed to the 20th… that has come and gone and now we are scheduled for the 26th. Customer service is very important to us and communication is a big part of that. When we email your staff they always respond but we have to reach out for answers and this should be the other way around. There are 3 different transpiration companies involved in the delivery of our lamp and they each seem completely disconnected and unhelpful. When I spend $4,000 on a lamp I expect a good experience from start to finish. We still do not even have our product and are unsure if it will show up when we were told now for the 3rd time.”
“The fixture itself is very beautiful. Unfortunately, mine arrived damaged during a long remodel. I’m now discovering major dents in the hardware that mounts the fixture to the ceiling. Unfortunately it looks really cheap for the price we paid.”
“You've got nice stuff, and it's priced accordingly. You sell luxury goods, not high-volume commodities. However, your order fulfillment stinks.
You confirmed my recent order a week ago. I thought you would ship it last week, before the holiday weekend, or at least get it out the door today. Today you sent email saying you haven't forgotten about me—Gee, isn't that special!—and that you might ship it on Monday, next week. So on my wife's birthday on Friday, instead of giving the vase, I'll give her an I.O.U. and show her a picture.
Yes, maybe I should have ordered it sooner to be safe, but we were away for over three weeks and were still settling back in and catching up last week.
My answer to the question below of whether I'd buy from you again is Maybe, which is not one of the choices. I said No to get your attention. Again, because of what you sell, there aren't lots of other places to get it. If there is a next time, I'll be sure to give lots of lead time because I wouldn't want to overwhelm your very busy shipping and receiving department with my small order.
If the reason for this snafu is that you were on vacation, it would have been nice if the website had said so, that orders would not be processed until sometime in September. Or, at the very least, if the automatic order confirmation had indicated that so that your email today wouldn't take me by surprise.
/Fred Calm”
“Well, let's see, I was told if I signed up for your emails I'd get a 5% off coupon. Never got it. So, not really great as I was hoping to get that coupon to apply to my purchase. Still haven't gotten it.”
Hi Ron,
We would like to help and look into this for you. When you have a moment, please contact our Customer Support team by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
Best Regards,
2Modern
Hi Jacob,
We apologize for your experience and thank you for providing your feedback. If there’s anything we can help with, please contact our Customer Support team by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
Best Regards,
2Modern
“I wasn’t properly notified before the purchase went through that the item was on back order. Now that I’m emailing the support email to cancel the order I’m getting no response”
Hi Jacob,
Thank you for sharing your feedback. We apologize for any inconvenience caused by your order delay. We can help with your cancelation request, and you will receive an email confirmation once this has been completed. If you have any questions, please don’t hesitate to contact our Customer Support team by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
Best Regards,
2Modern
“Ordered outdoor furniture and it came in large crates w a pallet and lots of taping Impossibke for a homeowner to manage Very poor delivery service! And no one called me back to arrange a better delivery Finalky I called and someone looking into it but I’m forced to wait more weeks for chairs I really need Not good!!”
Hi Jan,
We apologize for your experience with your delivery. We looked into this and see that our Customer Support team has reached out to you with a solution. If there is anything else we can help with, please contact us by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com. Thank you for sharing your feedback with us.
Best Regards,
2Modern
Hi Ronnie,
We apologize for your experience with your order. We looked into this and see that our Customer Support team has reached out to you. If there is anything else we can help with, please contact us by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com. Thank you for sharing your feedback with us.
Best Regards,
2Modern
“I do not ever try to get advice from these people to help you pick some thing because they never call you back, they are extremely snotty and rude if they do, and they tell you that they cannot help you. Only rely on the website. You will not get any help trying to navigate through the thousands and thousands of options. And I believe the one gentleman who is either the co-owner or sole owner… He is so rude. I've gone elsewhere. I go directly now to the companies that this company carries and I buy directly from the company themselves.”
“It was certainly easy to make the purchase, but it's been 4 weeks now, and I haven't received my purchase, and there's no tracking number because it comes from England, and basically, I need to rethink the project and go in another direction because I have no idea when or if my wallpaper will ever show up (and these are only the samples, lord only knows how long an actual full order would take to arrive)”
Hi Louis,
Thank you for taking the time to share your feedback. We apologize for the delay in receiving your order. We would like to look into this for you. When you have a moment, please contact our Customer Support team by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
Best regards,
2Modern
“Purchased a dining table from 2Modern. The table was delivered. It came damaged. We contacted 2Modern to see about a replacement. Brian from 2Modern said a replacement top would be delivered. That was over 6 weeks ago. We are still waiting. Contacted Brian several times and he is now stating that the mfg is dragging its feet concerning the replacement but is working on it. That is the last we have heard. So after over 6 weeks we have no replacement. I am very worried that the replacement will be delivered and it will also be damaged. Then what do we do? Im afraid to have to wait again. We are patiently waiting for 2Modern to take care of this issue for us.”
Hi Mike,
We would like to help and look into this for you. When you have a moment, please contact our Customer Support team by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
Thank you!
2Modern Customer Support
