“Really easy, incredible designs and offerings! Great communication from their customer service team. Packaged so well. All we had to do was unpack it outside and carry the couch in. Arrived in pristine condition. Was really impressed with the careful packaging. I am already buying again but for my office this time.”
“My shopping experience is considered above average in terms of items and features documented in details. However, I feel as though I was misled in regards to the state from 2modern.com:
Customer satisfaction is essential to us, so we extend a generous return policy to accommodate
your returns.
I found out no free return and I haven't had any response back from a representative of my return request after 24 hours.”
Hi Thanh,
Thank you for sharing your feedback. We are sorry to hear of your experience, and have sent you an email with return instructions. If you have any questions, please don’t hesitate to contact our Customer Support team by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
We value and appreciate your business – thank you for choosing to shop with us!
2Modern Customer Support
“Love the selection but the online help is unhelpful. Is someone getting paid to tell people to call the store instead of using the online chat? What a waste of my time and 2Modern's payroll.”
Hi Barbara,
Thank you for sharing your feedback. We are sorry to hear of your experience and would like to help. When you have a moment, please contact our Customer Support team by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
Thank you!
2Modern Customer Support
“You are charging for shipping even do you are displaying free shipping on all orders over $50.
My order was over $800. And got charge for shipping, did call and why no right explanation
That is very misleading ( free shipping on all orders $50.00 ) I will think twice before ordering anything again. Very misleading”
Hi Pedro,
Thank you for sharing your feedback. The message “Free shipping on all orders over $50*” appears on the website and is linked to shipping details page that provides additional information indicated by the asterisk. Included in that information is “2Modern offers FREE SHIPPING on items $50 or more, unless otherwise specified on the item page. Items $50 or less have a $5 per item shipping charge. Some manufacturers require a mandatory shipping charge.”.
In reviewing the order, we see shipping is applicable to the items. If you have any questions, we are happy to look into this further. Please contact our Customer Support team by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
Thank you,
2Modern Customer Support
“Condi was an excellent rep. Wow! She was very informative and spoke well. Great knowledge about product! So happy I was able to talk to her in person! The world needs more people alike Condi for their businesses!!!!”
Hi Kathryn,
Thank you for sharing your feedback. We are sorry to hear of your experience and have sent you an email with an order update. If you have any questions, please don’t hesitate to contact our Customer Support team by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
We value and appreciate your business – thank you for choosing to shop with us!
Support@2modern.com
“DON’T USE THIS COMPANY! Ordered an in stock Bernhardt piece through their trade rep. The order was delivered incomplete by CEVA logistics without the glass table top. They did leave a 72” Bernhardt credenza in a box in my clients living room clearly addressed to a customer in Chicago, Illinois. When my client brought the error to the drivers attention, they refused to load it back onto the truck. Fast forward over 3 weeks later and I am still getting the run around from their customer service. The trade rep is nowhere to be found. Mistake happen and how we handle them says a lot ola out a company’s integrity. Shop somewhere else.”
Hi Christina,
Thank you for sharing your feedback. We are sorry to hear of your experience and would like to help. When you have a moment, please contact our Customer Support team by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
Thank you,
2Modern Customer Support
“I telephoned to ask a few questions. But I made my purchase because of the service I received from Angelica Montesano. She went out of her way to get comprehensive and clear answers to everything I asked and more. She obtained a quote and put through the order. Excellent!”
Hi Kimberly,
Thank you for sharing your feedback. We are sorry to hear of your experience and would like to help. When you have a moment, please contact our Customer Support team by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
Thank you!
2Modern Customer Support
“Good shopping experience. The only issue I had was the wrong bulb size description on the website for the lamp I ordered. I ordered the incorrect size bulb from another website and have to go through the hassle of a return and waiting on ordering a new light bulb due to bad information.”
Hi Raman,
We thank you for shopping with us and we’re glad to hear you had a good experience! Thank you for taking the time to share your feedback – we will reach out separately for details.
2Modern Customer Support
“Well.. your welcome internet page says “free shipping over 50$”. Honestly remove that statement!! I bought coffee mugs, well over 50$ amd there was a $20 shipping fee! Don’t advertise what you can’t offer!!”
Hi Karen,
Thank you for sharing your feedback. The message “Free shipping on all orders over $50*” appears on the website and is linked to a shipping details page that provides additional information indicated by the asterisk. Included in that information is “2Modern offers FREE SHIPPING on items $50 or more, unless otherwise specified on the item page. Items $50 or less have a $5 per item shipping charge. Some manufacturers require a mandatory shipping charge.”.
In reviewing the order, we see shipping was applicable to the some of the items. If you have any questions, we are happy to look into this further. Please contact our Customer Support team by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
Thank you,
2Modern Customer Support
“Incredibly helpful sales representatives that make sure you find what you are looking for, and assist you every step through the process of discovering amazing decor.”
