“I have received multiple notifications that my item has shipped and been delivered but I have not received it. The item is on back order until Nov 15. I have no way to check on my order since all notifications say “delivered”. I even called customer service about this”
Hi Marcia,
Thank you for sharing your feedback. We apologize for your experience with your order. A team member from Customer Support will reach out to you to see how we can help.
Best regards,
2Modern
“i really like the product lineup. But I ordered a lamp and mistakenly ordered the wrong base. I ordered the correct one and then initiated the return process, which is the most restrictive and onerous return policy I have ever experienced. First, when you get the email telling you all the rules, you have 14 days to return it. I did not even receive the item for another week after that! Then you have to pay for shipping and insurance to send it back, include a copy of the email with a written explanation why you are returning it, even though the reason has already been given and if you mark the box at all, you will not get a refund. I have never seen anything so insane for a return policy and it will definitely guide future decisions.”
“Ponda in Jacksonville, FL was VERY helpful to me this morning. She placed an order for me.
She answered all of my questions and was very professional and courteous.”
“My credit card was declined 3 times but I called and my bank said it was working fine, so it must be your web site. Upon checking my bill it says I was charged 3 times but it looks like you fixed 2 of them but I want you to take all charges off of my mastercard and there appears to be one left on there. Please remove it as I ordered the blanket on my amex. Thanks. It was a frustrating experience
Barbara”
Hi Barbara,
We apologize for your experience and thank you for providing your feedback. We checked and confirmed that you were only charged once for your order. If there’s anything we can help with, please contact our Customer Support team by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
Best Regards,
2Modern
“The photographs were accurate and the descriptions spot on. I quickly found exactly what I was looking for and the ordering experience was simple and pain free. The lamp arrived in perfect condition, very well packaged and right on time.”
“You always have great products and good availability. Hoping for expedited shipping on my latest order, #209726. Excited to receive it, well packaged and protected. Fermob products are awesome.”
“Great assortment. Website is easy to navigate, find what you need, and checkout easily. Order came before expected, packaged well. Will definitely be buying more.”
Hi Linda,
We apologize for the negative customer experience and we appreciate you sharing your feedback with us. A team member from Customer Support will reach out to you to help.
Best regards,
2Modern
“Do not send even email "how you did" email before you send me tracking info. Also ensure that buyers know that you ship it 3-5 business days upfornt, that's up to 7 calendar days with weekend included. I am afraid now I won't meet the deadline since i purchased an item 3 days ago and I just found not even a shipping date is solidified.”
“Your salesperson, Angelica Montesano , is probably one of the most responsive and helpful people I've had the pleasure to work with. She is the best....appreciate her and realize people buy from people and I most certainly will look to buy from 2Modern again.
PS - I've been selling furniture for over 25 years so when I say she is one of the best....that's a true compliment to her.”
