Name: 304 Clothing
Rating: 4.51

“HORRIFIC CUSTOMER SERVICE- DO NOT ORDER ! I sent my tracksuit back due to sizing on the 31st of January and I have confirmation the parcel has been received back to them 2 days later. I have sent numerous emails and DM’s regarding my refund which I am get to receive. They say they will get back to you in 2 working days it has now been 2 and a half weeks and had NO communication.”

Helpful Report

Posted 10 months ago

Thank you for bringing your concerns to our attention. We are sorry to hear that you had a negative experience and would like to address this matter further to ensure your satisfaction. Please reach out to us at help@304clothing.com with additional details about your experience, including any specific issues you encountered. We value your feedback and are committed to resolving any issues you may have. Thank you for giving us the opportunity to improve.

Posted 8 months ago

“I would give zero stars if I could and feel as though I have been scammed. Having been booked in for emergency heart surgery I was on the lookout for some clothes to make me feel comfortable whilst in hospital and recovering after, I checked that my order would definitely be delivered in time.. which it wasn’t- bizarrely not even the start of the poor customer service this company offer. Waited double the amount of time stated on Black Friday for my order, I had actually emailed once to check on and a second time to cancel as I was already in hospital at this point and it was sent anyway. Due to this I wanted to return it immediately, returns portal was shockingly not working and before changes to their website terms and conditions (I had screenshot before the change) there was no mention that they would only offer £2.99 to cover a return, despite the FREE UK RETURNS splashes everywhere on their website (they say £2.99 in my email yet is stated £3.99 on the website after they changed it). After having asked for the order to be cancelled before sending and actually received incorrect items too it cost me £13 to send back. Despite all of this it has been 16 working days since they said they would offer a partial refund (email is dated 17th Jan) credit on their site (which is again wasted money as I will not shop there again and all items I received in the mystery box were definitely men’s). Bintou especially stands out for the worst customer service I think I’ve ever received.”

Helpful Report

Posted 10 months ago

Thank you for bringing your concerns to our attention. We are sorry to hear that you had a negative experience and would like to address this matter further to ensure your satisfaction. Please reach out to us at help@304clothing.com with additional details about your experience, including any specific issues you encountered. We value your feedback and are committed to resolving any issues you may have. Thank you for giving us the opportunity to improve.

Posted 8 months ago

“I have purchased a t-shirt and a hoodie as a Christmas present. The T-shirt came in a shocking state and only got worse when my boyfriend wore it for 1 DAY. I have emailed 304 clothing to inform them about this issue but I am still waiting for a response after a whopping 3 weeks. I am very disappointed with the purchase and I most definitely wouldn’t recommend!!!!!!”

Helpful Report

Posted 10 months ago

Thank you for bringing your concerns to our attention. We are sorry to hear that you had a negative experience and would like to address this matter further to ensure your satisfaction. Please reach out to us at help@304clothing.com with additional details about your experience, including any specific issues you encountered. We value your feedback and are committed to resolving any issues you may have. Thank you for giving us the opportunity to improve.

Posted 8 months ago

“i ordered in november and still havent recieved my order”

Helpful Report

Posted 10 months ago

Thank you for bringing your concerns to our attention. We are sorry to hear that you had a negative experience and would like to address this matter further to ensure your satisfaction. Please reach out to us at help@304clothing.com with additional details about your experience, including any specific issues you encountered. We value your feedback and are committed to resolving any issues you may have. Thank you for giving us the opportunity to improve.

Posted 8 months ago

“I still haven't received my recent order 3 weeks since I placed it”

Helpful Report

Posted 10 months ago

Thank you for bringing your concerns to our attention. We are sorry to hear that you had a negative experience and would like to address this matter further to ensure your satisfaction. Please reach out to us at help@304clothing.com with additional details about your experience, including any specific issues you encountered. We value your feedback and are committed to resolving any issues you may have. Thank you for giving us the opportunity to improve.

Posted 8 months ago

“Missing an item, took ages to get the missing one sent (it was for a birthday present) and there was no urgency about rectifying or apology! Missing item came and it was not graphic item as it said it would be. Got told it was after a week of chasing a reply asking (4 weeks this whole thing took) even though the item received is not classed a graphic online!! Really like the product but sh*t customer services means I won’t be ordering again.”

Helpful Report

Posted 10 months ago

Thank you for bringing your concerns to our attention. We are sorry to hear that you had a negative experience and would like to address this matter further to ensure your satisfaction. Please reach out to us at help@304clothing.com with additional details about your experience, including any specific issues you encountered. We value your feedback and are committed to resolving any issues you may have. Thank you for giving us the opportunity to improve.

Posted 8 months ago

“Products are great and really good quality when you get them, it’s just the delivery times scales and customer service that are lacking. Over a month to wait for clothes that quote 5-7 working days or next day delivery. No communication about delays and can’t get hold of them on the phone or email.”

Helpful Report

Posted 10 months ago

Thank you for bringing your concerns to our attention. We are sorry to hear that you had a negative experience and would like to address this matter further to ensure your satisfaction. Please reach out to us at help@304clothing.com with additional details about your experience, including any specific issues you encountered. We value your feedback and are committed to resolving any issues you may have. Thank you for giving us the opportunity to improve.

Posted 8 months ago

“Sent in wrong size”

Helpful Report

Posted 10 months ago

Thank you for bringing your concerns to our attention. We are sorry to hear that you had a negative experience and would like to address this matter further to ensure your satisfaction. Please reach out to us at help@304clothing.com with additional details about your experience, including any specific issues you encountered. We value your feedback and are committed to resolving any issues you may have. Thank you for giving us the opportunity to improve.

Posted 8 months ago

“Brilliant service and quality clothes”

Helpful Report

Posted 10 months ago

Thank you for taking the time to share your positive feedback! We are thrilled to hear that your recent order has been successfully delivered. If you have any additional questions or if there's anything else we can assist you with, please don't hesitate to reach out by emailing help@304clothing.com Your satisfaction is incredibly important to us, and we're here to make sure your experience remains seamless. We sincerely appreciate your support and for choosing 304 Clothing. Thank you for your business!

Posted 8 months ago

“I love the quality of my sweatshirt, The customer service team were quick to respond to my email and explained the backlog after the Christmas period. They were friendly and helpful would 100% order again in the future.”

Helpful Report

Posted 10 months ago

Thank you for taking the time to share your positive feedback! We are thrilled to hear that your recent order has been successfully delivered. If you have any additional questions or if there's anything else we can assist you with, please don't hesitate to reach out by emailing help@304clothing.com Your satisfaction is incredibly important to us, and we're here to make sure your experience remains seamless. We sincerely appreciate your support and for choosing 304 Clothing. Thank you for your business!

Posted 8 months ago

“Sure I’ll write a review. Nearly a month to dispatch items, which you have to chase, no response to emails, no updates on delays, can’t return items without paying for recorded mail, only partially refunded for that, still haven’t received a refund a 3 weeks later, I’m having to go through my bank, and you want to charge ME a £2.99 restocking fee? Clothes terrible quality now anyway. Everything is done on the cheap… what the happened to this company? Once I get my money back I’m blocking you on all platforms”

Helpful Report

Posted 10 months ago

Thank you for bringing your concerns to our attention. We are sorry to hear that you had a negative experience and would like to address this matter further to ensure your satisfaction. Please reach out to us at help@304clothing.com with additional details about your experience, including any specific issues you encountered. We value your feedback and are committed to resolving any issues you may have. Thank you for giving us the opportunity to improve.

Posted 8 months ago

“No delivery,no correspondence,no reply to my 3/4 messages. I thought they we're a decent company. Couldnt be further from the truth.”

Helpful Report

Posted 10 months ago

Thank you for bringing your concerns to our attention. We are sorry to hear that you had a negative experience and would like to address this matter further to ensure your satisfaction. Please reach out to us at help@304clothing.com with additional details about your experience, including any specific issues you encountered. We value your feedback and are committed to resolving any issues you may have. Thank you for giving us the opportunity to improve.

Posted 8 months ago

“Don’t bother, they sent me the wrong thing after waiting for a long time! When I emailed them they didn’t respond to any emails about it. I then had to pay nearly £5 to return it to them and they wouldn’t refund the full postage even thought it was fully their mistake. If it was a case of me not liking the item I wouldn’t be so bothered but it is their mistake, they sent me the wrong item and I paid nearly £9 in postage both ways and the best they could do it refund £2.99 of it and reply to absolutely none of my emails. Not even a bloody apology. Disgusted. Absolutely HORRENDOUS company. Wouldn’t recommend to anyone!!!”

Helpful Report

Posted 10 months ago

Thank you for bringing your concerns to our attention. We are sorry to hear that you had a negative experience and would like to address this matter further to ensure your satisfaction. Please reach out to us at help@304clothing.com with additional details about your experience, including any specific issues you encountered. We value your feedback and are committed to resolving any issues you may have. Thank you for giving us the opportunity to improve.

Posted 8 months ago

“Very poor company, I would not recommend ordering anything from them! Both myself and my mum ordered t-shirts from here, to give as Christmas presents. The sizing information on the website is completely wrong, so when the t-shirts arrived, we realised that they wouldn't fit the recipients. We tried to return the t-shirts, but the returns portal on the website wasn't working. I emailed the company and was told that I should pay for tracked postage to return the items, but that the maximum they would refund for postage would be £2.99! Then, when the company received the returned items, they sent us an email saying that they would refund the money to us, minus a £2.99 'restocking fee', because we hadn't asked for an exchange! What kind of company charges a fee like that, it's completely ridiculous! Then we were told that the refund could take up to 14 working days, which is already a stupid amount of time for a refund. But it took 16 working days! So in summary, we ordered from this company in November and we've only just received our refunds! And the only reason I think we got the money back, is because I constantly emailed asking for updates. Unacceptable and disappointing, don't waste your time ordering from 304 Clothing!”

Helpful Report

Posted 11 months ago

Thank you for bringing your concerns to our attention. We are sorry to hear that you had a negative experience and would like to address this matter further to ensure your satisfaction. Please reach out to us at help@304clothing.com with additional details about your experience, including any specific issues you encountered. We value your feedback and are committed to resolving any issues you may have. Thank you for giving us the opportunity to improve.

Posted 8 months ago

“Lovely clothing amazing quality always satisfied when I purchase from 304”

Helpful Report

Posted 11 months ago

Thank you for taking the time to share your positive feedback! We are thrilled to hear that your recent order has been successfully delivered. If you have any additional questions or if there's anything else we can assist you with, please don't hesitate to reach out by emailing help@304clothing.com Your satisfaction is incredibly important to us, and we're here to make sure your experience remains seamless. We sincerely appreciate your support and for choosing 304 Clothing. Thank you for your business!

Posted 8 months ago

“I bought £200 worth of clothing (4 t-shirts and a sweatshirt) and only two t-shirts have arrived. I have been trying to contact them for two days, and have received no reply. I have been ripped off and robbed”

Helpful Report

Posted 11 months ago

Thank you for bringing your concerns to our attention. We are sorry to hear that you had a negative experience and would like to address this matter further to ensure your satisfaction. Please reach out to us at help@304clothing.com with additional details about your experience, including any specific issues you encountered. We value your feedback and are committed to resolving any issues you may have. Thank you for giving us the opportunity to improve.

Posted 8 months ago

“I didn’t received my order!!!”

Helpful Report

Posted 11 months ago

Thank you for bringing your concerns to our attention. We are sorry to hear that you had a negative experience and would like to address this matter further to ensure your satisfaction. Please reach out to us at help@304clothing.com with additional details about your experience, including any specific issues you encountered. We value your feedback and are committed to resolving any issues you may have. Thank you for giving us the opportunity to improve.

Posted 8 months ago

“The order has not arrived to me yet and the amount has not been refunded until now”

Helpful Report

Posted 11 months ago

Thank you for bringing your concerns to our attention. We are sorry to hear that you had a negative experience and would like to address this matter further to ensure your satisfaction. Please reach out to us at help@304clothing.com with additional details about your experience, including any specific issues you encountered. We value your feedback and are committed to resolving any issues you may have. Thank you for giving us the opportunity to improve.

Posted 8 months ago

“Clothing is excellent fits perfect very comfortable excellent quality”

Helpful Report

Posted 11 months ago

Thank you for taking the time to share your positive feedback! We are thrilled to hear that your recent order has been successfully delivered. If you have any additional questions or if there's anything else we can assist you with, please don't hesitate to reach out by emailing help@304clothing.com Your satisfaction is incredibly important to us, and we're here to make sure your experience remains seamless. We sincerely appreciate your support and for choosing 304 Clothing. Thank you for your business!

Posted 8 months ago

Thank you for taking the time to share your positive feedback! We are thrilled to hear that your recent order has been successfully delivered. If you have any additional questions or if there's anything else we can assist you with, please don't hesitate to reach out by emailing help@304clothing.com Your satisfaction is incredibly important to us, and we're here to make sure your experience remains seamless. We sincerely appreciate your support and for choosing 304 Clothing. Thank you for your business!

Posted 8 months ago

“I had ordered since 1 month and till now I didn’t get my order, in same time i paid for express delivery”

Helpful Report

Posted 11 months ago

Thank you for bringing your concerns to our attention. We are sorry to hear that you had a negative experience and would like to address this matter further to ensure your satisfaction. Please reach out to us at help@304clothing.com with additional details about your experience, including any specific issues you encountered. We value your feedback and are committed to resolving any issues you may have. Thank you for giving us the opportunity to improve.

Posted 8 months ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

304 Clothing Reviews