“I ordered jets they sent burners, I sent them back with return No. and was told the postage would be refunded. I emailed proof of posting and ever since then they have buggered me about wasting my phone time on a special rate number from France to England. I shall be complaining to Rangemaster who said all their spares now go through these bludgers.”
“Five days before Christmas and the washing machine won't work - disaster as far as my wife is concerned. Found your web-site, ordered the part and paid extra for next day delivery; this on a Sunday morning.
You told me when the part had been despatched and exactly when it would arrive at my doorstep. Absolutely spot-on; 10:32am Monday morning it was in my hands.
Within 24 hours the machine was fixed and my genius/hero ratings had gone stratospheric.
Brilliant job chaps, thanks,
Regards,
Mike Taft”
“Send stuff out inadequately packaged then expect you to wait in all day for it to be collected as they don't want to pay the correct postage through the post office. Then promise a replacement free of charge he due to the trouble and then fail to send or to give refund for damaged item. Cowboys.”
