“I received a price match and bonus 5%off on the CamelBak Classic and purchased online with a click and collect option from Carlton. Within a couple of hours I had my goods and received great service with a smile ? Highly recommend!”
“A local store that maintained a buzzing essential operation throughout lockdown. Great range, fair advice. Online transactions a little tricky, but the in-store experience is personable.”
“Ordered online but never received an electronic receipt for my purchase which means I will have to call them back to follow this up. Day of pick up the guy was rude and didnt seen to care about my order.”
“Very helpful staff. After talking the on phone and checking website for comparisions regarding bike sizing and features etc, I bought the bike online. Was in lockdown at the time. Wasn’t disappointed. Will use 99 Bikes- Hoppers Crossing again, as have done so before. Well assembled and high quality product.”
“Used clock and collect hoping to skip the queue, but they make you wait in line for 40mins with other customers buying bikes and spending 30mins with sales rep. To make things worst, customers just buying things were able to skip the queue too while I had to wait for counter. Click and collect was for a bunch of gels, would have taken 30seconds.”
“The products were as expected - but what was frustrating is the click and collect. We arrived after a couple had turned up to pick up new bikes - there were only 2 staff working and they were servicing and setting up the new bikes which took more than 45mins. At one stage I asked the guy if I could just pick up the small item that was waiting on the desk in clear view - and he said ‘sorry there’s only two of us on today’. After 45 mins of waiting he handed me the package and I was finally on my way..”
“From the shopping and quote to the purchase and set up of our bikes, Matt and the team at airport west provided excellent service the whole way through. I’d happily recommend the airport west store and staff to friends and family for any cycling needs”
