“I like the bike and the speed of ordering online, but ever since I picked it up the bike is very clunky when pedalling. Due to covid restrictions am unable to get it checked.”
“I purchased a pair of cycling gloves and got the sizing wrong. The return process was simple and straight forward, and the replacement gloves (1 size larger) were shipped out, no questions asked, and no additional freight charge. Nice work guys!”
“Although the customer service experience was outstanding, the lack of accurate information relayed by one of the staff members ultimately cost me valuable time and several unnecessary trips.”
“I needed a pair of chain link pliers at 15 mins before closing time. So I called the Stanmore shop to check if they had stock, and they did. The rep told me to come to the store before 5pm and they would have it for me. I showed up at 4.55pm, paid for the tool and was able to rejoin my chain after returning home. Great service!”
“Products were great, waiting time was extended due to covid, fair call, however customer service was lacking, not kept up to date at all. I had to chase up all my orders, no one was accountable, no explanations or apologies either.”
“Overall experience was pretty good - I was spending my $25 voucher online but there was a discrepancy between my Nth Parra store club membership and my online membership...2 separate things - unfortunately that required me to send a couple of emails and make phone calls over 2 days to sort things, and only then could I spend the voucher. Perhaps 99 Bikes IT dept could smooth the store vs online account issue out? Managed to fix problem with the help of Lana (or Lara?) on the 1800 number, so all good in the end. Cheers”
“Great service from friendly staff, as always. Any one looking for a new bike, parts or bike service I can highly recommend you head in to any 99bikes store and you won't be disappointed.”
