“Enjoyed the experience. Everything went smoothly, the bike was assembled on the day and order got ready very quickly. The staff were really helpful and friendly.”
“I found the staff very polite and helpful over the phone and really liked the quick and efficient CLICK & COLLECT service. I also appreciated how quickly they were able to schedule me in for repairs for my eBike and get me back out cycling during the COVID lockdown period. Most of all the work carried out on my bike was very good and I was pleasantly surprised at the minimal rate they charged for repairs. I originally purchased my eBike from 99Bikes in Alexandria but am now delighted I only have to travel to Carlton to get the same great service.”
“Quick service, however a little understaffed for click and collect. I was waiting for 15min to get served because the customer in before me was picking up new bikes. Once he had cleared them very quick to respond.”
“I ordered an item via Click and Collect. I was notified within a very short time that my order was ready and I picked it up easily the next day under very safe covid distancing conditions. Smooth and faultless service.”
“99 Bikes SthMelbs has exceeded my sometimes tough expectations. During Lockdownlyfe I decided to teach myself bicycle mechanics by watching too many YouTube clips and upgrading most components on my bike. After fishing around some of the more high end bike stores in the area and getting not a lot of support either for product knowledge, nor basic customer service. I thought my only option was to blindly navigate through online shopping, possibly/most likely buying the wrong thing. I had been using 99 Bikes to pick up the odd inner tube or set of lights, but hadn’t entertained the option of ordering my after-market parts from them, until one day asking could they order specific parts in for me, and the enthusiastic salesperson Jack said ‘Sure’. Over the past 3 weeks Noel and Jack have navigated me through the sometimes confusing upgrades, ensuring that I buy the right product. I would thoroughly recommend all the staff at 99 Bike SthMelbs for all your biking needs.”
“Unfortunately with Covid lockdown, I did not have a chance to test ride my new MTB. Using the online sizing guide I was able to estimate that an XL would be my best fit. Now with a couple of rides undertaken I realise I should have gone for a Large. Over 2 weeks I have rung the Lidcombe store a dozen times, both sales and service, to arrange a swap within the 30 day limit. They have not answered once! Even an email sent through the website has gone unanswered. I understand that they are very busy but not answering their phones over a 2 week period is ridiculous. Sorry, I'm not one to complain usually but this is not good enough.”
“I was only buying a dozen CO2 cylinders, but the website didn't automatically apply the discount it should have. Fortunately the 99 Bikes live chat feature came to the rescue, the discount was applied with a little bonus, and the cykinders were ready to be picked up an hour or two later.”
“Great range and fantastic service! We had an issue with a saddle and the kind folks at the Fitzroy North store gave us a replacement at no cost. Bike servicing is also top notch.”
