“A great store it's not just a place where you find what you need and good prices. A great store it's the one who listens to you and propose you different products which suits your needs. My last 3 visits to 99 bike in Stanmore and Parramatta they were not great. After to collect a couple of new bikes, and looking after different tools and accessories they just offered me the most expensive always (and not necessarily the best option for me) I had to ask several time to recognise my member status to get the right prices and felt pushed to take my decision. It's seems the priority in 99bikes is the upselling and not the customers.”
“99 Bikes sent out my item quickly and when I realised I had ordered the incorrect item, the returns process was simple and communication from 99 Bikes was quick!”
“Firstly, after I bought my Azur headlamp/tailamp pack, it said fully charge before first use. I rang to ask a question on how do you know when it's fully charged. The girl didn't know but promised to try find out and ring me back. She never rang back. I had to ring again several days later. Secondly, I had to ring about 8 times because the phone went unanswered. I ended up taking Option 2 Service, who answered straight away. I was then transferred and the guy then answered my question for which I was awaiting. Thirdly, the instructions on the Azur pack were very minimal and only just helpful but not much.”
“When i presented Byron and his team at 99 Bikes Brookvale with some tricky compatibility issues with Wahoo and bike they came through and sorted it. Highly recommmended”
“It was great to get on two wheels with the help of Emma. Helped me select the correct accessories and was great in telling me what to choose to suit my needs. Thank you Emma ☺️”
“We were very happy with the service provided by 99 Bikes at North Parramatta. They provided us with honest advice, efficient service and were very pleasant to deal with. I would highly recommend them.”
“I ordered a pair of cycling shoes and cleats for delivery to my son in Sydney for his birthday. The online ordering process was simple and the goods were delivered in good time.”
“I ordered a bike online and a day later I got the phone call to come and collect it, it was put together and ready to be picked up even though because of Covid the shop has been super busy. They are still working hard to pump out peoples deliverys really fast. They have friendly and very understanding staff. 100% would recommend any bike or bike related purchases from 99 Bikes Penrith.”
“The team are a friendly bunch of guys who made an effort to help me understand the issues with my bike, identified a couple of other problems I hadn't picked up on, and then turned the job around much faster than I anticipated. All told, I'm very happy and will be taking my bike back in soon for some more help with gears and bar tape etc. I also ordered a saddle from you and received it with no issues. Happy.”
