“Used online click and collect 3 times. First time all went as website described. Ready in few hours and contacted when ready. Last 2 times given 99bikes longer time than 2 hours, was not contacted when ready but after a quick phone call directly all arranged to pick up straight away. I only live 10mins away from local store. Told under pressure because extremely busy, which I guess is understandable yet doesn't uphold statement of ready in 2 hours and contracted when ready. Otherwise, staff are pleasant, in stock range is good and prices and sales are extremely competitive. Would give 5 stars if the click and collect process was managed as they state on their website.”
“Easy to load bikes. Convenient to fold up when bikes not on board. Tyre lockdown bar rubs on frame paintwork of adjacent bike when driving but not apparent when stationary. Locking pin where rack pivots to drop down seems a little flimsy so we strengthened with an additional bolt. Easy purchase online.”
“Easy to order and decent delivery times too. I'd probably give it 5* if the item was cheaper than elsewhere - price was the same as most other places.”
“Service was A1. Staff were responsive, friendly and helpful. The Buzzrack Eazzy2 Bike Rack is a great product - well made, strong and stable. I love it ! However, there is an issue with the slip on number plate holder - best to secure with a screw - mine either bumped or blew off !”
“I purchased a new bicycle helmet online. I had to wait a few weeks for stock to arrive, but I got a quality helmet at a very competitive price. I had to follow-up with the local store when no one contacted me to say my helmet had arrived, but otherwise, the staff could not have been more friendly and helpful.”
“Prompt delivery of the bike extras such as mudguards and pedals, which were ordered on a separate day. It would have been nice if they offered to put these accessories on my recently purchased bike”
“We ordered a Cube electric bike via Click and Collect from 99Bikes Belmont WA store, then patiently waited for many weeks without hearing anything despite attempting to obtain a delivery date several times. In the meantime, various 99Bikes sales offered the same bike we ordered for up to $800 less. Overall, we are grateful for the professional, capable service provided by Kellan at 99Bikes Belmont and to 99Bikes for agreeing to match the sale price once our bike eventually arrived.”
