“The tyre I wanted wasn't in stock but was ordered, and I was advised when it was ready to be picked up from the store of my choice. The staff at the store were courteous.”
“The order takes a long time to arrive (over 7 days) after the order. Would be better if the online system can let me know if it is not available in stock!”
“Purchased the Pedal clipped a month of two ago from this store and it's been a great bike to get around town with. Everyone in the store was super helpful and friendly. Because I purchased the yearly service plan any time I have an issue I take it in and it gets fixed no questions asked. Would recco”
“I had my Scott Spark 950 serviced by Kobe and it was given back to me perfect. I cannot remember it being so crisp, other than when it was new. He was great, knowledgeable and a joy to deal with.”
“I went into the store a couple of days ago with my old 68x110mm bottom bracket and hoped that the mechanic could help me find the same one. He eventually found one for me so I didn't think too much about it and took it home. Got it installed but couldn't figure out why the front derailleur wasn't shifting to the largest chain ring spent about 5 hours troubleshooting it and ended up sending the bike to the movement system in Burswood. They found out that the bottom bracket that the mechanic gave to me at 99bikes was 68x122mm, ended up paying the labor as well as the new bottom bracket which cost me quite a lot of money. On a separate event. I paid 120 for the bike to get serviced and went back there 3 times within 2-3 weeks after service because it wasn't shifting properly they still didn't fix the problem completely and they had no idea what was wrong with it. Very disappointing. I wont be coming back here for any mechanical service, or trust their mechanical knowledge with my bike, the quality of the mechanic here is not good.”
“Ordered online and picked up at 99 Bikes O’Connor in Perth. The team there went over and above to make sure everything was perfect. Great Experience thank you.”
“Bought some shoes but the sizing was out from my normal size. Returned and replaced in very good time. Great service and great product too once I got the right size”
“Andrew was extremely understanding and helpful in a situation that wasn’t his doing after an online order I made and some incorrect advice I was given. His customer service was excellent and I appreciated it very much. After only shopping online with 99 Bikes until now, I will be back to his shop for sure! Many thanks.”
