“Used online click and collect 3 times. First time all went as website described. Ready in few hours and contacted when ready. Last 2 times given 99bikes longer time than 2 hours, was not contacted when ready but after a quick phone call directly all arranged to pick up straight away. I only live 10mins away from local store. Told under pressure because extremely busy, which I guess is understandable yet doesn't uphold statement of ready in 2 hours and contracted when ready. Otherwise, staff are pleasant, in stock range is good and prices and sales are extremely competitive. Would give 5 stars if the click and collect process was managed as they state on their website.”
“I'm disappointed... I paid over 400 bucks fir my sons mongoose and it came looking like it had been out prior to a previous owner. And they stacked it and there were scratches and marks all over the bike. I don't get to see my boy often and to have this happen was a tragedy... Im really disappointed Gavin Grinsted 0482 982 868”
“Great experience with 99Bikes online. They honoured a price match quickly and without fuss and had my helmet out to me very quickly. Great to see them carrying brands like POC which cater to Enduro racing crew.”
“Poor online experience, sent the wrong item which I swiftly returned to get it exchanged for the right item. Followed up twice, including to let them know returned item was received but no replacement, no communication and now a delayed refund. Absolute junk. Mistakes happen and that's ok, but that's when you find out about a company's customer service, went from bad to worse! Lots of other options out there. Won't be back.”
