“The stem was over tightened and the bolts snapped on my first ride, almost seriously injured myself and left me without transport. Contacted the store just for a replacement and had to constantly chase up the issue to get a replacement. Eventually it was sent via post and took a week to arrive, and when it did there were no bolts to install it. I was pretty done at that point and just visited another bike store and had them install a new stem.”
“The item wasn't delivered via Parcel Express as noted on website sale. Further correspondence via email, snail mail, google review and the help@99bikes address has not been responded to let alone acknowledged.”
“I had a great experience dealing with 99 Bikes Hoppers Crissing team. Steven and Ross were excellent. They made it very easy to swap my bike that I recently bought and place a new order. It was all without fuss and with smile. Thank you guys. That's the reason I just buy my bikes from 99 bikes.”
“99 bike’s is the bike shop to shop at! There service is second to none! I ordered a product, it arrived in good time and in good shape. I will purchase from 99 bike’s in the future. Great Shop!!?”
“I was a little bit disappointed with price of parts for what is a decent but fairly old winter bike (2013, Specialized Allez Sport) Tyres 64 bucks each and new chain and felt I was being held captive like a car dealer over a service. But to be fair I was called up and we discussed it on the phone so ultimately my call. Turning to the service this was excellent and I was really pleased with Jorge and his work. He was attentive knowledgeable and I would use him again, exhibits a positive work ethic in what is a fairly hot and dark work environment. 99 Bikes should make the space larger and improve ventilation for the workshop staff. The store needs reconfiguration IMHO probably a victim of their own success rather than managements desire to keep costs down”
