“Very efficient and helpful team at the Kew store. Advice on lighting and the help in exchanging one product to a higher level light was most welcome and successful.”
“The staff at 99 Bikes Bayswater - Sam on my first visit and Ricardo when I returned the next day to make the purchase - were attentive, helpful and knowledgeable. They listened and gave excellent advice in helping me to pick the right bike. I am confident that the bike I ended up with - a Merida Crossway 100 - was the best choice for my intended use, preferences and budget. I was particularly pleased with being able to ride away with my bike - well set-up for me by Ricardo - on the day, rather than having to wait at least six months as advised by a brand-specific competitor. I have since visited the store for servicing and accessories and received top quality customer service every time.”
“This was my first order with 99 Bikes. I found what I was looking for & made my purchase online, good communication & order dispatch notification. Highly recommend 99 Bikes.”
“Ordered my new bike carrier online for click and collect. Was ready in a matter of hours and received a text message to say so. When I went to collect my package was labelled up with my name and waiting for me. Great service, great product and as a Gold member a great price too. Well worth the membership. Great job 99 Bikes”
“I ordered click and collect. Walked in the next day and just picked it up after presenting my ID. Not the first time. Staff is always smiling and friendly.”
“The selection of shoes was very good, prices were competitive and delivery prompt. Quicker than that show as expected delivery window. The 30 day return policy meant I was confident buying something with a critical fit requirement online.”
“Ordered click and collect for a set of lights. Quick service and had the call within 30min that order was ready. Served with a smile when collected as well.”
“The ordering process, and notification of availability to collect from my local 99Bikes store was great. I then collected my product and the service in-store was fantastic. But, I got my product home and realised that something was wrong with it (it was the correct product) and that it wouldn’t allow me to attach my front light as it should. I messaged the local 99Bikes store and advised them, and asked could I exchange it for another of the same product as this one seemed faulty, and I haven’t heard back from them. I sent my message 3-4 weeks ago, so pretty poor response from 99Bikes at Brookvale…”
“I wanted a floor pump and was given very good advice as to which one was best. Settled on a JetBlack Biggest Fella and it's a ripper. Large gauge, big volume and also has a "Clever Valve" which connects to either Presta or Schrader valves.”
