“We got the training wheels for my 5 year old daughter.
Very poorly made as the wheel broke, and the welds failed.
My daughter fell off her bike at Christmas and hurt her self. Not happy bad product....”
“Bought my wife’s bike 2 years ago and never got the first service done. The gears were a bit clunky FROM THE START and not smooth but it was ridden so infrequently that we just let it go.
When I rang the Marion store they said it would be $79 and a service. 3 phone calls later and an hour of back and forth. Still no concession that there was an original gear issue with the bike and that a full service was required.
“We sell 300 bikes a month.” Was thrown at me and don’t have an issue. So either I was a liar or 99 Bikes is perfect.
Been a long time customer spending $1,000s of dollars.
Never again. Told my riding group and they were dismayed that you could not provide a bit of service outside the box.
I’m in the market for an e bike. I won’t be coming to you”
“First of all my 1 star rating is for 99bikes. Great product but sadly last product I will buy from 99bikes now you have go e woke and stated the dei is more important than money well just employe the right person for the job.”
“Sent me wrong one utterly dissatisfied I am extremely frustrated I have had to order an new once to fit my bike have used the old one for my dads bike because 99 bikes made it to hard for me to return it so I gave up as I said extremely disappointed won’t be buying here again how ever the kind lady from customer service who helped was great”
“99 Bikes send you push notifications and demand I write a review.. so they get a 1 out of 10.
The headphones I bought are good and work.. I would recommend conductive phones.”
“These were a 2nd attempt at getting anything to fit my bike. Didn't fit 2nd time I've wasted my pension at this store. As for approachable , please employ Women" and or older males who
Can think".”
“Pushy and unprofessional salesperson (Nick) spent more time trying to get us to buy whatever they had in stock instead of actually listening to what my wife and I needed and then assisting. Collecting the bike we finally ended up purchasing online (because we could get better information from the website ourselves than by dealing with the staff in-store) was an ordeal, and one that could have been easily avoided if Nick had been good at his job instead of simply focussing on how much he could sell. I'll be going somewhere else for all my future bicycle related purchases and services.”
“We bought a basket for a child’s birthday. We ordered it 3-4 weeks before the due date. It didn’t end up being delivered on time, with a real lack of knowledge between the local shop where we were supposed to pick it up vs the warehouse. The worst part of this was incredibly poor communication so we could manage expectations.”
“I'm disappointed... I paid over 400 bucks fir my sons mongoose and it came looking like it had been out prior to a previous owner. And they stacked it and there were scratches and marks all over the bike. I don't get to see my boy often and to have this happen was a tragedy... Im really disappointed Gavin Grinsted 0482 982 868”
“Poor online experience, sent the wrong item which I swiftly returned to get it exchanged for the right item. Followed up twice, including to let them know returned item was received but no replacement, no communication and now a delayed refund. Absolute junk. Mistakes happen and that's ok, but that's when you find out about a company's customer service, went from bad to worse! Lots of other options out there. Won't be back.”
