“I love my 9 barista - once dialled in, makes truly great espresso! If you heat the boiler whilst grinding the brew time is shortened and takes no time to clean. A functional, effective piece of engineering for those who love coffee. If you drink it everyday why not invest in good gear?”
“i receievd mine incredibly quick (5 days end to end). the espresso: spot on. ive had taste testings done and compared it to breville, sage and nespresso (i know i know) and this one comes out the best ONCE you dial in your grind and temperature settings. I look forward to grinding my beans and see the coffee push out of the filter. the beat of all: i take my handd grinder and rhe stovetop engineering marvel with me to india and got the same coffee every day.”
“9Barista handled my order swiftly. Package arrived here in Hong Kong in just a few days. Though half of package box arrived wet and deformed. It was on FedEx though. Luckily the machine can withstand water and moisture and still work perfectly after some cleaning. After a few testings on grind size and stove power, the machine now makes perfect espresso!”
“Unfortunately I had to send my 9barista in for repairs. Everything was handled quickly and in a super friendly manner. Within a few days my beloved machine came back to Germany. Even though I caused the problem myself, the 9barista team only charged for shipping, some seals and replacement parts – not labor. They did a great job, the service is great! Thank you very much! Tom”
“Excellent espresso product and customer service. I needed a spare part after I forgot to put water in the chamber making another shot affecting the safety valve seal.”
“Outstanding customer service. I overheated my 9Barista and requested a service. The team communicated excellently. I received a shipping label sent off the device and had it back, fully serviced and cleaned within a week. The whole process was stress free.”
“Very responsive and quick CS experience, and obviously the person I was communicating with knew their product and their position, and was able to offer a mutually-agreeable solution right off the bat.”
“following an order preparation problem, new barista had the problem very quickly. He even offered me an IMS filter for the unexpected delay in delivery. I really thank the team for being quick to resolve my delivery issue. Regarding the machine, it is extraordinary and produces a very good espresso. I do not regret my purchase and am very very happy with it. For any French person wishing to place an order, I assure you the company is honest and very responsive to any problem.”
“Customer service A+, delivery through customs (Spanish ones, which is supposed to be a pain) - A+, the product itself is solid, life-time and durable, which is able to produce a competitive coffee beverage comparing to professional coffee machines (I am a restaurant owner). I am really delighted to have this equipment at home. Thank you for this high quality product.”
“All was fantastic. The shipment (to Switzerland), the speed, the package and obviously the machine itself. A masterpiece of coffee brewing. Top design, top functionality, top taste. TOP! ? And I say this as a Neapolitan, where in my point of view we brew the best coffee worldwide. But with the machine of 9barista you won't find a difference once you learn how to do it. Thank you 9barista ?”
“Great vendor with a great product. The site was easy to navigate and all products have an extensive description. Further, the purchasing process was nice and smooth. I just wish that it accepted paypal for the added security.”
“After only three or four tries I'm producing excellent, cafe-quality shots with the 9Barista. I fumbled around for years with a much more expensive machine and rarely managed to produce the quality of shots I'm getting every time with the 9Barista. Shipping was unexpectedly quick too. I'm extremely happy with my purchase!”
