“I purchased an Alienware Aurora r8 with the best gaming options available. the computer has not worked correctly since it arrived. They refuse to return it or replace it. They can get away with this since they are out of the United States. I am on the phone with technical support daily and get disconnected daily without getting the problems resolved. This computer is garbage, do not spend your money on Alienware! Alienware cannot even get their applications to work. :(”
“WORST COMPANY IN THE WORLD!!!
My laptop is under warranty, they had already about 9 attempts of fixing that, every time they have failed and send it back to me assuming it is working but it wasn't. They do not want to replace it for a new laptop, as I am sure this one is having some manufacturing hidden problems that probably no one will never spot and fix.
So:
- 9 failed attempts of fixing item under warranty
- case is taking over 2 months so far and still not solved
- many of their representatives just ignore my emails and left them without any reply
- and much much more, but I do not have a time to describe all problems
EDIT (2015/04/14):
Today they had let me know politely just to f... off, it looks like 9 attempts of fixing and failing to fix that laptop was Dell's limit.
So yea, I have ended with over 1.5k worth laptop as a tea pad.”
