Allsole Reviews

Name: Allsole
Address: Allsole Customer Service Department Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich, Cheshire
Rating: 1.53

1.5 Rating 30 Reviews

13 %

of reviewers recommend Allsole

1.5

Based on 30 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Live Chat

About Allsole:

Allsole offer designer shoes online for men, women & kids. Great selection of styles and brands such as Vans, Hunter & Moda In Pelle is available. Allsole works with the highly skilled shoemakers so you can always be sure that our collections carry the latest trends from the most in-demand brands including Hunter, UGG and Barbour.

Visit Website

Phone:

0844 453 3213

Email:

customer.relations@allsole.com

Location:

Allsole Customer Service Department Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich
Cheshire
CW9 7RA

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Allsole 1 star review on 7th November 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have payment problem regarding to the Wechat method pay. It shows paid successful on my Wechat, but the website didn't redirect to the confirmation page. I double checked that my bank showed it paid to allsole already. I contacted them by live Chat and Email, the only thing is asking me to wait. I have my order number, transaction number. I can not contact their finance team directly, I don't know why they are taking so long to invetigate it? I have all the evidence but I can't send it to them directly. It was a birthday gift, but it was too late!!! Very Very Very unsatisfied with its shopping experience. Please refund to me!!!!”

Helpful Report

Posted 2 years ago

“I bought shoes and the parcel went missing . After over a month trying to get to the bottom of this they reply is we have to wait for other team to get back to us . So probably I will be left with no shoes and no money . Won’t buy again Thank”

Helpful Report

Posted 2 years ago

“ordered a pair of shoes in green and they sent me a black pair. When I contacted customer service to arrange an exchange the person I spoke to could not help and straight after the green shoes were removed from the site. I’m still waiting to hear back from them.”

Helpful Report

Posted 3 years ago

“Forget about refund or return from this company. It’s from the AllSole. It’s not free postage for return. We've received your request for a return. All instructions on how to proceed can be found within the attached document, simply send back using the cut-out address label. You will also need to include the completed returns form with your item(s). This will help us to process your return as quickly as possible. Any items returned to us are your responsibility until they reach our warehouse. Please ensure you package your return securely to prevent any damage to the items or boxes. We recommend that you use a service which insures you for the value of the goods you are returning in the event of loss on the way back to us. Please retain a copy of your receipt and send to us through your account. Upon this being received by us we will refund your return postage costs, please ensure this cost is kept to a maximum of 15% of the value of your item. If there is anything else that we can do, then please do not hesitate to get in touch through your account and a member of our team will be happy to help. Kind regards, Customer Service Team”

Helpful Report

Posted 3 years ago

“Unfortunately I have to complain about the delivery service of this company. On May 16 I bought a pair of shoes in this store this should have been delivered to Ukraine. I’ve checked before ordering, the info on their website insured me that international shipping is not an issue for them. According to info I’ve received from the store it had to be delivered between May 28 and June 11, but the shipment didn't arrive. Also I couldn't see exactly where my shoes are located, since I didn't have access to see these details on the FedEx website. So i am also questioning the choice of the store to offer untraceable delivery. At the moment of the checkout, I did not pay attention to the delivery options (my fault) but I sincerely think that this should not be offered especially for international deliveries. The Allsole representative answered: "Unfortunately, it does not seem that this was arranged to be sent via a tracked service therefore I cannot provide you with any relevant tracking updates." They also added that they will start investigating where my package is located directly with the delivery service FedEx. To do this I needed to fill out a DOR document. While I was waiting for a couple of days for a response from the manager, I decided to email directly to the FedEX support service on my own to speed up the process. Here's what they answered. "Good afternoon, Anna. The parcel was not picked up by a FedEx courier. The parcel is not in transit. The sender must be contacted. Thanks." Allsole managers replied that they are very sorry, but they do not know where my package is. Also added that I can make a refund or choose other shoes since these are no longer in stock. I replied that I needed a refund and asked when to expect it. More than 4 days have passed since the last letter from the AllSole manager and I still have not received an answer and money. Words can’t describe how upset I am because this package was very important to me since there were my WEDDING shoes. They were out of stock almost everywhere. I really had my hopes up high for this store, which I regret now. I just lost my time. I made an order so early on purpose because on July 3rd they should have been with me. But everything turned out the worst way and I cannot make my dream wedding look come true. I hope that the money will be returned to me as soon as possible. And hope that refund is arranged ASAP. I recommend to avoid this store especially if some important event is coming up. Now I am out of shoes and my money. Watch out and save yourself some time”

Helpful Report

Posted 3 years ago

“Very bad experience. CAN'T CHANGE OR CANCEL after placing a pair of shoe and found it was wrong size just 2 hours time. Allsole said can ask for return and refund after you received. It took 20days to arrive Singapore.I took the ORIGINAL packing to Post office to check to shipping fee(£42+/-) & emailed & notified them. Message return to me, they only willing to bear 15% shipping fee. After few negotiations, they are NOT going to bear any shpg fee. I sincerely hope all buyers from all places not to let them cheat. Lastly to highlight, the product was MADE IN INDIA.”

Helpful Report

Posted 3 years ago

“My boots have arrived today - I ordered them on Sunday!! Quality designer bargains with super fast delivery - what more could I ask for!! I'm heading over to the site for another pair now before they get snapped up!!”

Allsole 5 star review on 13th April 2021

Helpful Report

Posted 3 years ago

“I had ordered a pair of shoes for my mom on there. I should have looked elsewhere but she really liked them. I put in my order on 3/3/2021. A few day ago literally. On the site it says orders dispatch within 3 to 4 days. I went to check the status last night and it showed they are not being dispatched til 5/3/2021! I immediately tried to cancel since it had only been a day and half and their policy stated you have 14days to cancel. It wouldn’t let me. I emailed them and instant chatted them who said they couldn’t cancel because it’s in the processing stage and it’s not going to dispatch in may. I received an email after the chat that says it’s going to be delayed and they don’t have a dispatch date. So which is it? I haven’t even gotten the order yet and the experience has been dreadful! I went to another site and found the identical shoes for 45 dollars cheaper! This company is horrible! DO NOT ORDER FROM THEM....BEWARE!”

Helpful Report

Posted 3 years ago

“I ordered late November and I'm still to get the shoes I ordered. The last email l got was 20days ago informing they are busy due to covid but seriously! I don't have a tracking number. Looks like no shoes for xmas. Will be requesting a refund (if I get any response from them)”

Helpful Report

Posted 3 years ago

“Customer service is a disgrace. You cannot organise a return when they send you the wrong size and they insist you take photos even though it is their mistake. The trainers were expensive and were if no use because they were the wrong size. They are a disgrace & will never use again.”

Helpful Report

Posted 5 years ago

“I bought a pair of shoes, which has never arrived. Firstly, I haven’t received a tracking number for the delivery; secondly, I had to go through a lot of paperwork in order to get my refund (which I still haven’t received!). It was my first and last experience with Allsole. I hope you will see my feedback before you order from Allsole and save yourself a lot of time!”

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Posted 5 years ago

“Quick delivery of trainers and excellent price.”

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Posted 7 years ago

“Low prices on sale. Good selection of the brands and goods. Cheap shipping. Exellent quality of the goods. Can recommend this store”

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Posted 7 years ago

Allsole is rated 1.5 based on 30 reviews