“They are terrible in the UK. I had the worst experience with a company in my life. Bought tyres and paid for the fitting which showed as available on the website. After the order was made they requested to change the fitting date saying they were not able to fit the tyres in the first date which I accepted... Arriving the second fitting date, suggested by them as available for fitting the tyres... New change of date requested by them... Once again I accepted change all my plans... Third date happened and nobody showed up, not even a call received providing an explanation making me stay hours waiting and changing once again all my plans. Result: almost 4 weeks and nothing. Now without my permission they booked a fitting date sending me an email and not even waiting for my reply if I'm available or not.
What a nightmare. Refund requested that I believe will be also be another nightmare. Avoid this company is my recommendation.”
“I ordered a trailer tire from Blackcircles.ca (Canada). I received a recent date coded tire in perfect condition within two days, at a good price. Everything worked out perfectly. Thanks.”
“I noticed a lump in the side wall of one of my tyres so I ordered the required replacement tyre from blackcircles and fitting for 4 days time, the morning after placing the order i hit a subsequent pot hole and the tyre failed, I just managed to limp the car round to the garage where it was to be replaced, despite being booked in for three days time the tyre was just being delivered as I arrived, half hour later problem solved would highly recommend!”
“Ordered my tyre tues for fitting Friday, Thursday evening “failed to deliver tyre, rescheduled for the Tuesday, now Monday, failed to deliver again and this time not rebooked but at least another 3 days.. I go away in 4! Joke”
“Fantastic service, tyres arrived on time. I actually ordered two wrong tyres as I didn’t realise the back tyres were wider than the front. Black circles refunded me immediately and sent out the correct tyres I should have ordered. Will definitely use again.”
“!!!MISLEADING!!! What a joke of a company! Ordered tyres for the amount of £300. Meant to be fitted in two days time. This company emailed me to say that they can’t be fitted on that day due to the garage not having the space they have advertised on the website (misleading). I agreed to a new date and I got another email later that day explaining that they can’t do that date too because they won’t be able to deliver the tyres in time to the garage, and that next fitting date will have to be another 3 days on top of that so by this time it’s 5 days away. A day before the fitting is due (today) at 5pm half an hour before their office shuts they email me to say that they didn’t manage to deliver my tyres to the garage and the fitting has to be moved another 2 days. Avoid this cowboy company at all costs not worth it might as well go to Asda tyres cheaper tyres and fittings available next day!”
“My apologies to all the other Reviewer,,,
I had a World Class Service with theses guys.
My set of tires arrived fast and on time (Rare these days)
Furthermore I live in Northern BC, and it's snowing like a mofo up here.. lol Good Job Boys... (...and girls, and those undecided too LMBO) wouldn't want to upset anybody :)”
“If you want a company to get in the way of you getting tyres on your car use Black Circle. I'm now on my 3rd appointment risking 12 points every time I use my car. I've been shouted at by one of their Customer service advisors. Can't think of a worse customer service experience.”
“AVOID.
Booked and paid for new tyres. Was scheduled for Saturday at 10am. Received an email on Friday at 4pm advising the tyres were not available and it had been rebooked for a Tuesday. They advise their courier service let them down but to only be advised of the same at 4pm the evening before the fitting is unacceptable. I'm running on nearly bald tyres and am now left in a very difficult potentially dangerous situation, particularly with the very cold weather we currently have. This was booked over a week ago so there is no reason for such a late notification. To rebook a weekend slot to a weekday slot is also a joke. Don't waste your time!”
“Worst experience ever! Avoid at all costs!!!
Ordered tires 25th and waited to receive the confirmation from the garage. After 3 days of receiving no confirmation I decided to called the garage to see what's going on, they guy said tire machine is broken and we already informed Blackcircle. (No communication at all!! Total mess!!). Then called blackcircle to book me for another garage they booked for another garage and on the phone gave me the address and said he also send me the email confirmation but didn't send me email confirmation! Been waiting all day to get an email but i didn't and decided to give them a call but they were closed. Tried to find the number from Google as he gave me the address then called the new garage to confirm have blackcircle booked me for tomorrow at 8:30am? They were not aware of it and he said it's the 6th time it happens they just book people in without any confirmation just come tomorrow and I'll change the tires.
Absolute mess!! No communication between them and the garage and the customers. People be aware when you order from them you have to keep following up between the garage and the blackcircle. Avoid at all costs!!!!”
“Tyres ordered on 09/12/2020 and booked it to get fitted on Saturday 12/12/2020...Blackcircle did not deliver, Tried to get job done at another fitting station via black Circle...not possible, the fitting station wanted £60 for 2 wheel wheel alignment. Booked into the first fitting station via black circle for the following Saturday 19th December, get the car down to the fitting station at 08:25hours, fitting station phones me at 11:25 saying black circle had failed to deliver the tyres yet again. Came home phoned black circle to ask what on earth was going on? Asked to have my £252.07 refunded immediatly and was told refunds would take 3-5 working days, Black circle have had my money since 09/12/2020 and they want to keep it longer...infact possibly over the Christmas period???? I could have been fined and got points on my license because of these clowns...ABYSMAL SERVICE!!!”
“I ordered 4 Transforce AT2 tires. I was delivered 3 of these tires, and 1 "Destination XT" how can I install 3 of the same tire and one different. I've emailed them and they haven't responded. I can't put these on until I get all 4!”
“Awful experience from start to finish.
From booking and selecting order this process was frustrating and a poor customer experience I do not want again, I would not recommend Blackcircles and will not book again.
Booking was made online on the 25th Nov for booking on Monday 30th, booking was confirmed on 26th Nov for Tuesday 1st Dec at time dictated by fitter that was not suitable for myself due to work commitments. I made plans with work to allow attendance at fitting.
On day of fitting scheduled at 11.45am, I woke to view email to advise the tyres had not been delivered and the appointment was being pushed back until Thursday 3rd Dec at 11.45.
Upon reading email regarding delay I phoned and discussed my concerns with customer services about this delay and issues this causes myself with work etc and the reply was shockingly poor. The advisors I have spoken to time and time again failed to offer any suitable resolution, no managers called back when promised and it was dictated to me when I should get the tyres fitted. I had already taken day off work for the booking only for last minute cancelation and was expected to take more time out work to attend appointment when it suited blackcircles, interesting that the customer service rep confirmed if she was in my position with moved booking that blackcircles themselves expect staff to give a min of week notice to take annual leave and could not tell me why the expectation of my employer should be any different.
When trying to resolve this booking and its delays with customer services, I was somewhat amazed at the solutions offered... these included the suggestion of collecting the tyres and to take them elsewhere to be fitted!! wow! that was a shock.... When it was made clear numerous times to several members of the customer service team that the inconvenience caused was not acceptable and I could not take more time out work for the appointment it was suggested I could drop off the car in morning and get public transport to work and collect car again after work with blackcircles paying my public transport cost - I take this as an insult! This option was inappropriate given the inconvenience caused already to this point and the fact I would not be able to travel to and from within opening times of fitter and my commitment to my employer.
When rejected and pushed I was offered a mobile tyre fitter but I highlighted the fact I had already paid for wheel alignment which could not be completed by mobile fitter and it was then suggested I take my business elsewhere. I refused given the time it had already taken and insisted the booking is resolved at which point I was advised my only option is to accept the re-scheduled appointment. At numerous points I was promised a call back from managers and no call arrived leaving me to call again and again to resolve the booking itself....
On day of rescheduled appointment I attended the fitting as directed and was left waiting for 30 mins before any work started despite no other cars in for any fitting. The car was not put on a ramp, only front end raised using 2 jacks with wheels removed and new tyres fitted. Tyres fitted but the wheels
then reattached not using correct torque given the power tools used. as a final insult, NO WHEEL ALIGNMENT was completed despite all the issues with this booking to date this was missed and not completed.
During fitting I noticed the 2 employees on site looking inside the car, when questioned they said they was looking for the tyre pressure label and proceeded to inflate the 2 front tyres. Upon leaving the fitters and checking the tyre pressures set by the fitter, both front tyres had been set to 45psi which is over the recommended pressure for the car / tyres.
When booking was complete I phone to highlight my displeasure with the lack of wheel alignment that had been included for £30 and not complete by the fitters.
Option for review blocked due to deleting booking and new booking without alignment”
“Dont stand behind their products.
I purchased tires from them, I was happy with the initial delivery. Their site is ok to use.
BUT, after getting them mounted, 80km later a bubble appeared in one. My tire shop told me I shouldnt drive, CS responses have been days apart and require me to ping them to get any response.
I finally got some concrete info from them and their response was to blame an invisible road hazard without any indication it would be so. They then told me that if I wanted warranty service I would have to pay to send the tire away. And due to them not having stock that I could call around to local garages to try and find one. Meanwhile, I still cant drive my vehicle...
I left the call with no resolution and no timeline to resolution. Simply put, they dont stand behind their product as when something goes awry, their solution is to put the responsibility on anyone else that they can.”
“I ordered tires or my son's Mazda 3. Installation was scheduled in a local shop within a week. Any questions I had were answered same day. Installation went as scheduled and best price! I would use them again for my own vehicles.”
“I knew exactly what I wanted (4 - Toyo open country A/T275/55R20), ordered them online from Blackcircles.ca. They arrived a few days later, free shipping! Pricing on 4 tires was less than what the local tire shop that buys $2M in Toyo annually could buy them for, never mind sell them for. Overall I saved $500 and change by buying online, then it was another $100 to mount and balance. Total savings was $400. Thanks! I'll buy this way again for sure.”
“I ordered Tires in November 2020 that I had trouble finding stock everywhere local and I received them 2 days later, I was total surprised to receive them so fast and that they had what I wanted in stock. I recommend them all that time. Super great service!!!!”
