BrandAlley Reviews

"\u2026\nI had purchased a Mirror table with a moving time machine. It was just soon after a year that the table suddenly fell off while I had few guest at home. The screws fell apart everything on the floor and the most terrifying thing to happen was that it hurt my 11month old child. This product is not safe stay house hold...after I informed Brandalley they said since the product is been purchased 60 days before they could not do anything so they got in touch with the main seller... And he said since its been more than a year they cannot do anything... I'm sure if it would have been 6 months then they would have said the same...these people only want to make money... But when it comes to take responsibility they step back... It was the product and was not safe for a household. Then I believe Brandalley is equally responsible for it as it was purchased from they website.... Don't buy anything from them because they products are not safe and then don't take ownership"

"\u2026\nI had purchased a Mirror table with a moving time machine. It was just soon after a year that the table suddenly fell off while I had few guest at home. The screws fell apart everything on the floor and the most terrifying thing to happen was that it hurt my 11month old child. This product is not safe stay house hold...after I informed Brandalley they said since the product is been purchased 60 days before they could not do anything so they got in touch with the main seller... And he said since its been more than a year they cannot do anything... I'm sure if it would have been 6 months then they would have said the same...these people only want to make money... But when it comes to take responsibility they step back... It was the product and was not safe for a household. Then I believe Brandalley is equally responsible for it as it was purchased from they website.... Don't buy anything from them because they products are not safe and then don't take ownership"

"The absolute worst customer experience I\u2019ve ever had period. Brought a couple of pairs of trainers online one of which was for my partners birthday. Paid for next day express delivery which I did to coincided with my day off from work. Order was made successfully and money deducted out of my account, including the express delivery fee. I sat in the next day constantly checking my email and looking out the window for a delivery vehicle. I got to 17:00 and no delivery so made a call to customer services. They returned my express delivery charge and said that my order wouldn\u2019t be out as promised but said it would be out the following day. Yeah you guessed it. No despatch email yet again which means they haven\u2019t sent the items again. After several calls to customer services which I was basically passed around and held on hold, I was told a manager would be calling me back within the hour. Yeah you guessed it again.....no call !!!!!! I just got sick of the whole entire experience and just cancelled my order. Absolutely the worst experience I\u2019ve had shopping online. Will never use again. Had to ask the woman from the company of it was a genuine company as I felt like it was some sort of scam company. She said they were a genuine company. My advice is to stick to the bigger retailers. Avoid this company like the plague. Will save you a lot of heartache & stress in the long run. If only they sent out what you buy as quickly as they send out their marketing emails !!!!!!! Something isn\u2019t right somewhere. Reminds me of The Wolf Of Wall Street........a cutting edge technology company out of the mid west.......in reality it\u2019s a very small company in someone\u2019s garden shed. That\u2019s very much the feel I got. Great online presence and that\u2019s all. Blamed everyone and everything from COVID right through to Santa\u2019s elves. AVOID AVOID AVOID !!!!!!"

"The absolute worst customer experience I\u2019ve ever had period. Brought a couple of pairs of trainers online one of which was for my partners birthday. Paid for next day express delivery which I did to coincided with my day off from work. Order was made successfully and money deducted out of my account, including the express delivery fee. I sat in the next day constantly checking my email and looking out the window for a delivery vehicle. I got to 17:00 and no delivery so made a call to customer services. They returned my express delivery charge and said that my order wouldn\u2019t be out as promised but said it would be out the following day. Yeah you guessed it. No despatch email yet again which means they haven\u2019t sent the items again. After several calls to customer services which I was basically passed around and held on hold, I was told a manager would be calling me back within the hour. Yeah you guessed it again.....no call !!!!!! I just got sick of the whole entire experience and just cancelled my order. Absolutely the worst experience I\u2019ve had shopping online. Will never use again. Had to ask the woman from the company of it was a genuine company as I felt like it was some sort of scam company. She said they were a genuine company. My advice is to stick to the bigger retailers. Avoid this company like the plague. Will save you a lot of heartache & stress in the long run. If only they sent out what you buy as quickly as they send out their marketing emails !!!!!!! Something isn\u2019t right somewhere. Reminds me of The Wolf Of Wall Street........a cutting edge technology company out of the mid west.......in reality it\u2019s a very small company in someone\u2019s garden shed. That\u2019s very much the feel I got. Great online presence and that\u2019s all. Blamed everyone and everything from COVID right through to Santa\u2019s elves. AVOID AVOID AVOID !!!!!!"

"The absolute worst customer experience I\u2019ve ever had period. Brought a couple of pairs of trainers online one of which was for my partners birthday. Paid for next day express delivery which I did to coincided with my day off from work. Order was made successfully and money deducted out of my account, including the express delivery fee. I sat in the next day constantly checking my email and looking out the window for a delivery vehicle. I got to 17:00 and no delivery so made a call to customer services. They returned my express delivery charge and said that my order wouldn\u2019t be out as promised but said it would be out the following day. Yeah you guessed it. No despatch email yet again which means they haven\u2019t sent the items again. After several calls to customer services which I was basically passed around and held on hold, I was told a manager would be calling me back within the hour. Yeah you guessed it again.....no call !!!!!! I just got sick of the whole entire experience and just cancelled my order. Absolutely the worst experience I\u2019ve had shopping online. Will never use again. Had to ask the woman from the company of it was a genuine company as I felt like it was some sort of scam company. She said they were a genuine company. My advice is to stick to the bigger retailers. Avoid this company like the plague. Will save you a lot of heartache & stress in the long run. If only they sent out what you buy as quickly as they send out their marketing emails !!!!!!! Something isn\u2019t right somewhere. Reminds me of The Wolf Of Wall Street........a cutting edge technology company out of the mid west.......in reality it\u2019s a very small company in someone\u2019s garden shed. That\u2019s very much the feel I got. Great online presence and that\u2019s all. Blamed everyone and everything from COVID right through to Santa\u2019s elves. AVOID AVOID AVOID !!!!!!"