Clarks Reviews

Name: Clarks
Address: -, - -, Somerset
Rating: 3.06

3.1 Rating 81 Reviews

51 %

of reviewers recommend Clarks

3.1

Based on 81 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat

About Clarks:

C & J Clark Limited was founded in 1825 in Street, Somerset. Clarks is one of the UK&s largest, privately owned company&s. Sold in nearly 150 countries worldwide Clarks has a broad reach, creating footwear for men, women and children.

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Anonymous // 01/01/2019

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“Pathetic service Bought school shoes for my son in Feb 19 from Crawley mall store, my son was not entirely happy with the shoes but the fitter said that the shoes were fitting perfectly and if we had any problems Clarkes have 4 months fitting warranty. My son stopped wearing the shoes within 2 months as they are tight and when I went to Clarke's they said there was no 4 months warranty, the girl gave me wrong information. Also, to prove that the shoes are tight I need to make my son put on the shoes for a week and if there are blisters then they will know that the shoes are tight!! How sick is that!!!”

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Posted 5 years ago

“Friendly fast customer service today from Nunya at the high street Kensington shop”

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Posted 5 years ago

“I have used Clark’s in Kidderminster for over 16 years I have always had an excellent service the staff have always been top class until today. A lady with no people skills not prepared to go the extra mile miserable and unaccomadating what a disappointment. The member of staffs name is Kelly and she has really let the shop down today. Very disappointed good customer.”

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Posted 5 years ago

“Boots shoddy, skimped on size compared to same boots in another colour, leather poor quality. Customer service poor, they promise to ring and don't. It has taken weeks for them to respond to my first email. Boots caused injury to both ankles, confirmed by my Dr. I will never buy another item of footwear from them due to inadequate customer services. I have spent time and money travelling to the store in York and the Drs. yet still they cannot deal with me efficiently, very frustrated and angry.”

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Posted 5 years ago

“Shop assistant was extremely helpful and went out of her way to asdist me. Assistant name was jacqueline. Assistant number= 303 Unit #2071.”

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Posted 5 years ago

“Customer service was spot on I am thankful for all shop staff especially Joanne she was brilliant I do recommend you get down to Clark’s Walthamstow!”

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Posted 5 years ago

“I was charged twice for 1 pair of boots on the 24th of December 2018 on my credit card. I have been trying to phone customer services and left waiting listening to music for half an hour. Very unhappy customer.”

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Posted 5 years ago

“I ordered some boots online from Clarks a week ago which were now due to be delivered. I have just received an email to say my order has been cancelled?! No reason given on email or apology. I rang them straight away & their first recorded message says if your order has been cancelled it is because of lack of stock! Item was clearly showing in stock when I ordered! It has taken them a week to tell me it is not - this is not acceptable & they are utterly incompetent. I won't be ordering from Clark's again because I can't trust them to fulfil my order.”

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Posted 5 years ago

“Ordered on Tuesday 1st January totalling £63.50 (money came out my account next day). Had an email on the Monday 7th January saying they had refunded my order (still pending expected refund 10th Jan!) as the items were out of stock, really disappointed & annoyed that they took my money straight away.”

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Posted 5 years ago

“Took over a week, and a chase letter, to eventually be told the item was out of stock. No appology or explanation By that time all alternatives in the sale were gone. Why it takes so long to do a stock check at the warehouse is beyond me. Having been given a delivery date at the time of order you would have at least expect someone to notice the order had not progresed after it was supposed to be wih the customer.”

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Posted 5 years ago

“30/12/18 0011 HRS weather lousy. walked into clarks Denton,to be greeted by Glen with a beaming smile asking if he could help? I repied ,am just looking. After choosing 2 pairs to try I turned round and glen was there .I asked could I have both full pairs to try plus a shoe horn. After trying them on I told glen I would have both pairs,he reboxed them while I was putting my shoes on then escorted me to the till. In and out in 30 mins with exellent service. My kind of shopping.”

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Posted 5 years ago

“Excellent customer service from zhara who is a real credit to the company.”

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Posted 5 years ago

“Hi bought a shoes today from charks & was well impressed with the Customer Service expierence trust me, the service that was delivered was excellent & i have to highlight (Palv) from The Clarks Shop, 2 Humberstone Gate, Leicester & please to keep up the good customer service work.”

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Posted 5 years ago

“Visited your St Helens shop yesterday afternoon with my daughter and two grandsons aged four and two. We were served by Rachael who provided first class service. She was extremely helpful and patient with the two children and we left very satisfied with four pairs of shoes”

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Posted 6 years ago

“Bought a pair of shoes 1 month ago and the left shoe leaks.”

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Posted 6 years ago

“I have visited Clark’s in wickford high street several times now and the service that they provided was amazing. I have a 2 year old boy and I am always unsure if he needs a new shoe size and the staff are approachable, friendly and knowledgable.”

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Posted 6 years ago

“The assistant Ellie should be a role model for new workers she is very patient and doesn’t mind if we make mistakes for example I ask for a size 2 👞 shoe then I ask for a size 3 me and my kids say that she deserves a break and she deserves to be on a higher level thank you respectfully sincerely Fawzi and family”

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Posted 6 years ago

“They delivered my leather goods very quickly and professionally. Delighted with products.”

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Posted 6 years ago

“The sales assistant lynzi at the lowestoft store was polite and helpful she not only helped me make sure the shoes were a good fit she also brought some black boots to try they were so comfortable I bought them too great service highly recommend”

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Posted 6 years ago

“Very good quality and inexpensive”

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Posted 6 years ago

Clarks is rated 3.1 based on 81 reviews