Coolshop Reviews

Name: Coolshop
Rating: 1.37

1.4 Rating 193 Reviews

9 %

of reviewers recommend Coolshop

1.4

Based on 193 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About Coolshop:

Coolshop.co.uk covers the cheapest prices on videogames, consoles etc. and includes free shipping. Fast delivery of games and consoles. Blu-ray, PC, PS2, PS3, PSP, XBOX 360, Nintendo Wii, Nintendo DS - all the best prices available.

Location:

-, - United Kingdom

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Coolshop 1 star review on 29th January 2025

Joe

Coolshop 4 star review on 29th January 2022

J.Godden

Coolshop 1 star review on 29th August 2021

Shane

Coolshop 1 star review on 28th July 2021

Very Disappointed Customer.

Anonymous

Anonymous // 01/01/2019

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“I ordered the Soda Stream Terra for £59 with no extra postage to pay. Excellent value if you don't mind a wait for your order to arrive. If you want excellent service next day delivery and all the perks, go and buy at full price - if you want a bargain you're in the right place. I'm delighted with my purchase - £27 cheaper than the nearest alternative supplier for the same goods I could find.”

Helpful Report

Posted 1 year ago

“Felt inspired to do this as the reviews on here were so bad it got me terrified I'd used a fraudulent website. My product turned up 10 days after they shipped it (11 days after I ordered it), which was within the 6-12 day window they gave me. There was also a warning when I bought it that it might take this long as it was coming from overseas. The website is super easy to use and the tracking links/information were as good as it gets. Constant updates available. They offered the cheapest price online for the product I ordered and it turned up in perfect condition, very well packaged. I am very happy and wish I hadn't read the bad reviews.”

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Posted 1 year ago

“Wish I could give zero stars. Fake tracking number was given. I hve no clue where the product is. Zero customer service. Absolute BS company”

Helpful Report

Posted 2 years ago

“Terrible customer service. Company unable to deliver prepaid game pre-ordered in time for the release date.”

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Posted 2 years ago

“Seems to be the same story for all, and mine’s no different. Best price, only place I could find the item yardda yadda so I ordered. I got a message saying they were about to dispatch my order then got something from Royal Mail saying they were awaiting a package, and then nothing. I guess that goes along with their honesty policy - they didn’t lie and say it was dispatched, just that it was ready to :) I waited weeks then contacted them saying I hadn’t received anything. Amazingly they emailed me back and said it was in customs and might take awhile. (When I moved from the US our large container made it through customs in a couple of days) weeks later still nothing. Please DO NOT ORDER FROM THEM!! This place, and one’s like it, need to be put out of business!!”

Helpful Report

Posted 2 years ago

“8ve used cools hop for a few years now. Never had an issue. I ordered a game just before Christmas, it arrived and didn't work. I started a return. Coolsshop sent a freepost return label. I posted it and now they are asking for proof 9f postage. Duh. Can't get a refund at the moment. They say it has to return back to their warehouse for inspection. Its an empty box with a code for the game again duh. Customer services are unhelpful and take forever to get back to you.”

Helpful Report

Posted 2 years ago

“So disappointed; contacted them as the tracking showed that my order had been delivered 3 weeks after the order was made. Advised to contact the postal service - nothing could be found!! I contacted them a second time - no reply. Now I see that they have a reliability rating of 1%”

Helpful Report

Posted 2 years ago

“Not very fast delivery but goods were dispatched from Denmark so acceptable. This is where it ends, goods were faulty, returned, received in UK warehouse - no acknowledgement of this but as parcel was tracked had Royal Mail confirmation. Waited and waited still nothing, used live chat where it became obvious the person I was talking to would say anything to get rid of me but eventually was told refunds take 6 weeks because not issued until goods arrive and have been inspected back in Denmark...........................waited & waited, emailed, again being told anything to get rid of me, ended up emailing daily, was then told I could have a refund if I signed a document to say the goods were lost in transit - replied threatening to post on social media what a shambles this company is, refund received in 7 days. DO NOT BUY FORM THIS COMPANY - I've just read they advertise on Face Book, I don't use Face Book but maybe it's time someone who does and has had the same shoddy service I had posted on there just how terrible these people are.”

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Posted 2 years ago

“There is NO customer service, delivery,returns and certainly NOT refunds. What an absolute blatant SCAM. How so facebook allow these crooks to advertise and scam innocent people. they need to be stopped, I did not reeive the goods I ordered and ;paid for. But did recieve a gift of a ring that you can buy at any market for $0.50”

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Posted 2 years ago

“IF * YOU* GUYS * WANT REFUND PLEASE CONTACT US ON*********** +1 (8O5) 4IO 5O4O”

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Posted 2 years ago

“Scammers don't give them nothing because u will get nothing ever they are big scammers need ro be shut down”

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Posted 2 years ago

“I placed an order September 23 rd still have not received it. !!”

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Posted 2 years ago

“I ordered 3 outfits in Oct 22. No confirmation email or any contact at all. Nothing advising me it had been dispatched either. I then got a ring in a parcel last week which reminded me that I hadn't heard anything. I emailed them & got a response with tracking number to say it had been delivered last week. Cannot believe they can send a ring instead of the 3 outfits ordered. NOT HAPPY!!!!”

Helpful Report

Posted 2 years ago

“Where is my orders you claim was delivered in October 20, 2022!?!?! That’s a outright lie!!! This company is scamming people and I want my money back!!! Facebook is allowing them to advertise on their platform and should also be responsible for them ripping off customers!!!! I am furious and won’t stop until I get satisfaction!!!!!”

Helpful Report

Posted 2 years ago

“Delivery time is 6-12 business days, do not order from them, they might be cheap, but you wont get your preorder game on launch day. Useless”

Helpful Report

Posted 2 years ago

“Total scammers - sent out faulty product and would not refund or fix it. Wasted a LOT of my time and money. Avoid.”

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Posted 2 years ago

“If I could give zero stars and jail time to these people I would! Nothing but scammers!!!! No phone#, non-existence customer chat line/ 5 different email addresses with response to my inquiries about my order. They claimed to have shipped my order; gave false tracking#, blamed delivery service for not delivering and then .... told me my order was back ordered ; had not been sent , items sold out and not in stock BUT they had sent me a nice little gift as an apology for not sending items. Stay away!!!!!!! Stay far , far away from this company!!!!! Let us all unite to destroy this company and put the bastards in jail!!!’n”

Helpful Report

Posted 2 years ago

“I ordered a bunch of clothes from them. Nothing showed shipped and then suddenly they gave me a tracking number. After a few weeks they showed the package as delivered. What delivered was done cheap ring I didn't order with that tracking number so they could say I got it. Yes, a package no bigger than my palm held 10 items of clothing. When I messaged them again they said that was a gift and be patient for the rest. Don't buy from them 8 emails later and still nothing.”

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Posted 2 years ago

“Never received my order. Never received a response from their chat or email sites. They claimed they shipped the item and it was delivered .... ah no they didn’t. Reported them to the Fedwral Trade Commission who opened up a file on them. Big time scam!!!! Hope they all rot in jail!!!!’”

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Posted 2 years ago

“They said I received my order and I did not.Usps does not have any kind of numbers that this company gave me. I need my clothes 6 items for $40.76 ,I am disabled and on a limited income. I hate being screwed over 😒 😑”

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Posted 2 years ago

Coolshop is rated 1.4 based on 193 reviews