“
So now I'm sent to the head office in spite of the fact that it :
- after no reply from customer service on the status of my order, on the 15 I sent the order cancellation, formally with all the information required.
”
- LRodrigues
“
Had to drive 50 km to collect my parcel at the German toll and pay high taxes. Wrote countless emails to Customer Service and never got a refund.
”
- Myrna
“
""Mixed dye lots. This is a specialist yarn retailer who should know that you always need yarn from the same dye lot. Added to that torn packaging, slow delivery and lack of response from customer service. Deramores used to be great, I don't know what's gone wrong.
”
- TJ
