“Certainly would NOT recommend this company.
Easy to take your order and money, unfortunately a terrible automated customer service model when chasing up your order that is 2 weeks overdue. Over promise and under deliver seems to be their model. Still waiting for answers and a shed 🙏”
“Worst company I have ever dealt with. Ordered a shed in October, it was never delivered. I requested a refund and they have refused to process it until they get the shed back even though they know I never received it. I have lodged a complaint with the department of Fair Trading and suggest anyone else who is having issues with this company do the same. The more people who lodge a complaint the better, this way something can be done to hopefully be done about them.”
“I ordered a shed including delivery 25th November. I was advised of tracking numbers 9th December. By a week later the shed had not moved from "picked up". After multiple calls, messages and emails I was advised they would sort it out. I gave them the benefit of the doubt after reading other negative reviews but that turned out to be a bad decision. They then admitted that they could not deliver the shed because the freight company didn't deliver to my address, and that I would instead have to organise my own way of getting the shed. Naturally, I insisted on either confirmation it would be delivered as invoiced or my payment would be refunded. They admitted in writing and by telephone on 17th December that they had made a mistake and they would refund my money.
Come 30th December, no refund. After phoning them, I'm told I have to wait until a shed I've never seen is returned by their own distribution company before a refund can be processed.
I am now taking legal action to recover the cost of the shed plus legal costs. They made a bad transaction so much worse. Ruined a XMAS present and have held my money that they took in an instant for 6 weeks.
Do NOT deal with this company, for an Aussie company they claim to be they obviously missed the lesson on what a fair go is.”
“Ordered my shed in August and got most of it within a month. Sure there were some scratches but that was ok.
However, my order was missing the 2 louvre windows I ordered.
When I called, I was told there was a delay and I should receive them in October. I was also told I would receive an email update. That never came. So I called again, same conversation, but still no louvred windows or updates.
Guess what I called again, and was told the same situation. Still waiting and no update.
So right now, I’m still waiting on the phone for an update. Apparently, the team is waiting for a manager to get back to them.
It would be great to speak to someone who could respond specifically to my order.
Overall, product ok, but follow up and communication is abhorrent.”
“Service, pretty good, price, yeah we were happy, as for the "5 EASY STEPS", well talk about misleading.
Sure it need to be assembled but for those that haven;t put a dozen of these togethers, be prepared to set aside almost a day.
The "5 Easy Steps" must be the 5 panels you need to put together, 4 x walls & the roof.
Make no mistake, if you LOVE putting IKEA together, then this may be for you, but if you aren't that way inclined, be VERY CAREFUL about what you're getting yourself in for.
End result, we got it up, and it's a good shed, but by NO MEANS is it 5 Easy Steps.”
“Great service from start to finish, kept me informed of the delivery process throughout. On the day the delivery team arrived right on time and got the shed up quickly and professionally. Would recommend Easyshed to anyone in the market for a new shed!!”
“Excellent Website! Excellent Staff! Excellent Service!!
Dont look no further, Easyshed is the best shed company out there! I love my new shed! It will properly out last me!”
“Website very easy to use, you can make your own shed to order!
Delivered within the time frame advised! Office team very helpful! Fitters fitted the shed so quickly and efficiently! All round outstanding service! Will recommend this company to all!”
“Had my bespoke shed delivered and installed today, the quality of the shed is beyond my expectations! Friendly and very helpful staff, 100% recommend Easyshed”
“Love my new beast shed, so sturdy and strong! The installation team were so polite and cleaned up after themselves...can’t ask for more! So glad I decided to go with Easyshed, can’t wait to show my new beast off!”
