“One week went by and the delivery details hadn’t changed/ I emailed and received a prompt response assuring me that the shed had been dispatched- on the 13 day nothing had been updated in the delivery info so I sent another email- the response was sorry you have been informed blah blah but I am happy to tell you that your shed was despatched today and please allow 14 business days for delivery- what that is six weeks I sent another email saying I wasn’t informed it had been delayed and why wasn’t it desoatched when she told me so no response—it feels like they have taken our moneybut there is no shed being delivered- if I hear from them and if we receive the shed next week and get an apology that is genuine I will change my review”
“I ordered a shed from this company on Saturday. Monday I receive an email stating my shed would be ready in 8 weeks, although the website states sheds are manufactured in 3-5 days and as for shipping allow up to 15 days. Not to tell a customer the 'real' time is unethical. I then tried to cancel my order, less than 24 hours after the order was placed and certainly well before my order was sent to be manufactured. Instead of cancelling my order and providing a refund (which I asked for, 9 times), I am bombarded with emails with different delivery dates, trying to bribe me with free gifts and just down right ignorance when it come to requesting a refund. I even went higher and emailed the CEO but no response. The time they have taken to agree to provide my refund, which they legally must do, is just wrong. They get you to write a great review when you order and then the trouble starts. Do not believe they have these great ratings because those reviews are before the trouble with this company starts.”
“Absolutely impeccable! I would like to extend my sincere gratitude for the valuable information you've provided, Thalia. Your insights have truly been enlightening and greatly appreciated.”
“Don't waste your money on Easy Shed.
My son purchased a 3x3 shed 3 months ago and it is still not built! Missing sheets, wrong sheets, poorly fitting sheets the list goes on and on. He now has to go to Fair Trading.
I bought a 3x3 Asbsco shed and it was built in a day by 2 people ..... cheaper & better, IMO.”
“The support from Lette was excellent. Gave me the clear dimensions that I'd requested and provided the link to the manual that I was chasing. Very efficient.”
“Incorrect delivery information provided - not dispatched or delivered within advertised time frames. Waiting on shed delivery for weeks now, Easyshed don't return phone calls. They say courier is actually 10-14 business days from date of dispatch, which wasn't until 2 weeks until after we actually ordered - so potentially 5 weeks. But who knows when it will actually get here. Super frustrating as we can't progress our landscaping until it arrives - have trades waiting. Do not use these guys, not worth it.”
“It look longer than expected to get the Shed. I still don't have it. I tried to cancel the order and the company wants to change me more than the original cost to cancel/return the order I haven't received.”
