Envirofone Reviews

Name: Envirofone
Address: Guildford House, Heather Close, Lyme Green Business Park, Macclesfield, Cheshire United Kingdom, Macclesfield
Rating: 1.14

1.1 Rating 92 Reviews

3 %

of reviewers recommend Envirofone

Company Reviews

Questions

Metrics

1.1

Based on 92 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

01625665791

Email:

enquiries@envirofone.com

Location:

Guildford House, Heather Close, Lyme Green Business Park, Macclesfield, Cheshire United Kingdom
Macclesfield
SK11 0LR

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Envirofone 1 star review on 10th September 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I sent off my phone etc, they offered me originally £68 for my phone. After they had received it the price went down to £17 in which they said it had a photo issue , which was very new to me . I asked them to return to me , which they did very promptly. I then took into my local market offered me £50 . I feel envirofone are not to be trusted and best to shop around.”

Helpful Report

Posted 3 years ago

“I had used envirofone in the past but this time its like the company have changed. They had always been honest and decent however this time when returning a £190 phone they adjusted the offer to £38 and said it will be automatically accepted unless action isn't made. you can't decline this offer online. As soon as I called to reject they offered to increase the £38. This isn't the actions of an honest company.”

Helpful Report

Posted 3 years ago

“Avoid this company They took my money and sent a faulty phone. Because I don’t own a printer I can’t return it. Appalling customer service. Phone ring and rings but no answer.”

Helpful Report

Posted 3 years ago

“Sent iPhone 7 off which worked perfectly. Didn’t hear from them so logged in to find offer reduced from £85 to £21! Rang & they claimed screen burn and swollen battery! Asked them to send back and won’t use them again.”

Helpful Report

Posted 3 years ago

“Wish I had read these reviews before using envirofone. Sent them my galaxy s7 edge in pristine condition, even had the motherboard replaced last year. However I then get an email from envirofone claiming screen burn and a reduced payment by 75%. I see this is a common theme with them. I am sick of these companies short changing us! Do yourself a favour and give these cowboys a wide berth. The only reason I gave a star is that I cant review without giving some sort of rating. Reality = 0 stars”

Helpful Report

Posted 3 years ago

“I have sent them my pristine condition Galaxy S8...from the day I got it it went into a spigen case and vnever came out, in fact the rear of the phone still has its protective wrap covering the s/no and imie barcode sticker, I took images of the device including the screen showing no visible damage and a white screen with black writing and on none of these does it show any damage. Today I received an email reducing the £106 offer to £26.50...stating that there was screen burn. I contacted them and they were very confrontational especially when o said I had images that showed no damage. I have asked for my phone back and warned that it had better be in the state I sent it, namely with the rear of the phone having the device details sticker, as I was told all they did was visibly inspect my device. I am appalled at the way they have tried to not pay the agreed sum by faking a fault. I am now expecting to receive my device in a different state to how I sent it to them....”

Helpful Report

Posted 3 years ago

“I bought 2 phones this week one from Giff Gaff which turned up the following day and one from Evirofone which I waited in for Saturday, Sunday,Monday, and Tuesday. I had real trouble getting hold of anyone at all and after hours was told it would definitely be delivered Monday. Then Tuesday and it has still not arrived. I will never buy anything from Envirofone again and good luck to you if you decide to give them your business.”

Helpful Report

Posted 4 years ago

“Same experience as others. Sent a pristine 8 plus and they reduced offer from £225 to £56 claiming a damaged screen. The screen was perfect. Steer clear of this company is my advice.”

Helpful Report

Posted 4 years ago

“I've sent 2 separate phones to them both in perfect condition other than one very tiny mark on the front of me be of them. I have always looked after my phone's and they were perfectly. Good offer originally received but once phone was sent in offered 75% less and told it was suffering from screen burn. I've asked for phone to be returned as nothing wrong with it.....very dissatisfied and annoyed with Enviro phone!!”

Helpful Report

Posted 4 years ago

“Sent in my phone they said it had screen burn and offered me 75% less. The thing is it just had a new screen 3 months before on insurance so they are hoping people will just except it. Never again.”

Helpful Report

Posted 4 years ago

“Would give 0 stars if I could. My phone is in excellent new condition knocked me down from £215 quote to £54 saying screen led damage I have plenty of photos of it before it went. Not a single mark. Con!”

Helpful Report

Posted 4 years ago

“Would give ZERO stars if I could. Lost my phone and it took numerous contacts for them to eventually find it even though I had to pay about £10 to get it insured at their 'valuation'. Found it again, then claimed a load of nonsense about screen burn and reduced a perfectly grand working phone from £220 to £55. Scandalous. Con-men. DO NOT USE.”

Helpful Report

Posted 4 years ago

“ive never had a problem with 2 items i bought, the ipad di have a bit of a short battery life though.....”

Helpful Report

Posted 4 years ago

“ive ordered good phones, for good price all the time and it comes the very next day, in boxing i love it!”

Helpful Report

Posted 4 years ago

“if i could give negative stars i would. i posted a phone over three months ago and envirofone initially claimed to have misplaced it which is why there was a delay in processing my money. every time i have emailed since i get told it is being passed to the processing team and i will hear back in a few days. i just want them to send me my phone back now this is too much hastle. I have NEVER gotten an email from this 'processing team' if one exists. why is nobody in your company actually able to respond to customers.”

Helpful Report

Posted 4 years ago

“Absolutely shocking company. Had a phone from these for 6 weeks and battery was going sent it back under warranty to be told that it was invalid due to the smashed screen.... It wasn't send back like that. Asked for video evidence and convinced it wasnt my phone that they showed me. The phone was on in the box which is strange as the phone wouldn't stay on for more than a minute. Had to pay for return p & p and still with a broken dead phone. Would not deal with again..... Keep away from this company.”

Helpful Report

Posted 4 years ago

“Awful product. Battery was completely dead. Annoyingly I thought it was not covered so replaced it meaning my warranty was void. This phone gets more and more problems by the week and was supposed to be pristine. Will never use again.”

Helpful Report

Posted 4 years ago

“Offered me £34 for my Sony Xperia and then had an email to say they'd changed the off to £1.50 as it had a blank screen. It was working when I out it away following my upgrade. Never again”

Helpful Report

Posted 4 years ago

“Spent over £500 on a phone for a Christmas present. It arrived on time and was in the stated excellent condition. However, when exploring why the SIM card didn't work I found out from EE that envirofone had sold me a phone that had been reported as stolen. Envirofone refused to accept that they were at fault and did nothing to compensate me for the embarrassment of retrieving the phone (which was a Christmas present), and inconvenience of sending the stolen phone back to them. Terrible customer service. Wish I had not used this company and will not be using them again. Have sent the stolen phone back to them for a refund.”

Helpful Report

Posted 4 years ago

“This company is completely untrustworthy. The sent me the wrong model. When I called them they would not even believe me (Apparently their system never makes mistakes...). As the exchange seemed to be a lengthy process and I was not very keen anymore to purchase anything from this company, I returned the phone and requested a refund. 3 weeks after I send the phone back the refund still has not arrived on my account. This is just ridiculous. They just don't seem to care about their customers at all.”

Helpful Report

Posted 4 years ago

Envirofone is rated 1.1 based on 92 reviews