“Since Halifax Credit card has changed its system by adding pending amounts to the whole amount, I have been frustrated.
I like to pay what I owe as soon as possible.
But I now have to keep going right up to what I want to pay, for information to come up IN RED that I can’t pay over the amount I owe.
How the hell do I know how much I owe if your not telling me (without adding an amount I can’t pay)
I have been with Halifax since June 1969, and have watched customer satisfaction getting worse.
I am seriously on the edge of changing from the Halifax in the next few months, as There is no advantage to me to stay. Customer service is getting lower and lower as time goes by.”
“Have previously had a barclaycard travel credit card, mondo and still have a chase debit card for using abroad. Been using clarity credit card for the last 18 months and nothing but issues. Blocked multiple times while abroad. No option to authorise transactions through app, they insist on using text message which is archaic, and more importantly not feasible when using local SIM cards in different countries. Have had to rely on may chase card, cash or colleagues.
Getting through to a helpline requires 20-30 mins of waiting. Some reps don't appear to be able to access previous notes about your card. For simple things like setting up Apple Pay, you need to call them! and not dialling from a phone, but through the app. And even when done through the app, if I doesn't register as through an app, and therefore higher authorisation, they can't verify your card for Apple Pay.
I've also had a rep send me a replacement card, due to a flag for possible compromise, with the same credit card number - idiotic.
Honestly cannot recommend them”
“Had a call with a lady from West Yorkshire at about 22:30 on 06/06/23 about bank fraud, which was my own stupid error.
She was finishing her long days work at 23:00 and came across as chirpy, delightful, funny, entertaining and super friendly helpfull and real.
I had her on speaker phone and my partner joined in on the conversation. We had a good innocent laugh about loads of things.
Undoubtedly the best support call I have ever had. She was an absolute gem. That call alone will be my reason to continue to bank with Halifax for another 25 years.
We all complain about how difficult it is to get through to real people who want to help. This is proof that it ain't necessarily so.
I just wish I had selected to leave feedback before having the call, as that was the one and only time I declined to do it.
Big THANKS who ever that lady was, she sorted it all out in minutes and got the money refunded, she directed me to support about fraud. It cheered both my partner and myself up, no end. Just ace all round!”
“Halifax on line banking is quite literally a frustrating nightmare. The online reviews confirm how poor the web site is. Accessing an account can take 4/5 attempts and by then you are locked out and have to re-register.
A decent reliable web site for customers is desperately needed.
I'm moving to a different bank
The staff are lovely.”
“Used a Halifax cash back credit card for years and not had any issues for many years, and never had any issues. The mobile app is decent and although you get little back for using them, it’s been reliable. Recently, our card kept declining and every time we’ve called the Lloyds Banking Group has been problematic, saying they have a £100 Apple Pay limit which is very poor and tried to blame it on us and Apple, although the same transaction went thorough perfectly with Virgin Money. Plus, the long hold times with no hold tune of any kind is just painful. Come on Halifax, get it together.”
“Halifax have to be the WORST bank EVER! I've been banking with them since 2007 and have always used my bank account to pay bills etc... Earlier on this year somebody committed fraud using my name with Barclays Bank. I only found out because there was a CIFAS marker on my record. Halifax shut down my bank accounts and treated me like I was a criminal everytime I rang them to try and get access to my money. Barclays bank who I've never even banked with sorted out the CIFAS marker and did a thorough investigation and found that my name was used to commit fraud without my knowledge. Barclays even paid me compensation. Halifax caused me sleepless nights, a lot of stress and treated me like absolute rubbish! I would NEVER recommend that anybody bank with them! I've tried to complain, but they just ignore me. Halifax bank are absolutely disgusting! DON'T bank with them!”
“No one seems to know what they are doing, I have registered power of attorney and got all details for online banking but after telephoning over several hours waiting for an answer , downloading app and going into branch I am still no further on.
I have now been told I have to register for telephone banking before I can access online banking what’s going on”
“please don't waste your time with ombudsmen... as this is a layer of scam to side with the big and powerful.
I shall submit court papers, for more than 4 years of agony and unlawful treatment that i have been subjected by those that i qualify Zero hour.. modern slaves... used by Halifax to their profit to detriment of destroying clients health. Indeed i have been with them since 1997, and banked over millions of pounds.. and this has become like a abusive marriage.. whereby they used the power of office, to treat me less than nothing.
I went to them bank and throw up.... and told them exactly what i think of them.. exactly as did their prince to his royal family... ultimately they caused me that much pain and hatred that i need to lash out... The young person calling herself manager... the job titles that are thrown at these youngsters... with no qualifications.. experience or customer services...incapable even to keep a line of coherent communication.. how could she do this.. since.. she is just a shiny face.. without any abilities to be ab le to fully view my account.. to figure out how long i have been with the bank.. and treat me subsequently... it is not as if had opened an account with them, last week. I have hours of recorded calls... and the whole incident which involved the Police officers was recorded... This time round.. i have had it.. a court papers will be filed in.. and i intend to bring all the dirts.. and years of upset that their inexperience youngster... that them as well are used by a truly undemocratic one sided profitable system created to themselves.. As long as they can make money out of each of us...but the day you need help... the day these stream of modern slaves.. don't like the tone of your voice.. and decide to make your life hell... then i shall provide all my recorded calls..to see, how i have been pushed to the degree of insanity to call them names... and trash them.. the way that the prince did with his family... Then again... don't be surprised when the used the power of office... to cause you that much pain.. with the hideous phone system...they gradually emptied my account..
I am just submitting court papers.. as i need to showcase all my recorded calls.. and the appalling way i have been treated by this appealing bank.
IT SAYS HOW DID YOU COMMUNICATE WITH THIS BANK????
as if there is any other ways to communicate with these people.”
“THIS IS A ZERO STAR REVIEW:
I've been with the Halifax since 1984 and over the last few years they've treated me like a piece of garbage.
I cannot log into my account online due to the 'third as I call it password' that is needed. Halifax's automated phone calls my cell phone but every time it calls it goes into my voicemail and the phone does not ring so therefore I cannot put their four digit code in.
have complained to a lady called Jayne Wilson and basically this bank has just tossed me aside and are completely and utterly unwilling to help.
Therefore I cannot login. I disgusting way to run a banking institution
A complaint has been filed with the Ombudsman.”
“Terrible customer service. I had to telephone a couple of times recently, first call I queued for 90 minutes, second one for 70 minutes. Life is too short to waste half of it solving problems caused by Halifax.”
“At a time when i needed all the support i could get the Halifax have let me down appallingly.My Mother died and i had to set up an executors account.I had obtained probate and everything was straight forward;or so i thought.I had to return to branch twice and spent 4 hours altogether processing all information with them.They had every document available including my passport,the will,probate,death certificate-everything.They issue a cheque book but no card,which is fine but causes issues when trying to sort problems with their automated service.I have now been issuing cheques and have received 2 letters from the Halifax asking for more information!!!Can't tell me over the phone;have to go into branch.Which i did but sadly to no avail.No one seems to know what information it is they want??I will be closing the account at my earliest convenience and would strongly advise anyone in a similar situation NOT to use the Halifax.”
