“I had a problem with my current account,a company was taking money from my account for a subscription I didn’t take.Deborah
From card dispute did an excellent job helping me and the team leading up to her well to Halifax staff that helped me”
“Had problems with my card over past couple of months, customer service agents have been helpful, but spoke to Hassan today. He was very polite to a 73 year old techie phone, and explained what had gone wrong and gave me telephone numbers to ring to sort it out. He has been the most helpful person yet. Thank you Hassan.”
“I went to kingsbury halifax branch today rajshree was really helpful opening my daughter account and another lady works there forgot her name 2 ladies are great in the KINGSBURY BRANCH”
“I would like to leave a very positive feedback for one of the customer service employees, Mariusz, who talked to me in a professional and at the same time very warm manner and with understanding of my problem”
“I been to redditch to sort out stuff twice now I've seen ekram from redditch, he always make me feel comfortable and one of the nicest people I met 10 out of 10”
“Wow were do I start this lovely lady who sorted my DD out and set up a standard order was no problem what so ever, 100% service from her and very nice and polite i which all companies where the same Halifax Fantastic service”
“I had reason to contact the Halifax Mortgage Deedstore today. I have to say that the customer service I received from Halifax Deedstore team member 'Jack' was outstandingly good and extremely helpful. Please pass on my comments to your Customer Services Manager and my personal thanks to 'Jack' - whose interaction with me today was a ‘textbook case' of excellent customer service. Thank you Jack and 'Deedstore'. Stewart Denham ( Deedstore Account customer)”
“Had a call with a lady from West Yorkshire at about 22:30 on 06/06/23 about bank fraud, which was my own stupid error.
She was finishing her long days work at 23:00 and came across as chirpy, delightful, funny, entertaining and super friendly helpfull and real.
I had her on speaker phone and my partner joined in on the conversation. We had a good innocent laugh about loads of things.
Undoubtedly the best support call I have ever had. She was an absolute gem. That call alone will be my reason to continue to bank with Halifax for another 25 years.
We all complain about how difficult it is to get through to real people who want to help. This is proof that it ain't necessarily so.
I just wish I had selected to leave feedback before having the call, as that was the one and only time I declined to do it.
Big THANKS who ever that lady was, she sorted it all out in minutes and got the money refunded, she directed me to support about fraud. It cheered both my partner and myself up, no end. Just ace all round!”
