Hoseasons Reviews

"If you have a customer complaint about the standards of the lodge or service of the holiday you have a problem with they are the most unhelpful people ever. They side with the owners and stop any communication with the customer. Absolutely dreadful customer service. Never again will I book with Hoseasons or ever recommend to anyone."

"If you have a customer complaint about the standards of the lodge or service of the holiday you have a problem with they are the most unhelpful people ever. They side with the owners and stop any communication with the customer. Absolutely dreadful customer service. Never again will I book with Hoseasons or ever recommend to anyone."

"If you have a customer complaint about the standards of the lodge or service of the holiday you have a problem with they are the most unhelpful people ever. They side with the owners and stop any communication with the customer. Absolutely dreadful customer service. Never again will I book with Hoseasons or ever recommend to anyone."

"If you have a customer complaint about the standards of the lodge or service of the holiday you have a problem with they are the most unhelpful people ever. They side with the owners and stop any communication with the customer. Absolutely dreadful customer service. Never again will I book with Hoseasons or ever recommend to anyone."

"Dreadful to deal with now, if I could give the score of 0 I would.\r\nI have always used Hoseasons but I no longer will.\r\nIn January we booked to stay at a lodge at Caistor Lakes for my birthday on the 19th July, we arrived and checked in, we wasn\u2019t informed about the problem with the lodge and we walked over to it and discovered that one of the main windows to the lodge was smashed.\r\nApart from the fact we\u2019d paid \u00a31,144 and we didn\u2019t want to have to look at an ugly window that was crudely taped up, that we\u2019d be walking around barefoot because of the hot tub, but we also had our dog with us. There was no way we were going to stay at the lodge which could have potentially injured our beloved dog.\r\nEventually Caistor Lakes were less than helpful but eventually they agreed to a full refund.\r\nThat was on the 19th July, I heard absolutely nothing from hoseasons until I contacted then, which I could only do via email as there is no other way of contacting them, I sent numerous emails which they ignored, I eventually contacted them via the chat app and I was told I\u2019d be receiving a refund.\r\nI finally received part of the refund on the 9th of August and the remainder on the 14th of August, they have however deducted the \u00a372 cancellation fee, which I was disgusted about, considering the lodge was unfit for purpose and the cancellation was not my fault.\r\nI will never use Hoseasons again."

"Dreadful to deal with now, if I could give the score of 0 I would.\r\nI have always used Hoseasons but I no longer will.\r\nIn January we booked to stay at a lodge at Caistor Lakes for my birthday on the 19th July, we arrived and checked in, we wasn\u2019t informed about the problem with the lodge and we walked over to it and discovered that one of the main windows to the lodge was smashed.\r\nApart from the fact we\u2019d paid \u00a31,144 and we didn\u2019t want to have to look at an ugly window that was crudely taped up, that we\u2019d be walking around barefoot because of the hot tub, but we also had our dog with us. There was no way we were going to stay at the lodge which could have potentially injured our beloved dog.\r\nEventually Caistor Lakes were less than helpful but eventually they agreed to a full refund.\r\nThat was on the 19th July, I heard absolutely nothing from hoseasons until I contacted then, which I could only do via email as there is no other way of contacting them, I sent numerous emails which they ignored, I eventually contacted them via the chat app and I was told I\u2019d be receiving a refund.\r\nI finally received part of the refund on the 9th of August and the remainder on the 14th of August, they have however deducted the \u00a372 cancellation fee, which I was disgusted about, considering the lodge was unfit for purpose and the cancellation was not my fault.\r\nI will never use Hoseasons again."

"Stayed at par sands on arrival .went to caravan .we were told it was a gold plus but clearly not .it was a standard .no table chairs or even decking .tv cables hanging but no were to go .. there was no proper safety checks Displayed the oven wouldn't cook the small on arrival was awful.yes it had been cleaned to a standard .. went to customer service to ask if this was the right caravan . and they said yes.on the monday24th we checked in.driving in and out off site but on Thursday we couldn't get in .as they blocked reg number .we were told we can't park by caravan as we were classed as a commercial vehicle ..so having a husband classed as disabled he had to walk to caravan . for rest off week . this became a problem for him.(Must say they broke there terms and conditions there.) But looking around the site of a eve I noticed sign written vans .(We not). The shower had no safety mat as shower itself had a very slippery flooring.(My husband did slip in shower) Told front desk got oh dear . the customer service is awful . But the worst bit was we had found out that the caravan we were put in had just been sold back to the site . So no up date was done .it was the case off get money in .I have never been so disgusted in a place .as it was my husbands 64th birthday I thought I would book at par sands and having family living here we thought it be nice . but I was totally wrong . The customer service staff need to be trained in customer service.all very nice as you book in but if you ask any thing it all changes I would not recommend this place to any one . We stayed in D16 outrageous . So disgusted with holiday . thanks for making my husband walk . When in so much pain .. think twice if won't good customer care. For a well kept park it sure is disrespectful .."