Hoseasons Reviews

Name: Hoseasons
Address: Hoseasons Holidays Limited Lowestoft, Suffolk
Rating: 1.97

2.0 Rating 807 Reviews

25 %

of reviewers recommend Hoseasons

Company Reviews

Questions

Metrics

2.0

Based on 807 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0844 847 1356

Location:

Hoseasons Holidays Limited Lowestoft
Suffolk
NR32 2LW

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tried to get in touch with Hoseasons (literally all day) to see if we could still go on holiday in August due to coronovirus and remainder of money due in June . All phones saying go on line which I did but were unable to answer my question. Just need to speak to a member of staff, a person with a very easy question but impossible as all phone lines not available! Other companies have staff answering calls, even in these difficult circumstances. Ridiculous . Will have to end up cancelling holiday when we could have moved it to a different date etc. Or even kept the August holiday. Just needed advice . Will think twice about Hoseasons holidays again.”

Helpful Report

Posted 4 years ago

“Refusing to refund after my hoilday was cancelled by them due to covid 19 I can't rebook next year but still refuse refund terrible company have complained to CMA”

Helpful Report

Posted 4 years ago

“Shocking customer service. I await my cash refund as soon as possible. Other customers take my advise and please do not accept a voucher.”

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Posted 4 years ago

“Have been waiting since 21/3/2020 when I emailed my holiday due to working in the nhs and not taking holiday for 6th June. No reply since sent me the invoice for another £400. Trying to get £200 deposit back I can’t afford to lose.”

Helpful Report

Posted 4 years ago

“Really bad handling of COVID19 - not giving refunds, vouchers terms are poor and can't get through to anyone via email or the phone.”

Helpful Report

Posted 4 years ago

“I have booked a holiday with hoseasons and I have now come out of work because of the cronra virus I have asked to cancel because of they said I wouldnt get back the money we have paid them plus we would have to pay them 25.00 because we haven't paid the rest of the holiday I believe they are out of order if it wasnt for the virus we would still be going but we are unable pay”

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Posted 4 years ago

“Avoid Hoseseasons, they've cancelled our holiday and will only offer a voucher and to re-book later which will be more expensive and we would have to fund the difference. Will book directly with site next time...your time is up Hoseseasons”

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Posted 4 years ago

“Took 1 hour to speak to someone about refund to be told there's a delay which took a matter of seconds”

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Posted 4 years ago

“I have had to postpone my wedding which was booked for 02-05-20 due to the coronoviris. I contacted hoseasons to rearrange the booking of Kingfisher lodge in Palgrave, Diss, Norfolk. Hoseasons bent over backwards to meet my needs and their communication has been outstanding. I had a prompt refund as the lodge is cheaper in November than in May and the owner of the lodge couldn’t have been more helpful and sympathetic to my situation. I am devastated that my wedding cannot go ahead after years of planning but the fact that I can still stay in the beautiful lodge for my wedding break including the night of my wedding has cheered me up immensely. Thank you so much hoseasons, I will definately be recommending and using you in the future.”

Helpful Report

Posted 4 years ago

“Hoseasons bankruptcy is looming you won’t get away with not giving people there money back it’s you that will pay in the end . You will ever recover from this ,the public never forgets .”

Helpful Report

Posted 4 years ago

“Dont worry people further to my last post i contacted my bank (RBS) they started a claim and 3 weeks on they have just refunded my money in full (RBS not useless hoeseasons) as long as you have paid in the last 3 months via card you can get it back from your card issuer Thankyou”

Helpful Report

Posted 4 years ago

“I don’t know what’s worse..Hoseasons or COVID19?”

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Posted 4 years ago

“Won't refund me my money. I work with the public and will be letting everyone know not to book with them absolutely disgusting.”

Helpful Report

Posted 4 years ago

“completely useless immoral, stealing NHS key workers money and the rest of their customers avoid avoid avoid!!!!”

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Posted 4 years ago

“See comments on Hoseasons web site. These results are skewed. Trustpilot scores not updated for over a week. The 5 star comments posted are fabricated, they are removing people from their Trustpilot site because they do not want to hear the truth!”

Helpful Report

Posted 4 years ago

“Hoseasons were on Watchdog the other week and gave a customer a full cash refund..why not everyone else who they owe money to...it can’t be one rule for one and not for the other surely?”

Helpful Report

Posted 4 years ago

“Rhymes with trap!! Just want my pennies back! Contact me ! Can't talk to a manager!!”

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Posted 4 years ago

“Awful customer service. Don’t answer the phone. I’ll book direct next time.”

Helpful Report

Posted 4 years ago

“ILLEGALLY not refunding and now posting FAKE reviews!!!? Guys, it's time to do a chargeback (credit card) or payment dispute (debit card) with your bank because they're breaking the law AND posting FAKE positive reviews now - they are absolutely terrible and treating us customers with contempt. Hoseasons are not (cannot) provide the service their customers have paid for. Therefore, by law, they HAVE to offer a full refund to customers affected. BY NOT OFFERING (AND EVEN REFUSING!) TO GIVE REFUNDS, THEY ARE BREAKING THE LAW. They're also now posting FAKE positive reviews on this site to try and limit the damage to their reputation - this is also ILLEGAL and against TP's terms. They really have some nerve don't they!??? DEMAND a Full Refund from them by emailing them directly, posting on their Twitter, Facebook and Instagram. FAX THEM (if you can) - Get your letter/demand/complaint noticed faster: 01502 514298 Don't wait for a reply (you won't get one, or if you do it'll be the generic 'sorry no refunds' reply).All the evidence of their refusal to give refunds is all over social media and review sites. Take screenshots. REPORT the fraud (refusing to refund when not providing the service) to: ABTA - (not allowed to post link) CAB - - (not allowed to post link) OmBuds - (not allowed to post link) ActionFraud - (not allowed to post link) Trading Standards - (not allowed to post link) FCA - (not allowed to post link) FILE a report on Resolver.co.uk CHARGEBACK If paid by credit card, file a Chapter 75 claim with your bank against your original payment. Under Section 75 of the Consumer Credit Act, your lender is jointly liable for spending over £100 if you do not receive the goods and services promised. If paid by Debit Card, talk to your bank about an Indemnity Claim or Chargeback Request. TELL the following organisations/people: The One Show/Watchdog, Rip Off Britain, This Morning, Jeremy Vine, Martin Lewis, Simon Calder, Piers Morgan. INFORM the following media outlets: BBC News Sky News ITV News Also consider The Sun, The Express, Metro, Daily Mail, Mirror, The Times & others) PHONE IN and explain whats happening to live radio / tv shows such as: LBC Radio and Jeremy Vine on CH5. POST REVIEWS on the following websites: Google Reviews, TripAdvisor, Reviews.co.uk, Feefo.co.uk, Reevoo.co.uk DISLIKE (thumbs down) ALL their YouTube videos. REPORT their YouTube videos for FALSE ADVERTISING, after all, they're advertising these holiday and now NOT providing them and NOT refunding you! (Click on one of their videos, click the 3 dots above the subscribe button, click REPORT, then click Spam or Misleading, then choose Scams/Fraud and submit the report. Repeat for all their videos. COMMENT on their Youtube Videos - most have comments turned off, but a few have them enabled, so go for it and leave your honest review/opinion about them in the comments section. TELL THEIR PARTNERS/SERVICE PROVIDERS it might not help us, but may cause them some trouble: Safenames - their domain registrar (domain being used to take money and not provide service, refusing refunds) UK domain registrar (domain being used to take money and not provide service, refusing refunds) AmazonWS - their webhost (website being used to take money and not provide service, refusing refunds) Sectigo - their secure certificate (SSL) provider (domain being used to take money and not provide service, refusing refunds) LAST RESORT - Small Claims Court: They don't have a leg to stand on, they are in breach of contract, not even honouring their own terms. Consumer Rights Act, 2015.”

Helpful Report

Posted 4 years ago

“As much use as a blind lifeguard. You have been warned.”

Helpful Report

Posted 4 years ago

Hoseasons is rated 2.0 based on 807 reviews